Potential Deviations in Player Account Totals

PkDevil

It has come to my attention that the total in some players accounts may not be the same as the underlying system values it to be sometimes resulting in discrepancies between the amount we think we should have and the actual amount. I for example have had a couple of experiences recently where I have made profit in a session and ended up with less money in my account than that which I started with.

My advice would be to screenshot your account total at the beginning and end of each session in case you need to upload these to support. They will not listen to you unless you have a screenshot of the amount you began the session with.

So beware, especially if you are playing mid/high stakes games as I'd hate you to lose out undeservedly.

Please be aware that this is not criticism of the site but just a note to players to consider.

goldnballz

that's a pretty crazy accusation.....

I've been playing here years & never had any problem like this & never heard anyone even mention this before

MrWh1te

I get this all the time, it is simply the balance is slow to update.

I find on the client, go to 'my account', click a couple of pages and then come out and that often gives you the correct total.

Alternatively, what I do, is have skybet open and just refresh balance and this is always accurate

PkDevil

In Response to Re: Potential Deviations in Player Account Totals:

that's a pretty crazy accusation..... I've been playing here years & never had any problem like this & never heard anyone even mention this before
Posted by goldnballz

I'm not trying to demonise Sky Poker. I love playing on this site..but this is my experience.

PkDevil

In Response to Re: Potential Deviations in Player Account Totals:

I get this all the time, it is simply the balance is slow to update. I find on the client, go to 'my account', click a couple of pages and then come out and that often gives you the correct total. Alternatively, what I do, is have skybet open and just refresh balance and this is always accurate
Posted by MrWh1te

Yes, unfortunately it is not the temporary account lag I am talking about. I have had that as well and it is not an issue. The problem I have had is that my account has been a certain amount, then I play my session, and then my money is less than what I had in the first place despite making a profit. It didn't update or refresh. I took it to customer services and the amount they had for my account was different even though I have been keeping a session by session, day by day record.

It has happened twice in the past week and means that effectively nearly a quarter of my sessions that should have been profitable were instead losses. Now, perhaps the amount Sky had on my account is accurate (I don't think it was) but then at the very least the amount on their display and what it shows me is not the same. 

It's one thing at micro-stakes but I was about to move up to the next stake level and now I feel jittery about doing that as, if the problem were to continue, I could lose more money.

Needless to say, i'll be doing screen shots before and after each individual session now as well as one of the sessions results each session. I hope that will be enough to get the issue resolved otherwise i'll probably move to a different poker site if it keeps happening and I can't get the money back.

MattBates

If this was happening to a lot of players do you not think widespread concerns would of been raised by now?

Do you have auto top up on? Is it a case where you have left the table with more than the amount you sat with at the start but you had toppped up during the session?

Tikay10

In Response to Re: Potential Deviations in Player Account Totals:

If this was happening to a lot of players do you not think widespread concerns would of been raised by now? Do you have auto top up on? Is it a case where you have left the table with more than the amount you sat with at the start but you had toppped up during the session?
Posted by MattBates

Just a bit. Poker players end to be mistrustful, & if this ever happened we'd see threads galore. There has never once been a thread suggesting this prior to now.

Tikay10

In Response to Potential Deviations in Player Account Totals:

It has come to my attention that the total in some players accounts may not be the same as the underlying system values it to be sometimes resulting in discrepancies between the amount we think we should have and the actual amount. I for example have had a couple of experiences recently where I have made profit in a session and ended up with less money in my account than that which I started with. My advice would be to screenshot your account total at the beginning and end of each session in case you need to upload these to support. They will not listen to you unless you have a screenshot of the amount you began the session with. So beware, especially if you are playing mid/high stakes games as I'd hate you to lose out undeservedly. Please be aware that this is not criticism of the site but just a note to players to consider.
Posted by PkDevil

Hi PK,

I know your post is well-intended, & you are not trolling or wearing a tin hat, but in my experience, this is simply not possible.
 
We see every complaint imaginable on this Forum, some of them eye-wateringly trivial, but I've yet to see (or personally experience, & I've played a LOT of poker here) ) one single example of incorrect player balance. I cant even begin to imagine how it would be possible.
 
Also......taking a "before & after" screenshot of your balance to "prove" it to CC does not help the case at all - CC/Support don't NEED a screenshot (which, of course, could be photoshopped) all they have to do is log in & look at your Account. What they see is what it is, no more, no less.

