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Satellite policy confusion
neely0y0
Member Posts: 25
Tonight I played a satellite to the main, qualified, then my toddler started kicking off so I unregistered uncertain if I could play.
I was a bit surprised when the entry wasn't credited to my account so I contacted live support (short out Emily H, was very helpful) and was informed you cant cash out a ticket after satellite qualification. I was put back in to the tournament so no big loss but raises a few questions.
Why is this the policy? Didn't used to be this way on Sky Poker and isn't standard on other sites.
What happens to the money after I unregister? It's not a promotion the buy-in was generated by the field does Sky just keep it now? that doesn't seem reasonable.
Back when I played satellites I would often play concurrent satellites to the same tournament if I qualify for more than one do I just lose the others? If so why punish players who are utilising the game features at a higher volume, makes no sense to me at all.
Anyway not a huge gripe I will know for the future but really curious to hear the justification for what seems like an unnatural line here.
Regards
N x
I was a bit surprised when the entry wasn't credited to my account so I contacted live support (short out Emily H, was very helpful) and was informed you cant cash out a ticket after satellite qualification. I was put back in to the tournament so no big loss but raises a few questions.
Why is this the policy? Didn't used to be this way on Sky Poker and isn't standard on other sites.
What happens to the money after I unregister? It's not a promotion the buy-in was generated by the field does Sky just keep it now? that doesn't seem reasonable.
Back when I played satellites I would often play concurrent satellites to the same tournament if I qualify for more than one do I just lose the others? If so why punish players who are utilising the game features at a higher volume, makes no sense to me at all.
Anyway not a huge gripe I will know for the future but really curious to hear the justification for what seems like an unnatural line here.
Regards
N x
Comments
They are a few exceptions like SPT sats where a cash equivalent is not paid but extra seats banked.
As I said from the start, it's not a big deal to me and I don't feel cheated at all, but I really am curious what becomes of the buy in. The site keeping it seems like the least fair option, and I'm interested how Sky will justify it, if in fact they respond.
@neely0y0
Morning, & apologies for the delay in replying, though other players seem to have given you all the answers.
"what happens to the money?" is a bit of an odd question imo. It's impossible to answer, money comes in, money goes out, it's simply income & expenditure, it does not go into separate little pots. But I fancy you knew that already.
Why is it like that? I'd suggest it is software constraints, nothing more or less. You've been here over 11 years so I'd be surprised if you had not noticed the software is a little dated. Sky don't advertise, say or promote a Tourney Ticket system, so there's no obligation for them to auto refund.
As @coo1-um explained, just about everyone knows that there is a work-around. Register for the target event, play the sat & if successful you'll be paid cash, then de-register from the target event.
And if unaware of that, do exactly what you did, & CC will register you if you come up with a valid excuse. And poker players always find a valid excuse. I honestly can't recall any occasion when if a player had a genuine excuse, Sky Poker did put them back in the MTT foc.
Anyway, you are here now, so I hope you'll look around & maybe hang around, we have plenty of Community Comps all of which are free to enter, with prizes donated by Sky Poker. These prizes from free to enter comps are worth something like £20,000 to £25,000 per year, & we've run them for donkey's years.
Be assured, for all it's faults, (& there are plenty) Sky Poker are not out to diddle anyone.
Jane Williams really impressed me, very honest and hard-working, and I wish I had the money to have a horse or two with them, especially with them being in the South-West
Hope to see you at Brighton SPT for a little catch-up, and CHELTENHAM Chat
^^^^^ @MISTY4ME