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Technical Hints and Tips for Community
Sky_Rich
Member Posts: 3,837
Hey Guys,
It's more frequent that we hear poker related technical issues but from time to time you may get the odd error message or things may not work exactly as you'd expected here in the community. i thought i'd give you a few hints and tips to help get you past any unexpected obstacles that may come your way.
the first important thing to note is that the Community (as with Sky Poker) is only officially supported with IE (internet explorer) and Mozilla Firefox browsers.
things may work perfectly well in others but you may just encounter the odd unexpected error. personally i'd recommend Firefox but things do work perfectly well in IE too.
another important thing to remember is to regularly clear your cache. from time to time temporary internet files can get saved on your computer causing things to display or function incorrectly (for help clearing your cache click here)
another little tip when navigating around the community (e.g. from the forum to your profile area and back) is to wait for all pages to be 100% loaded before executing an action button. look for the little 'done' in the bottom left of your browser window (just above 'start'). clicking say 'add new post' before you see this 'done' may result in you receiving an error.
other errors that you may experience are various messages saying you need to log in to make this post, or access your profile etc. if this happens just hit control +f5 on your keyboard to hard refresh your page. if things still aren't working just try navigating back somewhere else in the community and trying again. as a final resort logging out, then back in and trying again should do the trick.
Using control + f5 is also useful for displaying the most recent post in a thread or seeing an uploaded image after it has been approved.
another little tip i can give you is to copy long posts before you hit the submit button. if your post is REALLY long and has taken a while to write, or you have left your computer and come back to finish things off, it's always a good idea to copy the text so it can be pasted back later if needed.
i will add more to this thread shortly.
cheers!
It's more frequent that we hear poker related technical issues but from time to time you may get the odd error message or things may not work exactly as you'd expected here in the community. i thought i'd give you a few hints and tips to help get you past any unexpected obstacles that may come your way.
the first important thing to note is that the Community (as with Sky Poker) is only officially supported with IE (internet explorer) and Mozilla Firefox browsers.
things may work perfectly well in others but you may just encounter the odd unexpected error. personally i'd recommend Firefox but things do work perfectly well in IE too.
another important thing to remember is to regularly clear your cache. from time to time temporary internet files can get saved on your computer causing things to display or function incorrectly (for help clearing your cache click here)
another little tip when navigating around the community (e.g. from the forum to your profile area and back) is to wait for all pages to be 100% loaded before executing an action button. look for the little 'done' in the bottom left of your browser window (just above 'start'). clicking say 'add new post' before you see this 'done' may result in you receiving an error.
other errors that you may experience are various messages saying you need to log in to make this post, or access your profile etc. if this happens just hit control +f5 on your keyboard to hard refresh your page. if things still aren't working just try navigating back somewhere else in the community and trying again. as a final resort logging out, then back in and trying again should do the trick.
Using control + f5 is also useful for displaying the most recent post in a thread or seeing an uploaded image after it has been approved.
another little tip i can give you is to copy long posts before you hit the submit button. if your post is REALLY long and has taken a while to write, or you have left your computer and come back to finish things off, it's always a good idea to copy the text so it can be pasted back later if needed.
i will add more to this thread shortly.
cheers!
Comments
Thank you for this thread Rich. Will that control + f5 work when the table 'freezes' after not completing the loading process?. I get this problem about half a dozen times in a week and need to ctl+alt+esc to get out of the screen to log in again.
sorry about that.
if you're having trouble on the tables start a new thread and i'll get one of the tech team to help you out.
cheers
If a table has frozen when loading, then just hitting 'F5' will cause the flash client to reload, so yes this is worth trying out in these cases.
Please let me know if this helps or not
Best Wishes
Adam
please
which freeroll are you referring to? let me know and i'll see if we can help you out.
cheers
rich have you tried to copy your text before posting? it wont let me do it
yeah you should have no problem doing that. which browser are you using?
a quick point - copy and pasting images from other sites into your posts will not work - you have to use the image uploader.
thanks for the reply i write down my post on the "your post" section then want to copy it to word or e mail but wont let me I can however write in another word software, word,e mail,even from the net and can copy and past into "your post" section fine just cant lift it from the post
which browser are you using?
i have tried to reproduce your error but it works every time for me.
this may have something to do with your browser set up?
i say 'may' as i haven't come across this issue before.
let me go away and try and find out what could be the route/cause.
all the best,
Rich
just out of interest i tried to do the same on my home computer (base unit) and low it works fine just my laptop that does not want to so it must be me i will play around with it next time i get a minute
cheers
cheers neil