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cant connect through desktop client any help cheers

bckneilbckneil Member Posts: 67
edited December 2014 in Poker Chat
Hello just wondering if any 1 is having same probs, never had a problem with this till yesterday, have uninstalled and installed 4 or 5 times and still wont connect, been playing through the browser but that is no use as it disconnects half way through hands lobbys dont appear and is basically a waste of time and money playing on, 1 eg, was in mini last night was in middle of a hand and had put half my stack in then it disconnected by time it connected again i had timed out, any help would be great cheers
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  • wrongjohn1wrongjohn1 Member Posts: 422
    edited October 2014
    yes i have the same thing it is saying installer file is damaged
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  • bckneilbckneil Member Posts: 67
    edited October 2014
    cheers for reply john, did it start with you yesterday?, i contacted customer support but that was a waste of time. tried playing through browser again today, not going to bother with that now, so annoying cutting off all the time, cant figure out how to sort this, if any 1 from sky can help please reply cheers
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  • scouse_redscouse_red Member Posts: 5,968
    edited October 2014
    In Response to Re: cant connect through desktop client any help cheers:
    cheers for reply john, did it start with you yesterday?, i contacted customer support but that was a waste of time. tried playing through browser again today, not going to bother with that now, so annoying cutting off all the time, cant figure out how to sort this, if any 1 from sky can help please reply cheers
    Posted by bckneil
    when you uninstall the client next time try uninstalling Adobe Air as well then reinstall from the Sky Homepage as before,

    if this still doesn't work repeat as a bove only this time use the regedit feature in windows to remove all traces of the client from the registry. but ONLY DO THIS if you're confident in what you're doing 

    hope this helps
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  • bbMikebbMike Member Posts: 3,722
    edited October 2014
    Had the same problem starting yesterday evening, used the browser which was fine I guess but doesn't handle multiple lobbies and the window sizing was a pain. Haven't sorted yet so be interested to know how you resolve it if you do.
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  • REDARROW61REDARROW61 Member Posts: 443
    edited October 2014
    My Adobe installer was damaged 9 months ago, so i have to play thro browser,sigh
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  • day4eire76day4eire76 Member Posts: 912
    edited October 2014
    Mine went yesterday aswell.
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited October 2014
    Hi Guys,

    Please could you advise what message it is that you are getting?

    A screenshot would also be useful.

    Thanks
    Sam
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  • bckneilbckneil Member Posts: 67
    edited October 2014
    dont know how to do screen shot, but when you click on icon the blue box which usually appears come up like normal and says initialising for about 1 second, then a seperate white box appears infront of original box saying network error, and 2 buttons underneath 1 saying try again and the other saying quit sky poker, the first box that appears just says inialising non stop and nothing happens HELP ITS DOIN MA NUT IN  ; )
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  • bckneilbckneil Member Posts: 67
    edited October 2014
    uninstalled adobe air and sky poker then re installed. still the same
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited October 2014
    Hi,

    Can anybody experiencing this issue please let me know what browser you used to download and install the download client.

    Thanks

    Sam
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  • day4eire76day4eire76 Member Posts: 912
    edited October 2014
    I used Chrome for my laptop.

    Working fine on my Mac.

    Cannot take a screen shot as still in work.
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited October 2014
    In Response to Re: cant connect through desktop client any help cheers:
    I used Chrome for my laptop. Working fine on my Mac. Cannot take a screen shot as still in work.
    Posted by day4eire76
    Does your laptop operate windows? If so which iteration?

    Thanks for your help on this.
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  • day4eire76day4eire76 Member Posts: 912
    edited October 2014
    Hi Sam,

    From memory I think its Windows 7 or Vista.







    In Response to Re: cant connect through desktop client any help cheers:
    In Response to Re: cant connect through desktop client any help cheers : Does your laptop operate windows? If so which iteration? Thanks for your help on this.
    Posted by Sky_SamT
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  • SUPERSNEDDSUPERSNEDD Member Posts: 910
    edited October 2014

    Hi,

    I've got the same, can't load the download client, being the same since late last night

    Keeps saying - Network Error, and gives you the option to Try Again or Quit Sky Poker

    Only option is through the browser currently.

    Really need to be on download client if I'm to load up multitables.

    A fix before 8pm would be handy

    Snedderick von Ricktenhoffen III
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  • bbMikebbMike Member Posts: 3,722
    edited October 2014
    My laptop is on Vista
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  • daphne56daphne56 Member Posts: 819
    edited October 2014
    In Response to Re: cant connect through desktop client any help cheers:
    Hi, Can anybody experiencing this issue please let me know what browser you used to download and install the download client. Thanks Sam
    Posted by Sky_SamT
       it not just sky poker its sky bet my sky the message is internet explorer cannot display webpage  
       
       using google crome at moment download client refuses to download

        no problem with any other website just sky
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  • bckneilbckneil Member Posts: 67
    edited October 2014
    it wont let me download from explorer for some reason, when i click the download link it just goes to blamk screen like it cant connect, but is fine downloading with chrome, i use vista also
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited October 2014
    Hi All,

    We have made a change now that we believe will resolve the issues that you seem to be experiencing. Please could anyone who was affected first of all restart their machine and give the download client another try.

    Thanks
    Sam
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  • daphne56daphne56 Member Posts: 819
    edited October 2014
    In Response to Re: cant connect through desktop client any help cheers:
    Hi All, We have made a change now that we believe will resolve the issues that you seem to be experiencing. Please could anyone who was affected first of all restart their machine and give the download client another try. Thanks Sam
    Posted by Sky_SamT

      STILL THE SAME
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  • bbMikebbMike Member Posts: 3,722
    edited October 2014
    In Response to Re: cant connect through desktop client any help cheers:
    Hi All, We have made a change now that we believe will resolve the issues that you seem to be experiencing. Please could anyone who was affected first of all restart their machine and give the download client another try. Thanks Sam
    Posted by Sky_SamT
    Did you mean, uninstall reinstall and give it another try or just try loading it.  If the latter, then it's still the same I'm afraid. Back on browser tonight.
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