the desition was very unfare when you had your problems i was in a £100 deepstack lying in 9th position with over 13000 chips & unable to play. above all you said paid out on chip stack size at the time of fault & yet you payed out to position 19 Posted by rocky790
Hi Rocky,
I've spoken to customer care on your behalf and this should now have been resolved.
I was 7th in the 10k bh tournament with at least 3 heads. I don't think my compensation is anywhere near this. I have tried to contact you through email and live chat but no response Posted by Winter101
Hi There,
I've checked your refund and it was correct, you received £75 in bounty prizes, which included the 3 heads you collected and your head prize. You also received an equal share of 1/4 of the total prizepool and 1/4 of the prizepool paid proportionate to chipstacks which made a total refund of £173.88
I appreciate that it may seem lower than you expected but it is correct in line with our settlement rules
Hi I was playing in a £11 sit and go tournament ID 9197964 yesterday evening when the sky poker site went down, i got disconnected and i could get back into the site. At the time i had 2600 chips and due to the fact i could not connect to the sky poker site i got blinded out and have not received a refund for this
Last night I was in top 3 most of the night in the mini bh but finished 8th and got refunded £17.34 which was just my bountys won. Should I have not received 8th place money as was paid out based on chip stacks? Can you sort this please as speaking to online customer service chat is pointless. Posted by macapaca
Hi macapaca,
Your refund was correct. If you are in 8th place when the tournament is settled, you do not receive the cash prize for 8th. The cash prizepool is split in half, with 50% divided equally to all remaining players and 50% divided proportionally by chipstack. This is how we settle tournaments which have yet to burst the bubble.
You received £26.86 in head prizes and £17.14 in cash refund which was correct
Hi I was playing in a £11 sit and go tournament ID 9197964 yesterday evening when the sky poker site went down, i got disconnected and i could get back into the site. At the time i had 2600 chips and due to the fact i could not connect to the sky poker site i got blinded out and have not received a refund for this Posted by The_Laird
Hi there,
This should now be resolved by our customer care team, please check your account for details and we apologise for the delay
hi there thought i would leave it till today as you were busy last night ipaid £33 to enter 10k bounty hunter last night and was on till first break then was blinded out and never recieved a refund i got one bounty back but that was all could you please check and see what happened
In Response to Re: Tonight's Site issues and Refunds Explained - Our Sincere Apologies 21/03/2014 : Hi there, This should now be resolved by our customer care team, please check your account for details and we apologise for the delay Best Wishes Adam Posted by Sky_Adam
thanks very much adam i know you are really busy and you recified this very promptly, refund now received. you have givern me new faith in sky poker
In Response to Re: Tonight's Site issues and Refunds Explained - Our Sincere Apologies 21/03/2014 : Hi There, I've checked your refund and it was correct, you received £75 in bounty prizes, which included the 3 heads you collected and your head prize. You also received an equal share of 1/4 of the total prizepool and 1/4 of the prizepool paid proportionate to chipstacks which made a total refund of £173.88 I appreciate that it may seem lower than you expected but it is correct in line with our settlement rules Apologies Adam Posted by Sky_Adam
So what happens to the other 2 quarters of the prize pool?
In Response to Re: Tonight's Site issues and Refunds Explained - Our Sincere Apologies 21/03/2014 : So what happens to the other 2 quarters of the prize pool? Posted by Winter101
On a bounty hunter the total prizepool is split 50/50 between head prizes and cash prizes remember. The 50% head prize pool was fully refunded in the form of heads collected and head prize refunds. The 50% cash prize pool is then split in half again and paid out as i described.
Hence why in a bounty hunter tournament, settled by chipstack, the refunds may seem lower than expected, simplt because the prizepool split by chipstack is lower.
hi there thought i would leave it till today as you were busy last night ipaid £33 to enter 10k bounty hunter last night and was on till first break then was blinded out and never recieved a refund i got one bounty back but that was all could you please check and see what happened Posted by haddock214
Hi Haddock,
Thank you for being patient, this has now been resolved by customer care, please check your account balance for confirmation.
gerryatblack, aka SumThing i entered two double your money trnys at 21-23 and 21-24 last evening, never managed to get to the tables. Nothing creditted back, When you get 5 minutes have a look for me Thanks Posted by SumThing
Hi Sumthing,
Yes our customer care team have handled this now for you, please check you balance for confirmation of the refund
In Response to Re: Tonight's Site issues and Refunds Explained - Our Sincere Apologies 21/03/2014 : On a bounty hunter the total prizepool is split 50/50 between head prizes and cash prizes remember. The 50% head prize pool was fully refunded in the form of heads collected and head prize refunds. The 50% cash prize pool is then split in half again and paid out as i described. Hence why in a bounty hunter tournament, settled by chipstack, the refunds may seem lower than expected, simplt because the prizepool split by chipstack is lower. Does that make sense? Adam Posted by Sky_Adam
Ok. I get it. Thanks for explaining. Good luck with all the happy campers!
I was playing 5 or 6 double your moneys when when the site went down but as yet nothing has been refunded to me. can someone please look into this Posted by NAILS01197
Hi Nails,
This has now been resolved for you by customer care, please check your account balance for confirmation.
Comments
I was playing in a £11 sit and go tournament ID 9197964 yesterday evening when the sky poker site went down, i got disconnected and i could get back into the site. At the time i had 2600 chips and due to the fact i could not connect to the sky poker site i got blinded out and have not received a refund for this