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Button Hunter not loading

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  • craigcu12craigcu12 Member Posts: 3,962
    edited January 2015
    In Response to Re: Button Hunter not loading:
    As I said i'm gutted this tournament didnt run, for whatever reason, but the numbers must be encouraging as it more than doubled its garentee and thats with a MTT that didnt work! So I hope it returns. It would have been great to play with some 'big' names!
    Posted by CraigSG1
    i hope it does too. There is clearly something great about this type of MTT considering it has seen mattbates join!

    no offence but most days i'm thinking the mini is the only MTT he'll join at this price.
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  • TVSpiceTVSpice Member Posts: 1,242
    edited January 2015
    I also asked the question about how long one was supposed to stay with it.  I pointed out that they may get it sorted but if it was very late, chances are I would have given up and gone to bed.  They said that in that case, contact them in the morning, they would review the tournament and if i hadn't palyed, they would refund
    In Response to Re: Button Hunter not loading:
    Had a chat with support:  Danielle : Hi, you're through to Danielle.  Steven Brown : Hi Danielle  Steven Brown : Button Hunter is still not working - tournament is still preparing to enter a 5 minute rest break yet the levels and blinds are still going up  Danielle : Hi Steven  Danielle : this is something we are aware and are currently investigating this  Steven Brown : ahh okay - will you be restarting the tournament or refunding or dont you know yet?  Danielle : I am not aware as of yet, but once this has been investigated, we will let the players know  Steven Brown : just a case of watch the chat box then?  Danielle : It will be via e-mail  Steven Brown : okay, thanks for your help
    Posted by tournypro
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  • Sky_DanRSky_DanR Member Posts: 300
    edited January 2015
    Hi all,

    The tournament has been cancelled now and funds have been distributed based on chips stacks which meant pretty much everyone will have got a straight refund as most had starting stack.

    Apologies for the fault, the poker team will investigate on Monday. Obviously it was something to do with the variant of tournament but they'll find out and hopefully get a working version back in the schedule as it seemed popular (until the issue!).

    Apologies once again

    Dan
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  • tournyprotournypro Member Posts: 3
    edited January 2015
    Then surely a full refund is in order for all those that were still in the tournament when the program glitch occurred
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  • scouse_redscouse_red Member Posts: 5,968
    edited February 2015
    In Response to Re: Button Hunter not loading:
    Then surely a full refund is in order for all those that were still in the tournament when the program glitch occurred
    Posted by tournypro
    T&C's HERE
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