Rubbish downloadable software freezing then goes white

Rakebake

Hard to play HU hypers when the software just freezes and then goes white. Only had this problem today so not my computer or internet.
got sick of the software so had to do it in the browser and it worked fine luckyly I had 180 chips left and ended up winning.
I even wrote to both players Thanks for stealing chips and one person just said Thanks lol.

drakey30

I just had the same. Only started yesterday with the Poker Air downloading new software. Now crashes approximately every 5 minutes. Guess I won't be using the software again until this bug gets fixed.

Rakebake

yep, so fustrating....thank god I dont play 4 big sums of money. guess its a bug in yesterdays update.

mumsie

This hasnt happened to me and Ive been playing for a few hours this moaning.

I havent updated AIR either.

Satatwork

same problem - cmon sky - response please

oldgolf

Updated air this evening and having viewed the posts, wish I hadn't. Same problem, screen freezes bit I can still hear the game playing although I cannot action it. Then I get sky connection problem and have to close down and restart.

Not good enough sky.

Tikay10

Good morning.

I have made the Office aware of this thread, they will either respond directly, or I will let you know what they say, & try to keep you updated.

As far as I can tell from the player's side of the table, it is not widespread, very few (relative to total players on site) have complained, but that is no consolation to the few who have suffered.
 
I very much hope that if this problem sits at Sky Poker's end, it will be resolved tout de suite.   

Tikay10

Latest update, as at 0850 Sunday.

I sent a note to the suits, it seems they were already aware from some reports made via Customer Care.

The matter has now been escalated to the Tech Team to investigate, &, let us hope, resolved asap.

I'll keep you informed if & when I hear further.

Apologies to those inconvenienced.  

Tikay10

Latest update, 0920 Sunday.
 
The Tech Team have ownership of this problem now, & are investigating.

They asked the question - did you receive any "Error Messages", or just the blank screen? It would help if you could let us know, & I'll forward it to them.
 
Have to be honest, I'm not brimming with confidence that this matter will be resolved today, though it might. It's more likely, I would think, to be tomorrow, but fingers crossed it will be an easy one & get's sorted today.
 
Apologies to those affected.  

Tikay10

If anyone else suffers the same problem, please make it known on this thread, with as much info as possible, as to any Error Messages, & exactly what you do - or don't see - please.

I know this may sound a bit odd, but it may help the Tech guys. It is clear there is a problem, but it is "only" affecting a small number of players at the moment, which makes identifying the symptoms quite awkward as it is fine for most players.
 
The more info the better. 

Thanks.   

Nannypat66

It did happen to me last night after the Adobe Air update.
What happens is  you can hear the game going on and see the table
but you are unable to make any plays. Then after a few minutes a message comes up saying
 "Sky Poker connection problems" not sure of the xact wording sorry.
I closed site and reloaded but it did happen again.
What I did eventually was uninstalled Sky and Adobe Air and started again.
So far it has been okay fingers crossed.
Hope this helps and ty for information. I always assume its me when I get a problem lol
so its nice to know it might be technical.

Tikay10

Thanks Pat, have sent that upstairs.

Tikay10

Update at 3pm Sunday.

Hi guys,

The Tech Team have been on this case most of the day.
 
The source of the issue has been identified, but it is very unlikely to be resolved today.

In the interim, the Browser version continues to function normally, so that's a work around you can use for now.

Apologies for these headaches, & I hope that the Browser version will be useful until the Download issue , which is affecting some customers, is resolved.  

oldgolf

Hi Tikay,

Jusst seen the recent posts. so thanks for taking up this issue.

I had exactly the same last night as Pat aafter udating adobe air, not much fun when every few minutes the system froze and having to close and reload the site.

I will use the browser version tonight and hopefully the problem will be resolved shortly.

Regards,

Chris

Tikay10

In Response to Re: Rubbish downloadable software freezing then goes white:

Hi Tikay, Jusst seen the recent posts. so thanks for taking up this issue. I had exactly the same last night as Pat aafter udating adobe air, not much fun when every few minutes the system froze and having to close and reload the site. I will use the browser version tonight and hopefully the problem will be resolved shortly. Regards, Chris
Posted by oldgolf

Hi Chris,

Thanks for being understanding.

Please be assured it has been fuly escalated, & is being dealt with as a priority.

Weirdly, it does not affect the majority of players, but it deffo affects some.

Fingers crossed it will soon be resolved soonest.

Good luck at the tables tonight.  

Nannypat66

Thank you Tikay for making upstairs aware.   Im still having a few problems
but now I know it will be sorted soon.
Luckily I only play 1 table at a time maybe 2 so Im not as
badly affected as some other people so to them hope it sorts out soon.
Good luck everyone

MRBURNS4

Same problems here for me had it 5x now crash on me in last few hours goes white then crashes. If it helps did my adobe update earlier and had this problem ever since

Nannypat66

It definitely seems to have been since the Adobe update
for me. It is now happening about every 20mins ish so Ive now
tried to take my computer back to before the update to see if that works
lol. I do hope so Im bored not playing lol.
Good luck everyone
Nannypat66

Tikay10

^^^^

I believe it is connected with the latest Adobe Air Update, yes.

If you use the Browser version, it is unaffected.

Fingers crossed it will get sorted tomorrow.

dialbi4

Same me. Just start after software update.

I even reinstall windows and no solve.

On one pc crash is bit faster, on another(laptop) few minute later. 

Maybe sky should give all of us old version software(link). We uninstall new, install old and will be play how long tech. support no solve this.

NoseyBonk

One option for the download client (until it's fixed) could be to run System Restore and check if there's a restore point from just before you updated Adobe Air. Restore to that point and you should be okay (just don't update Air again afterwards).