Nice post Tikay. I think some people's beef is that they've slipped down the pecking order as some people still had connection and could pinch the blinds before all the tournaments were eventually paused. I was 2nd in my tournament when the issues started, but got paid for 3rd when settled, a difference of about £45. Far from the end of the world but frustrating nonetheless. I was actually running well for once! I'd think it be better to just pause the tournament once it becomes apparent there are issues affecting a number of players, and go from there. Have a good festive period, I'm sure Davina will be presenting a few shows on the tellybox Posted by hhyftrftdr
Don't disagree with a word of that, it is very frustraing to be disco'd when others can still play.
However, if it were THAT simple, I'm sure they'd have clicked a button, just like that - but we have to reasonably assume it is not.
When there is a "wobble", the first task is to see if it can be stabilised, which is the nut answer, but once they see that won't work, then they need to pause everything.
MTT Poker is, of course, so time-precious, with Blinds going up & whizzing round, unlike, say, Vegas, Bet or Bingo. But the entire Site was down, which is a pretty big deal, so they had their hands full with the overall situation. To us, as poker players, all that matters is poker, but in the greater context, the Business needed to sort the whole site, not just poker. It was not a "Poker" problem as such. This is not a matter the Poker Team get any input to, it's the Tech Boys for the Site as a whole who have to get their hands under the bonnet.
I know that to us, as poker players, that's not much comfort, but that's just how it as, or it is as I see it from where I sit.
It's just all regrettable, really, nobody can say otherwise.
I was playing DYM's when it happened, & I could see 1, 2, 3 players "AWAY", then I disco'd, too, even though I could see my cards. It seemed a lifetime, but I doubt it was more than 6 or 7 minutes before the full failover.
Good afternoon Sir Tikay. Been to quite a few Brentford games this season, and the future looks good. But as a fan for over 40 years part of me likes the fact that we are a small club, so wouldnt be too disappointed if we dont go up. All the best. Rainman397 P.S £2.20 @2.20 DEEPSTACK. In Response to Re: Last night's issues..... : Posted by rainman397
Nor me, Rainman.
We are a 2nd Division Club really, & I've always been comfortable with that.
Nice post Tikay. I think some people's beef is that they've slipped down the pecking order as some people still had connection and could pinch the blinds before all the tournaments were eventually paused. I was 2nd in my tournament when the issues started, but got paid for 3rd when settled, a difference of about £45. Far from the end of the world but frustrating nonetheless. I was actually running well for once! I'd think it be better to just pause the tournament once it becomes apparent there are issues affecting a number of players, and go from there. Have a good festive period, I'm sure Davina will be presenting a few shows on the tellybox Posted by hhyftrftdr
This is exactly the problem, it happened to me, Kopite I was on twitter last night trying to find out what was going on, and it was actually me that posted re a slip from 10 to 51 in the mini.
The shorty at my table (i was 30+k versus his 10k)and one other were able to steal all the blinds at 1600 and 2000 for a large number of orbits with me unable to do a thing, in fact I was left with 9k when it stopped and he got 10th place.....so its doubtful he'll be complaining ;-)))
But the fact remains Tikay doesn't have to post this, but has and well played to him, hopefully there will be an official statement etc. from Sky.
I have in the meantime contacted customer services and hopefully they will resolve it, to be fair to them, they have dealt with things pretty well in the past, so heres hoping.
Saying it is what it is is not really the right thing to say when I see some people on twitter say they were 10th got paid for 52nd or 1st got paid for 4th it's people's time and money it's not good in my opinion!! Posted by kopite1984
That's a bit out of context Kopite, to be fair, that was writren in a longer paragraph with more balance. I've just tried to explain how it is, I can't really say more than I have. I don't have any authority to say anything, I'm just trying to explain a few things.
"Not good"? Not disagreeing with that, not at all.
Also should we be worried about this happening again tonight as it happened few days in a row last time ?? Posted by kopite1984
I would judge that as exceptionally unlikely, given the nature of the problem, it'd be like lightning striking twice. I am not aware that last night's specific problem has ever happened here before, although, to players, an outage is an outage, no matter what the cause.
If you are worried, however, my advice would be to give it a miss until you feel more confident.
In Response to Re: Last night's issues..... : This is exactly the problem, it happened to me, Kopite I was on twitter last night trying to find out what was going on, and it was actually me that posted re a slip from 10 to 51 in the mini. The shorty at my table (i was 30+k versus his 10k)and one other were able to steal all the blinds at 1600 and 2000 for a large number of orbits with me unable to do a thing, in fact I was left with 9k when it stopped and he got 10th place.....so its doubtful he'll be complaining ;-))) But the fact remains Tikay doesn't have to post this, but has and well played to him, hopefully there will be an official statement etc. from Sky. I have in the meantime contacted customer services and hopefully they will resolve it, to be fair to them, they have dealt with things pretty well in the past, so heres hoping. Neil Posted by HENDRIK62
Yeah I was watchin the cracker and 1 player was way in front when it went belly up for me the leader was paid in 2nd!!!! but maybe there had been a hand after my discon I didn't see :-(
In Response to Re: Last night's issues..... : I know you work for sky Tikay and people will think your just doing your job etc but i and alot of others know that you go way out of your way to help people on here at times and although i also know you dont celebrate xmas i just want to wish you all the best and hope you enjoy your fray bentos and veg tomorrow Be lucky mate Posted by gran23
Very kind of you Gran, thank you.
