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UKOPS 21 £15k HR Semi didn't run

tai-gartai-gar Member Posts: 2,592
in Poker Chat
Hi @Tikay10

UKOPS 21 £15k HR Semi didn't run tonight

@ozzieowen
@Jessieak
@tai-gar

We all won seats in the all-in sats so I assume we will get a refund at some point?
If not automatic will we need to contact customer services tomorrow please?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502
    edited December 2022
    @tai-gar

    You will or should automatically be refunded.

    Pretty sure it will be in your account tonight or tomorrow morning, but if it is not, let me know & I'll try & get it sorted.

    The following players were already registered for the Semi Final;


    @Natnug 0
    @StayOrGo 0
    @loololollo 0
    @Jessieak 0
    @ozzieowen 0
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    tai-gartai-gar Member Posts: 2,592
    Tikay10 said:

    @tai-gar

    You will or should automatically be refunded.

    Pretty sure it will be in your account tonight or tomorrow morning, but if it is not, let me know & I'll try & get it sorted.

    The following players were already registered for the Semi Final;


    @Natnug 0
    @StayOrGo 0
    @loololollo 0
    @Jessieak 0
    @ozzieowen 0

    Hi @Tikay10 no credit for these. They do get missed a lot when the Semi gets cancelled.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502

    @tai-gar

    Ahh, OK, sorry to hear that.

    I'll see if I can chase it along. The holiday break won't help but I'll see what I can do.
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    tai-gartai-gar Member Posts: 2,592
    Tikay10 said:


    @tai-gar

    Ahh, OK, sorry to hear that.

    I'll see if I can chase it along. The holiday break won't help but I'll see what I can do.

    Ok thank you. No problem if it takes time to sort over the holidays.

    Have a great Christmas you do an excellent job.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502


    @tai-gar

    Very kind of you Mr Gar, thank you.
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    StayOrGoStayOrGo Member Posts: 12,127
    edited December 2022
    I can't tell for sure, as the ability to see the P/L by MTT is no longer available, however I did receive a credit of £48 on 23/12/22 at 9.45pm, so I am guessing mine was refunded. Thanks for spotting it @tai-gar. It might be worth checking if you had a £48 credit at 9.45pm on 23/12/22 It could have been a separate All In sat that generated the £48, so I may still be owed. I am really not sure tbh.


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    StayOrGoStayOrGo Member Posts: 12,127
    edited December 2022
    Do we know if the £48 HR Sats from 16th and 20th were cancelled too? Is it still the case that if you bought in direct you are refunded OK, but if you Satellite in, you don't? That's how it has been in the past, but may have been fixed?
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502
    StayOrGo said:

    Do we know if the £48 HR Sats from 16th and 20th were cancelled too? Is it still the case that if you bought in direct you are refunded OK, but if you Satellite in, you don't? That's how it has been in the past, but may have been fixed?

    @StayOrGo


    It did not run on the 16th (all the refunds were made afaik) but it DID run on the 20th.
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    StayOrGoStayOrGo Member Posts: 12,127
    edited December 2022
    OK, thanks TK.

    Not sure why today's didn't run. It appeared to have the 7 runners?


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    StayOrGoStayOrGo Member Posts: 12,127
    edited December 2022
    Is there a way, that you know, for people to see if they were reg'd for it on 16th? I thought I was, but memory, at my age, not great. :(

    No rush with the reply btw, I am sure you have better things to do this evening. :D
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502
    edited December 2022
    StayOrGo said:

    Is there a way, that you know, for people to see if they were reg'd for it on 16th? I thought I was, but memory, at my age, not great. :(

    No rush with the reply btw, I am sure you have better things to do this evening. :D


    @StayOrGo

    I can confirm you were NOT registered for the £48 Semi on the 16th. You played a £10.50 satellite to it but finished 3rd of 3, beaten by loololollo & Jazzydog & left it at that. You can see the result on Sharkscope. (Tourney ID 36928146).
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502
    StayOrGo said:

    OK, thanks TK.

    Not sure why today's didn't run. It appeared to have the 7 runners?


    @StayOrGo


    Unfortunately, at the scheduled start time it only had 6 (SIX) runners, not the required 7.

    You were the 7th entry but you registered 2 seconds too late, as you can see;



    StayOrGo 2022-12-24 21:45:02
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    StayOrGoStayOrGo Member Posts: 12,127
    edited December 2022
    Tikay10 said:

    StayOrGo said:

    OK, thanks TK.

    Not sure why today's didn't run. It appeared to have the 7 runners?


    @StayOrGo


    Unfortunately, at the scheduled start time it only had 6 (SIX) runners, not the required 7.

    You were the 7th entry but you registered 2 seconds too late, as you can see;



    StayOrGo 2022-12-24 21:45:02
    That was a shame, I thought I'd made it in time when it accepted my registration. Thanks for the clarification. That being the case, all is good for me, I have been refunded correctly.

    Merry Christmas, or is it too early to say that?

    Have a good one!
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502
    tai-gar said:

    Tikay10 said:


    @tai-gar

    Ahh, OK, sorry to hear that.

    I'll see if I can chase it along. The holiday break won't help but I'll see what I can do.

    Ok thank you. No problem if it takes time to sort over the holidays.

    Have a great Christmas you do an excellent job.
    @tai-gar

    Morning.

    Did you get the credit for this?
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    tai-gartai-gar Member Posts: 2,592
    Tikay10 said:

    tai-gar said:

    Tikay10 said:


    @tai-gar

    Ahh, OK, sorry to hear that.

    I'll see if I can chase it along. The holiday break won't help but I'll see what I can do.

    Ok thank you. No problem if it takes time to sort over the holidays.

    Have a great Christmas you do an excellent job.
    @tai-gar

    Morning.

    Did you get the credit for this?
    Hi @Tikay10 got it just now thanks for your help.
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    Tikay10Tikay10 Member, Administrator, Moderator Posts: 160,502
    tai-gar said:

    Tikay10 said:

    tai-gar said:

    Tikay10 said:


    @tai-gar

    Ahh, OK, sorry to hear that.

    I'll see if I can chase it along. The holiday break won't help but I'll see what I can do.

    Ok thank you. No problem if it takes time to sort over the holidays.

    Have a great Christmas you do an excellent job.
    @tai-gar

    Morning.

    Did you get the credit for this?
    Hi @Tikay10 got it just now thanks for your help.
    @tai-gar


    That's good news, I did not want you to think it had been forgotten.
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