Somebody mentioned, 'innocent until proven guilty' and I agree. There are cases that may appear to be blindingly obvious to some but trust me, we will not ignore any issues of potential multi-accounting or any other collusion and investigations may still be ongoing.
Hope you've all had a great weekend. I will update you on dealer progress in the appropriate thread!
First of all can I please clarify that I understand why some of you feel perturbed about this. But I cannot discuss individual cases with you as I'm sure you understand.
Our intention is not to sweep issues like this under the carpet - far from it. We know that there will always be a small percentage of players who will try to gain an unfair advantage, be it through multi-accounting, chip-dumping or any other form of collusion, and I am keeping a close eye on the forum every day to make sure that any allegations are investigated fully. Sometimes these investigations may take a number of days to complete, and 'innocent until proven guilty' is certainly how I think all players should be judged.
I know that what happened last week might seem blatantly obvious to some of you. But as an example, let's say you and your brother both play on Sky Poker. You both like playing tournaments and take no greater pleasure than knocking the other one out. One day you post on the forum, but lose your internet connection. When you log back in you login using your brother's account by mistake and post something using his details. You quickly delete it but other players see it and (understandably) suspect that you are multi-accounting.
Is it right that we suspend your account straight away? Should we not speak to you both first and then investigate your hand history/games played together?
I am not saying that this is what happened, I'm just trying to make it clear that one action alone is not enough to make decision. There are other things that need to be investigated which takes time.
When our investigation is complete we may decide to ban players outright, we may decide to block them from sitting at the same table or we may decide to do nothing whatsoever. It depends on each individual case. As I've said before it doesn't matter if you're a player with 5000 posts, a player winning thousands of pounds or a new customer who joined last week - every player is treated the same as far as I'm concerned with regards to collusion.
The matter in question is being dealt with. Thank you for your patience and good luck at the tables.
Morning everyone. First of all can I please clarify that I understand why some of you feel perturbed about this. But I cannot discuss individual cases with you as I'm sure you understand. Our intention is not to sweep issues like this under the carpet - far from it. We know that there will always be a small percentage of players who will try to gain an unfair advantage, be it through multi-accounting, chip-dumping or any other form of collusion, and I am keeping a close eye on the forum every day to make sure that any allegations are investigated fully. Sometimes these investigations may take a number of days to complete, and 'innocent until proven guilty' is certainly how I think all players should be judged. I know that what happened last week might seem blatantly obvious to some of you. But as an example, let's say you and your brother both play on Sky Poker. You both like playing tournaments and take no greater pleasure than knocking the other one out. One day you post on the forum, but lose your internet connection. When you log back in you login using your brother's account by mistake and post something using his details. You quickly delete it but other players see it and (understandably) suspect that you are multi-accounting. Is it right that we suspend your account straight away? Should we not speak to you both first and then investigate your hand history/games played together? I am not saying that this is what happened, I'm just trying to make it clear that one action alone is not enough to make decision. There are other things that need to be investigated which takes time. When our investigation is complete we may decide to ban players outright, we may decide to block them from sitting at the same table or we may decide to do nothing whatsoever. It depends on each individual case. As I've said before it doesn't matter if you're a player with 5000 posts, a player winning thousands of pounds or a new customer who joined last week - every player is treated the same as far as I'm concerned with regards to collusion. The matter in question is being dealt with. Thank you for your patience and good luck at the tables. Dan Posted by Sky_Dan
In Response to Re: Anyone else feeling a little uneasy? : Hi Dan, just wondering how one can do this? Posted by pomfrittes
i know my brothers account details,hes played at my house a few times,but would never use his account mistakely or on purpose so it can be done.,
looking at antc post his missus was annoyed that the other two players admitted that they were gonna knock her out so used his account to highlight the issue.
In Response to Re: Anyone else feeling a little uneasy? : Hi Dan, just wondering how one can do this? Posted by pomfrittes
So my brother Derek and I both have user IDs beginning with D. Our user IDs and PIN numbers are saved to one of our home computers. I can quickly press D in the USER ID field and login to his account instead of mine if I'm not paying close attention.
Not saying that's what happened here mind you.
Anyway I believe we have resolved this matter now. Time to move on.
