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Tikay Query

gerardirlgerardirl Member Posts: 1,299
edited May 2015 in Poker Chat
Tikay i had an issue which I raised with customer services and it was not resolved to my satisfaction. It was back in November. Is there any way I can contact u privately on this? Private message you perhaps?

Ger
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,667
    edited May 2015

    Hi Ger,

    You can contact me via Sky Community Personal Message, yes, but if Customer Services have already dealt with the matter, it is outside my remit to do anything. I'll gladly sent it to the appropriate Suits, of course, they may review the decision, but I can't assist beyond being a message carrier.     

    If the issue dates back to November, I imagine it may be difficult to review at this stage, too. 

      
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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Yes if you dont mind passing it on. I was gonna post the details on the forum as I feel it was a clear injustice but I will try the "correct route again" and see if its resolved properly this time. Sorry to drag you into this.

    Thanks
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,667
    edited May 2015
    In Response to Re: Tikay Query:
    Yes if you dont mind passing it on. I was gonna post the details on the forum as I feel it was a clear injustice but I will try the "correct route again" and see if its resolved properly this time. Sorry to drag you into this. Thanks
    Posted by gerardirl
    No problem.

    I will certainly pass it on, yes, beyond that, there's nothing I can do personally.
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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Wont let me send it for some reason I've only ever been able to reply to messages, its like im not filling out a required field...yet I am!

    Any chance you can message me and I will send on my issue then.

    Sorry


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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,667
    edited May 2015
    In Response to Re: Tikay Query:
    Wont let me send it for some reason I've only ever been able to reply to messages, its like im not filling out a required field...yet I am! Any chance you can message me and I will send on my issue then. Sorry
    Posted by gerardirl
    Are you trying to do it on an I-pad? For me, it does not work via "mobile", only Desktop.

    Anyway, I'll send you a one line PM, & you can reply on that.

    Please note I'm going offline now until around 1am, but I'll deal with it then. I'll send you the PM now though.

      
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,667
    edited May 2015


    One-line PM sent. Well, 2 lines, because I go on a bit.
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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Still wont send good lord!

    Will try it again later...highly frustrating. Ive waited six months but I think these six months strengthens my case which is why Im bringing it up again. I appreciate your passing on a message no more I can ask for.

    thanks
    Ger
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,667
    edited May 2015
    Are you cutting and pasting something into the PM?

    This sounds a bit odd, but when I try to C & P something into a PM, it will not "send" for some reason.
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  • Darkangel7Darkangel7 Member Posts: 2,585
    edited May 2015
    In Response to Re: Tikay Query:
    Still wont send good lord! Will try it again later...highly frustrating. Ive waited six months but I think these six months strengthens my case which is why Im bringing it up again. I appreciate your passing on a message no more I can ask for. thanks Ger
    Posted by gerardirl
    Ger are you on computer/lappy?? I had this trouble before have you cleared your cookies??
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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Thanks for the replies guys, yes I was copying and pasting....using a laptop.

    Will type up something later Tikay.....getting kids ready for school now.

    Thanks Dark also for the advice will try that although I do delete cookies regularly.

    Ger
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  • Sky_DanSky_Dan Member Posts: 589
    edited May 2015
    Feel free to holla at me if there's anything I can do...
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,667
    edited May 2015


    Ger,

    Still not had a PM from you, but see the Post above - ^^^^^ - by Sky_Dan.

    You cut out the useless middle man (me) if you contact him directly by community PM. I'd only pass it to him anyway, so you cut to the chase quicker that way. 

    Hope it gets sorted amicably.

           
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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Thanks will take a while to type it, hectic here with the kids....will send you a pm Dan tonight.

    Ger
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  • Sky_DanSky_Dan Member Posts: 589
    edited May 2015
    No probs, I'm doing a few things tonight so will pick it up if I can.
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  • SlipwaterSlipwater Member Posts: 3,659
    edited May 2015
    In Response to Re: Tikay Query:
    No probs, I'm doing a few things tonight so will pick it up if I can.
    Posted by Sky_Dan
    The dealer, right?

    Tell me it's the dealer.
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  • Sky_DanSky_Dan Member Posts: 589
    edited May 2015
    That my friend is a non-runner!
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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Good lord how does anyone use this pm thing. Im searching for Sky_dan and it says no results. Do I have to add you before I can message you?

    Ger
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  • Phantom66Phantom66 Member Posts: 5,542
    edited May 2015
    In Response to Re: Tikay Query:
    Good lord how does anyone use this pm thing. Im searching for Sky_dan and it says no results. Do I have to add you before I can message you? Ger
    Posted by gerardirl
    You should just be able to click on his name from the post above, then click on the send private message button. A blank message box should then appear for you to fill in and send.

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  • gerardirlgerardirl Member Posts: 1,299
    edited May 2015
    Silly me never thought of that, will message you tomorrow night Dan.

    thanks
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  • NoseyBonkNoseyBonk Member Posts: 6,185
    edited May 2015
    Or just click the 'Contact .......' button which is on every post (along with New Post, Reply, Report etc)
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