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Site Issues, Sunday evening. Containment thread for comments & feedback please.

2

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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,268
    Doooobs said:

    cheers Tikay. Hope you are well

    @Doooobs

    Thanks David. I'm fine ta, though the old ticker is beating 13 to the dozen. GL mate.
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    StayOrGoStayOrGo Member Posts: 12,129
    @Tikay10

    Not a big problem in the scheme of things obs, but so you and others are aware, here is a screen shot to show that some (presumably sat qualifiers) only got £100 refunded


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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,268

    @StayOrGo

    Yes, they ARE aware & are sorting it Graham, but their hands are quite full at the moment, please bear with them.
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    StayOrGoStayOrGo Member Posts: 12,129
    Tikay10 said:


    @StayOrGo

    Yes, they ARE aware & are sorting it Graham, but their hands are quite full at the moment, please bear with them.

    Yes of course no problem, just for awareness, no fast resolution required.
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    passitpassit Member Posts: 1
    no refund yet?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,268
    edited March 2020
    The Version 2 Sunday Major is up & running safely.

    It's rake free with a £15,000 Guarantee.

    Apologies for the earlier false start.

    All those who paid in direct or won a satellite to the original 8pm version will or have receive a full refund. They are working through these right now, & will do a mop-up in the morning if any are missed or short-changed.

    Nobody will lose out.

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    StayOrGoStayOrGo Member Posts: 12,129
    Thx @Tikay10 appreciate it is a tough night for you and the Sky lads.

    Take care.
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    MAXALLYMAXALLY Member Posts: 17,532
    StayOrGo said:

    @Tikay10

    Not a big problem in the scheme of things obs, but so you and others are aware, here is a screen shot to show that some (presumably sat qualifiers) only got £100 refunded


    So by that logic, anyone who got in via the late reg semi and already had a seat...needs to pay the extra £10 rake back to Sky?

    Super_Oli 24013.75 1 Entry to £15,000 Sunday Major
    scotty77 20954.50 2 Entry to £15,000 Sunday Major
    macca710 17541.25 3 Entry to £15,000 Sunday Major
    StayOrGo 17157.50 4 Entry to £15,000 Sunday Major + As you have already registered/qualified for this event you have been awarded the cash equivalent of £110, which is equal to the Buy-in and Fee.
    darryl1976 15260 5 Entry to £15,000 Sunday Major
    no1fish 14800 6 Entry to £15,000 Sunday Major
    Raef 12905 7 Entry to £15,000 Sunday Major
    harry18110 10070 8 Entry to £15,000 Sunday Major
    MattBates 6993 9 Entry to £15,000 Sunday Major + As you have already registered/qualified for this event you have been awarded the cash equivalent of £110, which is equal to the Buy-in and Fee.
    COCO1874 6434 10 Entry to £15,000 Sunday Major
    Rsean83 5431 11 Entry to £15,000 Sunday Major
    zzgoose 2440 12 Entry to £15,000 Sunday Major
    Lore 0 13 Entry to £15,000 Sunday Major
    daytime1 0 14 Entry to £15,000 Sunday Major
    Kidpoke450 0 15 Entry to £15,000 Sunday Major
    TheAlly 0 16 £44
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,268

    I understand all the refunds are sorted other than those customers who satellited into the original main event.

    They have received £100 but are due a further £10, which will be credited tomorrow morning.
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    StayOrGoStayOrGo Member Posts: 12,129
    edited March 2020
    No @MAXALLY because there was one seat per every £110 in the late reg sat pool. It's a bit of a headache for Sky, but effectively those that got in via the late reg sat, paid rake
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    DoooobsDoooobs Member Posts: 240
    Tikay10 said:

    Doooobs said:

    cheers Tikay. Hope you are well

    @Doooobs

    Thanks David. I'm fine ta, though the old ticker is beating 13 to the dozen. GL mate.
    Good to hear you are wellish.
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    Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    passit said:

    no refund yet?

    You should have this now
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    Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited March 2020
    Anybody who qualified via a satellite is owed £10 and will be refunded this evening. We are just working our way through these now. Many apologies for the issue tonight.
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    GlenelgGlenelg Member Posts: 6,556

    I'm in direct contact with the Suits

    Not too close i hope. ;-)
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    johnmontyjohnmonty Member Posts: 98
    there's a £5.50 tdym that 'started' at 20:19 but everyones still on 1k and its level 1, can someone have a look please as it wont stop popping up. Thanks
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,268
    johnmonty said:

    there's a £5.50 tdym that 'started' at 20:19 but everyones still on 1k and its level 1, can someone have a look please as it wont stop popping up. Thanks

    @johnmonty

    I've passed that straight up, pretty sure they will sort it quickly.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 161,268

    @johnmonty

    That's sorted now.

    Apologies.
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    johnmontyjohnmonty Member Posts: 98
    perfect
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    goldnballzgoldnballz Member Posts: 2,791
    MAXALLY said:

    StayOrGo said:

    @Tikay10

    Not a big problem in the scheme of things obs, but so you and others are aware, here is a screen shot to show that some (presumably sat qualifiers) only got £100 refunded


    So by that logic, anyone who got in via the late reg semi and already had a seat...needs to pay the extra £10 rake back to Sky?

    Super_Oli 24013.75 1 Entry to £15,000 Sunday Major
    scotty77 20954.50 2 Entry to £15,000 Sunday Major
    macca710 17541.25 3 Entry to £15,000 Sunday Major
    StayOrGo 17157.50 4 Entry to £15,000 Sunday Major + As you have already registered/qualified for this event you have been awarded the cash equivalent of £110, which is equal to the Buy-in and Fee.
    darryl1976 15260 5 Entry to £15,000 Sunday Major
    no1fish 14800 6 Entry to £15,000 Sunday Major
    Raef 12905 7 Entry to £15,000 Sunday Major
    harry18110 10070 8 Entry to £15,000 Sunday Major
    MattBates 6993 9 Entry to £15,000 Sunday Major + As you have already registered/qualified for this event you have been awarded the cash equivalent of £110, which is equal to the Buy-in and Fee.
    COCO1874 6434 10 Entry to £15,000 Sunday Major
    Rsean83 5431 11 Entry to £15,000 Sunday Major
    zzgoose 2440 12 Entry to £15,000 Sunday Major
    Lore 0 13 Entry to £15,000 Sunday Major
    daytime1 0 14 Entry to £15,000 Sunday Major
    Kidpoke450 0 15 Entry to £15,000 Sunday Major
    TheAlly 0 16 £44
    what a pretty sad way to think about things.......
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    ckdckd Member Posts: 1,386
    edited March 2020
    this is what happens when people do not self isolate, now sky has it and will have to be down for 14 days. anyone one up for pigeon poker :smiley:

    to many people coughing on their screens
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