In Response to Re: Anyone else feeling a little uneasy? : So my brother Derek and I both have user IDs beginning with D. Our user IDs and PIN numbers are saved to one of our home computers. I can quickly press D in the USER ID field and login to his account instead of mind if I'm not paying close attention. Not saying that's what happened here mind you. Anyway I believe we have resolved this matter now. Time to move on. Posted by Sky_Dan
I think you all need to understand one thing.you can never have multiple accounts on sky.you join with your passport.which is a legal documents and that's it.made you feel uneasy...you lot made me feel uneasy by not waiting until Dan told you straight... And coming to a conclusion.I think you will find from now on no one can now sit at the same table from the same I.p address which has made it better for all.
I have every right to play freeholds when I deposit 30.00 a day on average,more most days.
I know it's a forum,but I think you should of waited until it was sorted.if most of you had common sense,you would know you cannot have multiple accounts,so stop being silly to think you can.
Uneasy with the said players I.e myself... I think you all need to understand one thing.you can never have multiple accounts on sky.you join with your passport.which is a legal documents and that's it.made you feel uneasy...you lot made me feel uneasy by not waiting until Dan told you straight... And coming to a conclusion.I think you will find from now on no one can now sit at the same table from the same I.p address which has made it better for all. I have every right to play freeholds when I deposit 30.00 a day on average,more most days. I know it's a forum,but I think you should of waited until it was sorted.if most of you had common sense,you would know you cannot have multiple accounts,so stop being silly to think you can. Posted by hotflush67
This is not true at all actually, i know that there are people on sky that live in the same household and play the exact same tourneys and do 100% end up on the same table and have to play against each other
Uneasy with the said players I.e myself... I think you all need to understand one thing.you can never have multiple accounts on sky.you join with your passport.which is a legal documents and that's it.made you feel uneasy...you lot made me feel uneasy by not waiting until Dan told you straight... And coming to a conclusion.I think you will find from now on no one can now sit at the same table from the same I.p address which has made it better for all. I have every right to play freeholds when I deposit 30.00 a day on average,more most days. I know it's a forum,but I think you should of waited until it was sorted.if most of you had common sense,you would know you cannot have multiple accounts,so stop being silly to think you can. Posted by hotflush67
Both highlighted parts are wrong.
People have a right to highlight situations where something doesn't look right and if I recall noboday named names.
The forum have been quite good at highlighting certain players that have been multi accounting.
^ I am sorry you feel aggrieved and glad all is sorted, but you are sadly mistaken with your last statement, calling people silly is inflammatory and derogatory IMO, anyway good luck on the felt.
Uneasy with the said players I.e myself... I think you all need to understand one thing.you can never have multiple accounts on sky.you join with your passport.which is a legal documents and that's it.made you feel uneasy...you lot made me feel uneasy by not waiting until Dan told you straight... And coming to a conclusion.I think you will find from now on no one can now sit at the same table from the same I.p address which has made it better for all. I have every right to play freeholds when I deposit 30.00 a day on average,more most days. I know it's a forum,but I think you should of waited until it was sorted.if most of you had common sense,you would know you cannot have multiple accounts,so stop being silly to think you can. Posted by hotflush67
People in the past have had multiple accounts, and I have no doubt, that people in the future will attempt to do so.
Since you used your boyfriends account to post one of your rants, and then deleted it, then I think that I had every right to feel uneasy.
Dan has certainly not told me straight as you so ungraciously put it.
I have tried to be gracious in your boyfriends post, I suggest you could maybe try to do the same.
Uneasy with the said players I.e myself... I think you all need to understand one thing.you can never have multiple accounts on sky.you join with your passport.which is a legal documents and that's it.made you feel uneasy...you lot made me feel uneasy by not waiting until Dan told you straight... And coming to a conclusion.I think you will find from now on no one can now sit at the same table from the same I.p address which has made it better for all. I have every right to play freeholds when I deposit 30.00 a day on average,more most days. I know it's a forum,but I think you should of waited until it was sorted.if most of you had common sense,you would know you cannot have multiple accounts,so stop being silly to think you can. Posted by hotflush67
You posted something on the forum under a different alias, then snap deleted it.
In Response to Re: Anyone else feeling a little uneasy? : You posted something on the forum under a different alias, then snap deleted it. I think we had every reason to raise an eyebrow. Posted by hhyftrftdr
Just to ask the question if i may... if 2 people share a computer and indeed both have there aliases in the login boxes as i think skydan mentioned...then how can they both play the same table and the same tourney?