Tikay10

My advice to those who may have been spooked by this thread;

Player balances in "real time" are invariably lagging behind & do not accurately reflect your real time balance.

All you need to do is wait until your session ends, & then log out, & immediately log back in again. When you log back in again, the balance shown will be correct.

If you wish to query your balance with CC, fine, no problem, but don't bother with "before & after" screenshots, as they don't need them - they can see everything about anyone's Account simply by logging in, & screenshots are not credible evidence. 

Any further questions from anyone (PK included) fire away, & I'll try & answer. There is clearly some sort of misunderstanding here.   

gerardirl

This seems odd. I watch my balance like a hawk and have played many games and no issues in this regard.

Can you isolate this to any particular game type, ie is it just during cash games?

Could it possibly be something to do with rake coming out of winnings on cash? Im puzzled to be honest.

Anyhow hope you solve the mystery and continue to enjoy playing on Sky.

Ger (what a lovely sunny day it is today!)

Tikay10

In Response to Re: Potential Deviations in Player Account Totals:

This seems odd. I watch my balance like a hawk and have played many games and no issues in this regard. Can you isolate this to any particular game type, ie is it just during cash games? Could it possibly be something to do with rake coming out of winnings on cash? Im puzzled to be honest. Anyhow hope you solve the mystery and continue to enjoy playing on Sky. Ger (what a lovely sunny day it is today!)
Posted by gerardirl

Agree entirely with that, Ger.

I've never seen a single complaint of this nature before.

Sample size makes it meaningless, but until recently, I think I played almost every night here for 4 years, & always checked my "before & after" balance meticulously, & it was never once incorrect.

There's some sort of misunderstanding going off here I suspect. Can you imagine the hoohah on the Forum if player balances were incorrect? Yikes, does not bear thinking about.  

Dollie

I keep a spreadsheet of all the games I play in real time. I am able to check that my spreadsheet balance agrees with my Sky account balance. I do this during play and always at the end of a session. On the odd occasion that it hasn't balanced it is because I have made an incorrect entry into my speadsheet (buy-in, winnings etc). I have always been able to reconcile the differences accurately. In 10 years of playing on Sky I have NEVER had any issues with the Sky account balance.

Enut

I keep a close eye on my balance and am quite used to it going down after every session.

Quite bizarrely my balance went up recently, I contacted Customer Care as I thought this was a glitch but was informed that this may be due to something called 'running good'. Needless to say it didn't last long and normal service has been resumed.

In all seriousness I'm pretty sure Sky Poker is as secure and legit as you can get and if there were anomalies I am pretty sure they would have been spotted by now.

Tikay10

In Response to Re: Potential Deviations in Player Account Totals:

I keep a spreadsheet of all the games I play in real time. I am able to check that my spreadsheet balance agrees with my Sky account balance. I do this during play and always at the end of a session. On the odd occasion that it hasn't balanced it is because I have made an incorrect entry into my speadsheet (buy-in, winnings etc). I have always been able to reconcile the differences accurately. In 10 years of playing on Sky I have NEVER had any issues with the Sky account balance.
Posted by Dollie

Same here Gordon.

I've played - literally - thousands of sessions here & my routine never changed - check the balance before & after. It's never been wrong once.

Like all online poker sites, Sky Poker has it's share of "high maintenance" Clients & haters, & they'd soon be on the case if there was an issue here.

Tikay10

In Response to Re: Potential Deviations in Player Account Totals:

I keep a close eye on my balance and am quite used to it going down after every session. Quite bizarrely my balance went up recently, I contacted Customer Care as I thought this was a glitch but was informed that this may be due to something called 'running good'. Needless to say it didn't last long and normal service has been resumed. In all seriousness I'm pretty sure Sky Poker is as secure an legit as you can get and if there were anomalies I am pretty sure they would have been spotted by now.
Posted by Enut

Ha, very good Tuney. How you doing, all OK?

Enut

In Response to Re: Potential Deviations in Player Account Totals:

In Response to Re: Potential Deviations in Player Account Totals : Ha, very good Tuney. How you doing, all OK?
Posted by Tikay10

I'm fine Tikay. Work and life getting in the way of poker at the moment but still playing a bit. Missing the PLO8 DYMs but playing one or two of the MTTs that seem to have replaced them. Doing averagely at them (which is good for me).

