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tables not loading..

RLT16RLT16 Member Posts: 1,433
edited July 2015 in Poker Chat
sat down at 6 dyms, 2 filled up but failed to load, also trying to sit on a cash table and also not loading.

this happening for anyone else right now?
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  • unbpowerunbpower Member Posts: 553
    edited July 2015
    yes 2pm bouny hunter not loading ,so signed out from download version and loaded up on internet  version now wont let me load the 1pm game I was in and short stacked ffs ........sick of stuff like this on sky think it may be time to find a new site !!
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  • RLT16RLT16 Member Posts: 1,433
    edited July 2015
    this isnt a common occurence, and it happens just as regularly on all other poker platforms, just wanted to make sure it wasnt just me.
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  • unbpowerunbpower Member Posts: 553
    edited July 2015
    I`m probably just venting my frustration been blinded out the 1pm game now not good !!
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  • EmperorSexEmperorSex Member Posts: 71
    edited July 2015
    This is the first time posting on any poker forum. I'm only doing this because i am very angry.

    I registated for 2 tourneys. They wouldn't load. i want my money back.

    By they way i am a priority member and dedicated manager is BS. If use in-app chat they don't respond.

    I'm posting on the forum to expose this, unlike before i never had proof before this BS and it has happen to me on muitiple occusitions. I have email them before about this they would respond. If anyone went a look at my sharkscope graph and look. You would see i went on a downward spiral because i was multi-tabling and BOOM nothing would load and in most cases i could see the the action but the buttons would work.

    Unlike before i have a video. I even loaded other site to show that the problem couldn't have been from my end.
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  • EssexphilEssexphil Member Posts: 8,903
    edited July 2015
    This site is really not well today. Is quite rare on here, but quite tilting when playing on other sites at same time
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  • EssexphilEssexphil Member Posts: 8,903
    edited July 2015
    In Response to Re: tables not loading..:
    This is the first time posting on any poker forum. I'm only doing this because i am very angry. I registated for 2 tourneys. They wouldn't load. i want my money back. By they way i am a priority member and dedicated manager is BS. I'm posting on the forum to expose this, unlike before i never had proof before this BS and it has happen to me on muitiple occusitions.
    Posted by EmperorSex
    Spoken to Customer Service, they are aware of the problem...
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  • RLT16RLT16 Member Posts: 1,433
    edited July 2015
    may i just add, im not a fan of your customer service right now :)
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  • EssexphilEssexphil Member Posts: 8,903
    edited July 2015
    In Response to Re: tables not loading..:
    may i just add, im not a fan of your customer service right now :)
    Posted by RLT16
    I'm back in on 1-with dust left....
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  • EmperorSexEmperorSex Member Posts: 71
    edited July 2015
    I have been on other sites and this never happens there (to me anyway), but if you bring up to the clowns at customer services the clowns  would just deflict and make it seem like it is your own fault.

    I WANT MY MONEY BACK, NOW!!!!
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  • GaryQQQGaryQQQ Member Posts: 6,804
    edited July 2015
    Two tournaments that started at 2-20pm and 2-30pm wouldn't load for me.

    Eventually got them going at about 2-40pm after restarting my system and updating Adobe Air.
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  • RLT16RLT16 Member Posts: 1,433
    edited July 2015
    In Response to Re: tables not loading..:
    I have been on other sites and this never happens there, but if you bring up to the clowns at customer services the clowns  would just deflict and make it seem like it is your own fault. I WANT MY MONEY BACK, NOW!!!!
    Posted by EmperorSex
    nah they addmitted to me its their fault. this is a silly comment
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  • SkyKirstySkyKirsty Member Posts: 289
    edited July 2015
    Hello,

    Many apologies for the inconvience this has caused. I'll pass this onto the tech-team right away.

    If you do feel you are due a refund, please contact customer care with the time of the buy in, and to which event. They will be able to arrange the relevant reimbursement.

    Kind Regards,
    Kirsty

    (Sky Poker)
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  • EmperorSexEmperorSex Member Posts: 71
    edited July 2015
    But i haven't gotten a reply, nor a refund.
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  • RLT16RLT16 Member Posts: 1,433
    edited July 2015
    the bit that annoys me is they lie to your face and tell you everyone is effected and then you look in your hand history and you can quite clearly see that 3 players were there taking all your chips :)
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  • SkyKirstySkyKirsty Member Posts: 289
    edited July 2015
    In Response to Re: tables not loading..:
    But i have gotten a reply, nor a refund.
    Posted by EmperorSex
    Hi Emperor,

    Have you contacted the customer care team via live chat?

    Sky Kirsty
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  • EmperorSexEmperorSex Member Posts: 71
    edited July 2015
    In Response to Re: tables not loading..:
    In Response to Re: tables not loading.. : Hi Emperor, Have you contacted the customer care team via live chat? Sky Kirsty
    Posted by SkyKirsty

    Yes.
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  • RLT16RLT16 Member Posts: 1,433
    edited July 2015
    In Response to Re: tables not loading..:
    Hello, Many apologies for the inconvience this has caused. I'll pass this onto the tech-team right away. If you do feel you are due a refund, please contact customer care with the time of the buy in, and to which event. They will be able to arrange the relevant reimbursement. Kind Regards, Kirsty (Sky Poker)
    Posted by SkyKirsty

    hi kirsty, its ok i undestand this happens, however ive talked to your customer services twice already and theyve both declined to give me a refund, perhaps if i leave the details here you guys might have more luck.


    Tournament ID: 11184990
    time of buy in: 14:01

    Tournament ID: 11185031
    Time of buy in : 14:01
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  • SkyKirstySkyKirsty Member Posts: 289
    edited July 2015
    In Response to Re: tables not loading..:
    In Response to Re: tables not loading.. : Yes.
    Posted by EmperorSex
    So you did get a reponse?

    Was your issue resolved?

    Sky Kirsty
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  • SkyKirstySkyKirsty Member Posts: 289
    edited July 2015
    In Response to Re: tables not loading..:
    In Response to Re: tables not loading.. : hi kirsty, its ok i undestand this happens, however ive talked to your customer services twice already and theyve both declined to give me a refund, perhaps if i leave the details here you guys might have more luck. Tournament ID:   11184990 time of buy in: 14:01
    Posted by RLT16
    Hi RLT,

    I'll pass this onto the tech-team who will look into this ASAP for you.

    Thanks,
    Sky Kirsty
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  • RLT16RLT16 Member Posts: 1,433
    edited July 2015
    In Response to Re: tables not loading..:
    In Response to Re: tables not loading.. : Hi RLT, I'll pass this onto the tech-team who will look into this ASAP for you. Thanks, Sky Kirsty
    Posted by SkyKirsty
    thankyou very much :), have a good day
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