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Serious Lag when multi tabling

lJAMESllJAMESl Member Posts: 591
edited April 2014 in Poker Chat
When multi tabling I have to completely close sky & reboot it around 10 times a night as the lag gets so bad I can't play my hands and every hand is gettin folded. 

Anyone else getting the same? And is there anything that can be done to fix it. I am losing seats at tables because of this and its very frustrating. Has been happening around 3 weeks now.
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Comments

  • Matt237Matt237 Member Posts: 1,785
    edited April 2014
    How many tables? 6/8 has been fine for me.
  • lJAMESllJAMESl Member Posts: 591
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
    How many tables? 6/8 has been fine for me.
    Posted by Matt237
    10+
  • DonttelmumDonttelmum Member Posts: 1,921
    edited April 2014
    It's been terrible for me.  I get the boot 10 times a day and then it's a sprint to try and get back in time to keep seats.  I know it's not a life or death matter but would be nice to know whats happening.  Are sky even aware of the problems?  Do you want screen shots?
  • lJAMESllJAMESl Member Posts: 591
    edited April 2014
    Exactly the same for me mate
  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited April 2014



         Has been pretty much lagging every day on cash for past 2 weeks very annoying having to keep re booting tables on a regular basis hopefully sky poker sort it out sooner rather than later.
  • NoseyBonkNoseyBonk Member Posts: 6,186
    edited April 2014
    There could be what appears to be a memory leak on the Sky Poker Download Client (v1.129), which if true will cause you problems the longer you run it in your session.

    I fired it up at 07:00 this morning as an experiment, and launched 7 active tables and left them running minimized (I didn't join the tables).
    At that point skypoker.exe was using about 430,000K of memory.
    At 08:00 the memory usage by skypoker.exe was at 820,000K, still with those same 7 tables running minimized.

    I will keep them running to see how the memory usage goes and report back.



  • NoseyBonkNoseyBonk Member Posts: 6,186
    edited April 2014
    09:20 I'm seeing 1,160,000K ... so going up & up & up ... and still not using any of the 7 tables, just have them minimized.
  • DoubleAAADoubleAAA Member Posts: 954
    edited April 2014
    I have been experiencing lag issues for the past month now using the downloaded client.  I never used to have any problems, but like I said, in the past 4 weeks it's ridiculous and it happens even if I only have one table loaded.

    What I have been experiencing is 'game freeze' so for instance I can have one table that will freeze up whilst the other table I am playing on is perfectly fine, and then the frozen table will suddenly come to life again on my action but with the timer almost running out (sometimes it does run out).

    There is nothing wrong with my internet connection, adobe air has been updated to the latest, along with flash etc.

    There is obviously something that sky have changed to the software that is causing this to happen.  It cannot be anything at my end that is causing this as that simply would not make any sense for 1 table to freeze whilst another plays fine.  I wonder if it has something to do with the ports that Sky Client uses and they have recently changed this, perhaps there could be some kind of blockage with the data being sent from Sky?

    From what you guys have said above, there is clearly a memory leak with the software, which sky should look to fix asap.  They should also be able to replicate this in house just by simply doing what Noseybonk has done.



    Update:  Thought I would add my comp specs: Dual Core 3Ghz, 8Gb Ram, 1TB Hard Drive.

    Clearly my system is perfectly fine for running 1 or 2 tables on sky poker (infact should run 10 tables easy)  Also memory leak will not be the cause of my problem as I get this issue as soon as I open the Sky client and open 1 table and start playing.  It also happens if I am just watching 1 table and not playing.
  • GREGSTERGREGSTER Member Posts: 386
    edited April 2014
    The other night my Internet connection failed just after midnight and I was still in one tournament, which was the only table I was playing. I couldn't get the Internet up and running again so after a couple of reboots of the router I turned my phone into a hotspot so I could play over 3G.

    After about 5 minutes playing my 3G Watchdog App told me I was up to 75% usage of my monthly allowance, didn't think much of it, but then about 15 minutes later it told me I had used 100%!! I have 500MB allowance a month, so in the space of 20 minutes just one table had used about 150MB.

    I last used 3G a couple of years ago and it used next to no data through the whole night. Definately seems to be an issue with the download client as shouldn't use that much data for just a single table.

    I didn't have anything else running on the laptop, but I am no PC expert so could of been something else going on in the background although seems unlikely.
  • NoseyBonkNoseyBonk Member Posts: 6,186
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
    09:20 I'm seeing 1,160,000K ... so going up & up & up ... and still not using any of the 7 tables, just have them minimized.
    Posted by NoseyBonk
    Time of death - 10:10. Skypoker.exe used up all available physical memory and the program terminated.