I hope you're OK after your recent 'blip' and maybe we'll clash heads on the tables again soon. Miss your forum updates too. Have the holdem DYM villains taken your bankroll yet?

Jac35

In Response to Re: Potential Deviations in Player Account Totals:

In Response to Re: Potential Deviations in Player Account Totals : I'm fine Tikay. Work and life getting in the way of poker at the moment but still playing a bit. Missing the PLO8 DYMs but playing one or two of the MTTs that seem to have replaced them. Doing averagely at them (which is good for me). I hope you're OK after your recent 'blip' and maybe we'll clash heads on the tables again soon. Miss your forum updates too. Have the holdem DYM villains taken your bankroll yet?
Posted by Enut

Hi Tuney

Hope you're well

PkDevil

In Response to Re: Potential Deviations in Player Account Totals:

If this was happening to a lot of players do you not think widespread concerns would of been raised by now? Do you have auto top up on? Is it a case where you have left the table with more than the amount you sat with at the start but you had toppped up during the session?
Posted by MattBates

I don't do cash games anymore. I do DYMs. I know the tendency is to go "the player is just stupid" but that's just unhelpful when they may genuinely be an issue.

PkDevil

In Response to Re: Potential Deviations in Player Account Totals:

My advice to those who may have been spooked by this thread; Player balances in "real time" are invariably lagging behind & do not accurately reflect your real time balance. All you need to do is wait until your session ends, & then log out, & immediately log back in again. When you log back in again, the balance shown will be correct. If you wish to query your balance with CC, fine, no problem, but don't bother with "before & after" screenshots, as they don't need them - they can see everything about anyone's Account simply by logging in, & screenshots are not credible evidence.  Any further questions from anyone (PK included) fire away, & I'll try & answer. There is clearly some sort of misunderstanding here.    
Posted by Tikay10

That's fine in principle TK but I refreshed, logged out, came back later. No change. It's happened twice. And whilst it is entirely possible that my own records are incorrect it's not as if I play a huge number of games that it would an easy mistake to make in working out totals (I try to focus on consistency instead of volume). Also, I contacted support and they asked for the screenshots that I prior suggested in this thread.

I'm not making it up. On more than one occasion I have started playing with an amount, won and ended up with less that no refresh nor log back in nor time fixed.

For the sake of keeping the peace I'm just going to flip the coin over and say it must have been me who made a mistake here....but I'm watching my account even closer than usual from this point forward.

Tikay10

In Response to Re: Potential Deviations in Player Account Totals:

In Response to Re: Potential Deviations in Player Account Totals : That's fine in principle TK but I refreshed, logged out, came back later. No change. It's happened twice. And whilst it is entirely possible that my own records are incorrect it's not as if I play a huge number of games that it would an easy mistake to make in working out totals (I try to focus on consistency instead of volume). Also, I contacted support and they asked for the screenshots that I prior suggested in this thread. I'm not making it up. On more than one occasion I have started playing with an amount, won and ended up with less that no refresh nor log back in nor time fixed. For the sake of keeping the peace I'm just going to flip the coin over and say it must have been me who made a mistake here....but I'm watching my account even closer than usual from this point forward.
Posted by PkDevil

I notice from Sharkscope that you seem to play a goodly number of DYM's every session.
 
Do you have a Sharkscope subscription? If so, it's a handy "double check" to check your DYM results after each session on Sharkscope.
 
DYM's are the LEAST likely to be wrong, or cause headaches with account balances, as the formula (double, minus Reg fee) is so simple.

When you encountered these errors, how were they corrected & what did Support give as the reason?

If I can help further (further?.....), just ask. 

Good luck.  

Tikay10

In Response to Re: Potential Deviations in Player Account Totals:

In Response to Re: Potential Deviations in Player Account Totals : I'm fine Tikay. Work and life getting in the way of poker at the moment but still playing a bit. Missing the PLO8 DYMs but playing one or two of the MTTs that seem to have replaced them. Doing averagely at them (which is good for me). I hope you're OK after your recent 'blip' and maybe we'll clash heads on the tables again soon. Miss your forum updates too. Have the holdem DYM villains taken your bankroll yet?
Posted by Enut

Ha, they wish.

I was not exactly going great at the NLH DYM's prior to my little problem, which was a month ago tomorrow, but since then I've not played a single game of poker.
 
Hopefully, I'll be able to resume quite soon.