As it happens, it's not my job, but I just have an affinity with fellow poker players, I've played the game a long time, & I think I understand players frustrations better, with respect, than the Business does.
It just happens that I know full well that there are no "customer-interface" Staff in the Office today, apart, of course, from Customer Care who have been dealing efficiently with it from what I can gather. So I thought I'd try & give some explanations.
Celebrate Xmas? Well as it happens, I will be having a Fray Bentos jobbie for dinner tomorrow, & I shall enjoy it muchly. But, starting later tomorrow, I'm actually having a REAL Christmas this year, tree with lights, silly hat, turkey dinner, everything. Be the first time I've celebrated Xmas properly since around 1970 as it happens. Not entirely my choice, but I'm going to try & enjoy it. The worm is turning, as the old clock ticks on.
Firstly Mr Tikay thank you for your excellent interpretation of last nights problems which luckily for me only affected me getting back on to play. To those that think they lost money you might have busted out the next hand so who knows what the prizes would have been had you been able to play as normal. Mainly though I just wanted to say please its only money its not a fortune, and that's coming from a pensioner living entirely on a state pension so I do understand the value of money. No one can forsee these sort of problems if they could they would be worth a fortune lol and although frustrating it really isn't that important in the grand scheme of things is it. Have a great Christmas and may you win loads. Nannypat66
I do understand problems but i can see in my history i been raised on blindes by two other players to time i ended without chips in 5,0 BH at 20:30. So seems some people played during others cant even response. Then sky payed them for better places. Thats unfair ...
I am sure a lot of people were affected by what happened last night and I understand that people may feel frustrated by it, as I was. I am also sure that not everybody will be satisfied with whatever final solution Sky come up with. However, I do despair at the people who have always got to blame somebody when something affects them, even when it is identified that the situation was unavoidable and on the face of it there is nobody to blame. I appreciate that there have not been too many complaints on the thread, I think there would have been a lot more had Tikay not taken the initiative. I believe it is a credit to Sky to come up with an initial solution so quickly and I think we should all recognise that. We should also acknowledge Tikay's involvement in this and many other situations, he really has been and continues to be a "players" champion.
I wish I had a pound for every time I experienced a computer system "failure" in my business life, I would be playing the high stakes tables:) Unforunately it happens, so we learn from it and move on!
In Response to Re: Last night's issues..... : Celebrate Xmas? Well as it happens, I will be having a Fray Bentos jobbie for dinner tomorrow, & I shall enjoy it muchly. But, starting later tomorrow, I'm actually having a REAL Christmas this year, tree with lights, silly hat, turkey dinner, everything. Be the first time I've celebrated Xmas properly since around 1970 as it happens. Not entirely my choice, but I'm going to try & enjoy it. The worm is turning, as the old clock ticks on. Posted by Tikay10
Must be someone special! Have a good one & enjoy. Thanks for all you've done for Sky Poker in 2014. Now ditch that Fray Bentos muck, you can do so much better! haha ..
I Celebrate Xmas? Well as it happens, I will be having a Fray Bentos jobbie for dinner tomorrow, & I shall enjoy it muchly. But, starting later tomorrow, I'm actually having a REAL Christmas this year, tree with lights, silly hat, turkey dinner, everything. Be the first time I've celebrated Xmas properly since around 1970 as it happens. Not entirely my choice, but I'm going to try & enjoy it. The worm is turning, as the old clock ticks on. Happy Xmas to you, too. Posted by Tikay10
Ok ok enuf of the teasing....Who is she? Have a great time & if you're not on the plo8 tables tomoz nite well we'll know why. ;-))
Good morning. As many of you know, there was an outage last night, which affected many players. I don't have the authority to issue an official statement, & I'd get a good slap if I tried to. However, I don't know if any Senior Managers, with the authority to explain it all, are around today, being Xmas Eve & all that. So, because I think "it's good to talk", a few things. For many, it happened at the nut worst time, 10.30pm on one of the busiest evenings of the year, at a time when many MTT's were coming to a climax. Not exactly good news for the site, either, so nobody would have been exactly best pleased. I do know that the Suits were on the " how do we settle everyone as fairly as possible " case immediately. Can everyone be satisfied? Unlikely. Every player left in every MTT has the right to think they would have won it, some more than others of course. But they don't know, nor does anyone. They do have " Settlement Rules for Voided MTT's " which form the basis of how they settle things. Nobody likes those T & C's, but they are what they are. If anyone thinks they have been badly done by in how they were settled, please contact Customer Care & explain the situation. That does not mean you'll get more, but they WILL consider each case on as fair a basis as is reasonably possible. Please note, nobody can settle these things via the Community, only Customer Care. Someone suggested it would have been better to wait until this morning to settle the Voided MTT's. Maybe, maybe not. The prob with that is folks demand their winnings as soon as the MTT ends. In these spots, it's hard to please all those who were in position to win an MTT. I was closely following the Ch 861 Xmas Cracker thing, & it's hard not to feel sympathy for those on the Final Table, especially the Chippie. But the others all felt the same, obv. For the record, & of course Sky Poker have to accept responsibility for everything, the outage was not confined to Sky Poker, it was across ALL of the SB&G sites. It was not caused by an internal software fault, coding error, or anything else Sky Poker or SB&G had any control over - it was upstream of the site, & would have taken ANY site down, including far bigger & better sites than this one. Anyway, in the possible absence of the Big Suits today, & because it's good to try & explain things, I hope that helps your understanding of the situation. Which won't pay any bills, of course, but I hope it helps. Posted by Tikay10
iam totally totally satisfied with the way sky dealt with it, and thans tk for the explanation. i got my money back and thats all that mattes to me.thank you.