In Response to Re: Anyone else feeling a little uneasy? : Just to ask the question if i may... if 2 people share a computer and indeed both have there aliases in the login boxes as i think skydan mentioned...then how can they both play the same table and the same tourney? Posted by vinny67
i think they share the same IP address and play on different computers
1) You cannot play ring games from the same IP address, it has never been permitted
2) You can play tournaments and SnGs from the same IP address (we monitor players that do this)
3) We will soon be stopping players from using the same IP address to play SnGs but will continue to allow it for MTTs
Some offices/universities etc. use the same IP address so that's the reason we have allowed the use of them previously in tournaments. A business decision has been made to stop the use of them in SnGs which will be implemented soon. We will let players know when this change happens.
We are focused on improving the security at Sky Poker and how swiftly we deal with collusion inquiries. We reply to each and every one that customers send to us and give as detailed an explanation as we can.
Just like a lot of you I've had good and bad experiences in poker and I want to make sure you feel like you are getting a good one here. I do think we need to draw a line under this one though! Please continue to report any collusion concerns to Customer Care and ask to speak to somebody in the fraud department if necessary. We will be more than happy to speak on the phone with you if it is a detailed inquiry.
Ok questions to answer: 1) You cannot play ring games from the same IP address, it has never been permitted 2) You can play tournaments and SnGs from the same IP address (we monitor players that do this) 3) We will soon be stopping players from using the same IP address to play SnGs but will continue to allow it for MTTs Some offices/universities etc. use the same IP address so that's the reason we have allowed the use of them previously in tournaments. A business decision has been made to stop the use of them in SnGs which will be implemented soon. We will let players know when this change happens. We are focused on improving the security at Sky Poker and how swiftly we deal with collusion inquiries. We reply to each and every one that customers send to us and give as detailed an explanation as we can. Just like a lot of you I've had good and bad experiences in poker and I want to make sure you feel like you are getting a good one here. I do think we need to draw a line under this one though! Please continue to report any collusion concerns to Customer Care and ask to speak to somebody in the fraud department if necessary. We will be more than happy to speak on the phone with you if it is a detailed inquiry. Good luck at the tables tonight. Posted by Sky_Dan
Thanks Dan, I think these are sensible measures, especially the SNGs, as most SNGs played on sky are DYMs.
I have sympathy for couples and family members, who do play from the same IP address, I hope that being able to play multi-table tournaments is a sufficient compromise for them.
I have already posted on ANTC4s post to say that I am glad that this is now resolved.
I hope that hotflush67 realises that all we want is a level playing field when we play online poker. Indeed her original post was a complaint on this very matter. It might be seen as a bit hypocritical to complain that players are reporting suspicions concerning you, when you yourself, were reporting others that you were suspicious about.
In Response to Re: Anyone else feeling a little uneasy? : This is not true at all actually, i know that there are people on sky that live in the same household and play the exact same tourneys and do 100% end up on the same table and have to play against each other Posted by vinny67
Yes I agree with what your saying me and my gf which is hotflush67 have played in the same tournaments in the past then ended up on the same table, then it pops up with problems with the ip address cannot not be used on 2 accounts meaning mine and my gfs. Therfore logging us out of our accounts. As i stated though any cash tournaments me and my gf play in the future we won't enter the same 1.
Comments
Don't forget you gotta try and lop my head off still, catch me if you can :P lol
Since you used your boyfriends account to post one of your rants, and then deleted it, then I think that I had every right to feel uneasy.
Dan has certainly not told me straight as you so ungraciously put it.
I have tried to be gracious in your boyfriends post, I suggest you could maybe try to do the same.
I think we had every reason to raise an eyebrow.
I have sympathy for couples and family members, who do play from the same IP address, I hope that being able to play multi-table tournaments is a sufficient compromise for them.
I have already posted on ANTC4s post to say that I am glad that this is now resolved.
I hope that hotflush67 realises that all we want is a level playing field when we play online poker. Indeed her original post was a complaint on this very matter. It might be seen as a bit hypocritical to complain that players are reporting suspicions concerning you, when you yourself, were reporting others that you were suspicious about.