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Sky Bet Club - Check your e-mails!

SkyKirstySkyKirsty Member Posts: 289
edited May 2015 in Poker Chat
Hey guys,

We have had a lot of queries coming through to Customer Care in regards to the Sky Bet Club Freerolls. Quite a few of you are saying that you haven't received the e-mail which contains the password.

Please can you check:
1) That you haven't turned off communications via e-mail from Sky Poker/Sky Bet.
2) That the e-mail address on your account is correct.

Everyone that meets the qualifying criteria for this Promotion will be sent the e-mail from us, it is one of the above two barriers stopping you from receiving it.

Many Thanks,
Sky Kirsty
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Comments

  • NoseyBonkNoseyBonk Member Posts: 6,185
    edited April 2015
    ... and make sure that your email client is not 'junking' them (either locally or at your mail server you collect from).
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  • SkyKirstySkyKirsty Member Posts: 289
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    ... and make sure that your email client is not 'junking' them (either locally or at your mail server you collect from).
    Posted by NoseyBonk
    That too! Thanks :)
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  • wasylm2003wasylm2003 Member Posts: 44
    edited April 2015
    Hi How do you qualify to be a member of the sky bet club. Cant find it in promos.

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  • wasylm2003wasylm2003 Member Posts: 44
    edited April 2015
    Pls ignore message above. Found it

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  • warticwartic Member Posts: 403
    edited April 2015
    kirsty,
    Dont recall ever receiving emails from skybet but get plenty from skypoker and this year like last I never get the emails with the password so always end up talking to customer help. Just a thought but is it because i exclude myself from skyvegas that i dont get the emails?
    Bill
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  • kb245kb245 Member Posts: 435
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    kirsty, Dont recall ever receiving emails from skybet but get plenty from skypoker and this year like last I never get the emails with the password so always end up talking to customer help. Just a thought but is it because i exclude myself from skyvegas that i dont get the emails? Bill
    Posted by wartic
    nope.
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  • CHILLIECHILLIE Member Posts: 432
    edited April 2015
    or just wait till someone gives out the password,like last week,and become another farce like last week
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  • kb245kb245 Member Posts: 435
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    or just wait till someone gives out the password,like last week,and become another farce like last week
    Posted by CHILLIE
    and then get ur  post removed for mentioning it.
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  • DUNMIDOSHDUNMIDOSH Member Posts: 1,473
    edited April 2015
    In Response to Sky Bet Club - Check your e-mails!:
    Hey guys, We have had a lot of queries coming through to Customer Care in regards to the  Sky Bet Club Freerolls.  Quite a few of you are saying that you haven't received the e-mail which contains the password. Please can you check: 1) That you haven't turned off communications via e-mail from Sky Poker/Sky Bet. 2) That the e-mail address on your account is correct. Everyone that meets the qualifying criteria for this Promotion will be sent the e-mail from us, it is one of the above two barriers stopping you from receiving it. Many Thanks, Sky Kirsty
    Posted by SkyKirsty
    I contacted CS last week and they said everything was set up.

    But i still haven't received an email or text
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  • dumb_blonddumb_blond Member Posts: 308
    edited April 2015
    why is it not  set up so if you've qualified it allows you to join if not refuses you entry
     
    as per the earn 10 points the last 24hours etc  type registration
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  • FINSFINS Member Posts: 1,080
    edited April 2015

    Not had email with password either, have met staking requirements and everything is set up correctly
    I get emails from skybet most days with price boosta etc but never got password for freeroll..
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  • SJspanky1SJspanky1 Member Posts: 620
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    Not had email with password either, have met staking requirements and everything is set up correctly I get emails from skybet most days with price boosta etc but never got password for freeroll..
    Posted by FINS
    Same as this. Any chance of Sky double checking things at their end please?
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  • pixie919pixie919 Member Posts: 123
    edited April 2015
    no email 4 me either, strange how they always manage 2 send the sky vegas emails though, haha
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  • pixie919pixie919 Member Posts: 123
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    or just wait till someone gives out the password,like last week,and become another farce like last week
    Posted by CHILLIE
    thought it was a bit strange there were so many runners. they should just enter every1 who qualified automatically.
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  • SkyKirstySkyKirsty Member Posts: 289
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    kirsty, Dont recall ever receiving emails from skybet but get plenty from skypoker and this year like last I never get the emails with the password so always end up talking to customer help. Just a thought but is it because i exclude myself from skyvegas that i dont get the emails? Bill
    Posted by wartic
    Hi Bill,

    It is Sky Bet that will send out the password e-mail. Anyone that gets a Sky Bet Club credit will e-mailed every Monday, did you receive yours this week?

    Sky Kirsty
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  • SkyKirstySkyKirsty Member Posts: 289
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    In Response to Sky Bet Club - Check your e-mails! : I contacted CS last week and they said everything was set up. But i still haven't received an email or text
    Posted by DUNMIDOSH

    Hi Dunmidosh,

    If you qualified to be part of the Sky Bet Club, you would have received the e-mail on Monday. Double check that you definitely get comms from Sky Bet as that would stop you from getting the e-mail.

    SMS reminders are sent out on the Sunday, ahead of the freerolls.

    Kirsty
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  • SkyKirstySkyKirsty Member Posts: 289
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    Not had email with password either, have met staking requirements and everything is set up correctly I get emails from skybet most days with price boosta etc but never got password for freeroll..
    Posted by FINS
    Hi Fins,

    The password was sent in Monday's Sky Bet Club e-mail to customers who met the entry requirements. 

    Double check the e-mail as the password is in the body of the text.

    Kirsty
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  • Sky_JustinSky_Justin Member Posts: 58
    edited April 2015
    Hello all,

    Everyone that is in the Sky Bet Club and is credited on a Monday receives an email.  Within this email is information about the Sky Bet Club freeroll including the password.  

    If you get credited and do not receive this email that usually means:
    1. You are opted out of comms
    2. You have previously self-excluded on one of our products
    3.  Your contact details (email address) is not up to date
    4.  The email has bounced or moved to your junk folder

    Thanks,
    Justin
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  • SkyKirstySkyKirsty Member Posts: 289
    edited April 2015
    In Response to Re: Sky Bet Club - Check your e-mails!:
    why is it not  set up so if you've qualified it allows you to join if not refuses you entry   as per the earn 10 points the last 24hours etc  type registration
    Posted by dumb_blond
    Hi Dumb,

    Thanks for the feedback. We usually use the sending out of passwords in emails when we are rewarding players for using other Sky products. 

    Kirsty
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  • SkyKirstySkyKirsty Member Posts: 289
    edited April 2015

    Everyone that is in the Sky Bet Club and is credited on a Monday receives an email.  Within this email is information about the Sky Bet Club freeroll including the password.  

    If you get credited and do not receive this email that usually means:

    1. You are opted out of comms

    2. You have previously self-excluded on one of our products

    3. Your contact details (email address) is not up to date

    4. The email has bounced or moved to your junk folder

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