As most of you know most tourneys were settled straight away by the format used by Sky. A few people were not happy but I would expect that most were satisfied with the outcome, given the situation.
I had an issue with how one was settled and emailed Customer Care. To their great credit they responded and sorted it out almost immediately on Christmas Eve!
The level of service I have experienced, not just this time but on the small number of other times I have had to contact CC, has been excellent. That and the legend that is Tikay, are the main reasons I play on Sky and will continue to do so.
So Customer Care have a great Christmas and a splendid New Year, you do a great job.
In Response to Re: Last night's issues..... : I would judge that as exceptionally unlikely, given the nature of the problem, it'd be like lightning striking twice. I am not aware that last night's specific problem has ever happened here before, although, to players, an outage is an outage, no matter what the cause. If you are worried, however, my advice would be to give it a miss until you feel more confident. Posted by Tikay10
Anyone else having problems today? I got booted from the software due to an update error, it wouldn't work for an hour - finally made it back in and there only 300 or so players online at 3pm.
Comments
However, if it were THAT simple, I'm sure they'd have clicked a button, just like that - but we have to reasonably assume it is not.
When there is a "wobble", the first task is to see if it can be stabilised, which is the nut answer, but once they see that won't work, then they need to pause everything.
MTT Poker is, of course, so time-precious, with Blinds going up & whizzing round, unlike, say, Vegas, Bet or Bingo. But the entire Site was down, which is a pretty big deal, so they had their hands full with the overall situation. To us, as poker players, all that matters is poker, but in the greater context, the Business needed to sort the whole site, not just poker. It was not a "Poker" problem as such. This is not a matter the Poker Team get any input to, it's the Tech Boys for the Site as a whole who have to get their hands under the bonnet.
I know that to us, as poker players, that's not much comfort, but that's just how it as, or it is as I see it from where I sit.
It's just all regrettable, really, nobody can say otherwise.
I was playing DYM's when it happened, & I could see 1, 2, 3 players "AWAY", then I disco'd, too, even though I could see my cards. It seemed a lifetime, but I doubt it was more than 6 or 7 minutes before the full failover.
We are a 2nd Division Club really, & I've always been comfortable with that.
But the fact remains Tikay doesn't have to post this, but has and well played to him, hopefully there will be an official statement etc. from Sky.
I have in the meantime contacted customer services and hopefully they will resolve it, to be fair to them, they have dealt with things pretty well in the past, so heres hoping.
Neil
"Not good"? Not disagreeing with that, not at all.
If you are worried, however, my advice would be to give it a miss until you feel more confident.
As it happens, it's not my job, but I just have an affinity with fellow poker players, I've played the game a long time, & I think I understand players frustrations better, with respect, than the Business does.
It just happens that I know full well that there are no "customer-interface" Staff in the Office today, apart, of course, from Customer Care who have been dealing efficiently with it from what I can gather. So I thought I'd try & give some explanations.
Celebrate Xmas? Well as it happens, I will be having a Fray Bentos jobbie for dinner tomorrow, & I shall enjoy it muchly. But, starting later tomorrow, I'm actually having a REAL Christmas this year, tree with lights, silly hat, turkey dinner, everything. Be the first time I've celebrated Xmas properly since around 1970 as it happens. Not entirely my choice, but I'm going to try & enjoy it. The worm is turning, as the old clock ticks on.
Happy Xmas to you, too.
To those that think they lost money you might have busted out the next hand so who knows what the prizes would have been had you been able to play as normal.
Mainly though I just wanted to say please its only money its not a fortune, and that's coming from a pensioner living entirely on a state pension so I do understand the value of money.
No one can forsee these sort of problems if they could they would be worth a fortune lol and although frustrating it really isn't that important in the grand scheme of things is it.
Have a great Christmas and may you win loads.
Nannypat66
Now ditch that Fray Bentos muck, you can do so much better! haha ..
I had an issue with how one was settled and emailed Customer Care. To their great credit they responded and sorted it out almost immediately on Christmas Eve!
The level of service I have experienced, not just this time but on the small number of other times I have had to contact CC, has been excellent. That and the legend that is Tikay, are the main reasons I play on Sky and will continue to do so.
So Customer Care have a great Christmas and a splendid New Year, you do a great job.