  • EnutEnut Member Posts: 3,671
    edited April 2014
    I had similar problems months ago with the download, eventually removing it and then trying to reload it. Only problem was that I couldn't reload it due to various errors. After a few attempts I gave up and play through the browser now, which appears much more stable. Interesting to see the other posts and that I'm not the only one to suffer. Maybe try playing through the browser and see if the same problems occur?
  • ajs4385ajs4385 Member Posts: 455
    edited April 2014
    My old faithful desktop broke a couple of weeks ago (bound to happen its 7 year old now). So been on my laptop with a second monitor plugged in. Was amazed how much memory sky took up but equally amazed how little cpu. So I upgraded memory from 4gb to 8gm and it runs fine now.

    Silver lining is, it will be a much better experience for 1 tabling recreational players if people cant mass multitable. Must be an annoying experience watching people taking 20 seconds every hand to do basic pre flop decisions.
  • NoseyBonkNoseyBonk Member Posts: 6,186
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
    My old faithful desktop broke a couple of weeks ago (bound to happen its 7 year old now). So been on my laptop with a second monitor plugged in. Was amazed how much memory sky took up but equally amazed how little cpu. So I upgraded memory from 4gb to 8gm and it runs fine now. Silver lining is, it will be a much better experience for 1 tabling recreational players if people cant mass multitable. Must be an annoying experience watching people taking 20 seconds every hand to do basic pre flop decisions.
    Posted by ajs4385
    Yeah, CPU utilization is very low on mine too. 20 tables it wouldn't even notice ... except ... with that memory being scoffed up as I documented above it will eventually crash, and possibly give some of the 'lag' issues as it nears that point. I only had about 1.5Gb free when I ran that test today (I was running other tasks that took up the rest of my 6Gb total) and skypoker.exe took 3 hours to kill itself.

  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited April 2014


         Didn't know what CPU was so i checked b4 opening tables it was 26% after opening just 2 tables it has shot upto between 84% & 100% how do i get percentage down, as lagging and freezing every hand.

       As soon as i closed the tables was back down to 18% - 26%
  • NoseyBonkNoseyBonk Member Posts: 6,186
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
         Didn't know what CPU was so i checked b4 opening tables it was 26% after opening just 2 tables it has shot upto between 84% & 100% how do i get percentage down, as lagging and freezing every hand.    As soon as i closed the tables was back down to 18% - 26%
    Posted by DTWBANDIT
    Is 26% about the average baseline usage before you launch Sky Poker Client? Have a look in task manager | processes and click the CPU heading to alternate the sort-order by ascending/descending CPU usage. See what process is keeping it busy.
    You won't have much hope of doing anything once you're in that 84-100% zone! Could be hardware limitation.. but could equally be something in the setup. Windows is good like that....

  • jonjo75jonjo75 Member Posts: 999
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
    In Response to Re: Serious Lag when multi tabling : Time of death - 10:10. Skypoker.exe used up all available physical memory and the program terminated.
    Posted by NoseyBonk
    Hi Nosey.
    Is this something we can fix ourselves or is it a problem that SKY should be able to do something about?
  • DoubleAAADoubleAAA Member Posts: 954
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
    In Response to Re: Serious Lag when multi tabling : Hi Nosey. Is this something we can fix ourselves or is it a problem that SKY should be able to do something about?
    Posted by jonjo75
    Nothing you can do about the memory leak, that's soley down to Sky to fix their software so it performs better.
  • NoseyBonkNoseyBonk Member Posts: 6,186
    edited April 2014
    In Response to Re: Serious Lag when multi tabling:
    In Response to Re: Serious Lag when multi tabling : Hi Nosey. Is this something we can fix ourselves or is it a problem that SKY should be able to do something about?
    Posted by jonjo75
    Hi. No, a memory leak would have to be fixed by the developer. You do come across these problems from time to time. I use the Google Analytics website and part of that had a leak which would eventually crash whichever browser you use. They've fixed it now.

    *edit DoubleAAA beat me to it!


  • REDARROW61REDARROW61 Member Posts: 443
    edited April 2014
    yep  my  CPU usage  hits the roof  once i start playing.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 174,706
    edited April 2014

    Hi chaps,

    I suffer from memory leak even without turning my computer on, I thought it was part of the ageing process.

    Clearly, I understand none of the thread, I'm not techie-minded, though I think I readily grasped Nosey Bonk's helpful stuff.

    Anyway, as per usual-schmusual in these matters, I'll send the thread upstairs, tout de suite.
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