I was in the 10k bounty hunter with 1600 chips. I raised 600 with ace jack in my hand, to where my game crashed, £33 is a lot of money and I haven't received any refund due to this. Until this is resolved I will not be playing any more, even though I am a loyal customer. Stuart
I was in the 10k bounty hunter with 1600 chips. I raised 600 with ace jack in my hand, to where my game crashed, £33 is a lot of money and I haven't received any refund due to this. Until this is resolved I will not be playing any more, even though I am a loyal customer. Stuart Posted by stupid77
Hi Stuart,
i've spoken to our customer care team, please check your account for confirmation as this should now be resolved for you
Hi Everyone, As a lot of you will be aware we had an unforeseen outage this evening, which caused a complete loss of service from ~ 8.40pm until 11.05pm. Everyone here at sky poker would like to offer their sincere apologies to all of you affected, I know many of you will be wanting to know about refunds so please see below for details of how we have handled games which were running: All Active Scheduled tournaments have been settled based on chipstacks All Active Sit and go’s have been voided with all buy-ins refunded All Cash game players who were stood up (either by choice or being timed out) had their balances returned to their account. All scheduled tournaments which hadn’t started have been cancelled All Sit and go’s which hadn’t started have been cancelled We are still investigating the root cause of the issue but the site is now back up and all games should be running. We will provide more information as and when we can on this. We know many of you have/are contacting our customer care team who are doing their best to deal with all your queries. We have tried to settle all games as fairly and quickly as possible, but we appreciate that some of you may not be happy with this result. Our contact centre team will be on hand to assist you, but we would appreciate your patience as they try to answer all of your queries. You are welcome to respond here and I will do my best to answer your queries directly this evening. Once again many apologies for this evening, as a small gesture of goodwill there is an additional £500 Freeroll added to the lobby at 11.30pm. Apologies Adam Product & Operations Manager Posted by Sky_Adam
whats going on? I was 3rd in the 500 bh when the pause came. Now i see in the lobby that i am 6th. I still cant load the table. Please get the tables paused again
Is there any indication as to why this has happened again? I haven't been playing the last few nights. But planned to play the roller tomorrow. But I do not wish to experience some of the things I have heard on here.
Are there any gtds that this has been resolved now?
if this was live poker, nobody would be playing to make it fair. Please can you pause the tables as i am getting blinds stolen and can do nothing about it?
here we go again this has cost me 3 direct sats for £25 my primo half stacks gone my 4k had t jam t stay in it knocked me out of 1k and half my stack in mini comes to around 145 quid what u gunna do
Comments
I still have not been refunded £3.30 for the DYM I couldn't play in last night
hi i was registered for a tournament last night and was unable to play, do i get my money back?
principal not the 9p
#3847810099 £2.30 buy in
#3847818743 £5.50 buy in
and now two tonight
#3853290624 £2.30 buy in
#3853493005 £2.30 buy in
Its all very well saying you have settled on chipstack, but having chipstack depleted because you couldn't
play the game is not very good.
I haven't received any refund for yesterdays as yet and now more of the same.
Will i be getting a full refund of my buy ins ?
Are there any gtds that this has been resolved now?
played the 7:45 £1:10 deep stack no problem.
getting sick of this refund the ""£2:20 please