In Response to Re: high roller sat : Haha brill love this! Seen a other guy have same problem of winning a seat then gets cancelled and no refund, just told to contact CC for it. This is a huge problem and seems like no one cares enough to fix it, instead people are getting ripped off left right and centre Posted by Nuggy962
2 horse race between you and Haysie for the most moronic comment.
You lead by a head but I'm sure Haysie and his ''solicitor'' will come flying back.
In Response to Re: high roller sat : Who is being ripped off? From what I can gather everyone has been refunded when the sat hasn't run Posted by Jac35
In Response to Re: high roller sat : 2 horse race between you and Haysie for the most moronic comment. You lead by a head but I'm sure Haysie and his ''solicitor'' will come flying back. Posted by hhyftrftdr
In Response to Re: high roller sat : Nice to see Tikay back to full fitness, and his p...taking best. Anyone who read his day two UKOPS blog will not need an explanation of why my solicitor has been instructed. He had the audacity to mention me in the same sentence that he made reference to the fact that nothing is guaranteed in poker. Unbelievable the amount of front that man has got. If I was having a dig I might have added, especially not high roller satellite seats. He will be in touch shortly. Posted by HAYSIE
In Response to Re: high roller sat : 2 horse race between you and Haysie for the most moronic comment. You lead by a head but I'm sure Haysie and his ''solicitor'' will come flying back. Posted by hhyftrftdr
In Response to Re: high roller sat : They are deflecting from issue as both know they can not defend it so trying derail. Is cute Posted by Nuggy962
Defend what? I think we all agree that if there is a minimum number of runners required, then this number should be stated in the lobby or the MTT description. I think most of them state it, obv a few have been overlooked. And sat refunds not being automatic isn't ideal but there is CC to help and you'll always get back whatever money is owed. Sky_James being off sick coupled with the start of UKOPs has not eased things there end I'm guessing.
When people start mentioning solicitors and ''getting ripped off left right and centre'', well it's pretty embarrassing no? I'm assuming you won't be playing on a site again that rips people off from all angles?
Edit...I see you've played a game already today on Sky, yet they ''rip people off''. Strange that you'd give them your business when there are so many alternatives.
Hi Haysie, James who would normally deal with this kind of thing is off ill and I have only just been made aware of the issue on Friday evening with the semi being cancelled. I would ask that you speak to customer care about an issue such as this in the future. Haysie I have refunded the satellite amount to your account. Posted by Sky_SamT
Despite repeated reference to customer care, their absolute silence is amazing.
I wish James all the best and hope he has a swift recovery.
In my early days of sales management, I took a two week holiday, and my team had a disaster in my absence. On my return my boss pointed out that the disaster may be comforting to me showing that I had been missed.
However, he made the point that, a really good manager takes steps to have measures in place to have the operation running as well when he is not there , as it does when he is there.
In Response to Re: high roller sat : Despite repeated reference to customer care, their absolute silence is amazing. I wish James all the best and hope he has a swift recovery. In my early days of sales management, I took a two week holiday, and my team had a disaster in my absence. On my return my boss pointed out that the disaster may be comforting to me showing that I had been missed. However, he made the point that, a really good manager takes steps to have measures in place to have the operation running as well when he is not there , as it does when he is there. Posted by HAYSIE
I hope Sky Sam/James get their solicitors involved for this not so subtle slight on their character and ability to work.
In Response to Re: high roller sat : Defend what? I think we all agree that if there is a minimum number of runners required, then this number should be stated in the lobby or the MTT description. I think most of them state it, obv a few have been overlooked. And sat refunds not being automatic isn't ideal but there is CC to help and you'll always get back whatever money is owed. Sky_James being off sick coupled with the start of UKOPs has not eased things there end I'm guessing. When people start mentioning solicitors and ''getting ripped off left right and centre'', well it's pretty embarrassing no? I'm assuming you won't be playing on a site again that rips people off from all angles? Edit...I see you've played a game already today on Sky, yet they ''rip people off''. Strange that you'd give them your business when there are so many alternatives. Posted by hhyftrftdr
Hard to get ripped off HU
Is, as most will agree, shocking that people are still not auto refunded regardless of way got into the feeder Sat. I have not been ripped off or inconvenienced by any of the sky issues.
I think played two sat's for the LV stuff and lost both early so effects ne little or none. What is frustrating as a long term player here, is the same things arise over and over and unless you are a forum reader or know about CC amd how they operate, players (customers) are winning seats worth £ and not being given mo ey back automatically unless kick up a fuss, which is fundamentally wrong.
My point is, Sky, like any forward thinking business, need to enpower its employees so they can deal with these issues without all the red tape. I have Zero clue how the poker and site software works, do not pretend too, but what i do know is that if want to avoid these 5 days every man and his dog chucking there thoughts and allergations into the public domain, then they have to be quicker and more robust at resolving customers issues that are ongoing. If i was a new player, won what i thought was a shot at getting to bext level of a dream trip, geared up and got the evening off parenting duties etc only to find cancelled for no obvious reason and not even given my £ back.... then to read the forum threads about how ways happens... feel ripped off and cheated.
If, however, I had a message pop up when i logged in appologising was cancelled and reasons for it and that had been given my winning £'s - pointing me to the lobby where says min numbers needed i would be more than ok with that. Disappointed and put off trying again maybe, but matter would be closed there.
As said before, if people at sky were empowered to make decisions they could of given all concerned in OP the prizepool money, a sorry and then stated min numbers for rest and boomio job done. 5 days of everyones life saved. I get sickness... but a business needs to operste still and a plan in place to cover for it. One man should not be so key that if off sick it all crumbles when not around for a few days.
In Response to Re: high roller sat : Defend what? I think we all agree that if there is a minimum number of runners required, then this number should be stated in the lobby or the MTT description. I think most of them state it, obv a few have been overlooked. And sat refunds not being automatic isn't ideal but there is CC to help and you'll always get back whatever money is owed. Sky_James being off sick coupled with the start of UKOPs has not eased things there end I'm guessing. When people start mentioning solicitors and ''getting ripped off left right and centre'', well it's pretty embarrassing no? I'm assuming you won't be playing on a site again that rips people off from all angles? Edit...I see you've played a game already today on Sky, yet they ''rip people off''. Strange that you'd give them your business when there are so many alternatives. Posted by hhyftrftdr
To be clear, whatever my thoughts about what has gone on, and the way Sky has dealt with everthing, I dont believe that anyone has purposely not been refunded.
However, whether the refund of the stake is enough, rather than the distribution of the prize pool including the guarantee ia another matter.
In Response to Re: high roller sat : Hard to get ripped off HU Is, as most will agree, shocking that people are still not auto refunded regardless of way got into the feeder Sat. I have not been ripped off or inconvenienced by any of the sky issues. I think played two sat's for the LV stuff and lost both early so effects ne little or none. What is frustrating as a long term player here, is the same things arise over and over and unless you are a forum reader or know about CC amd how they operate, players (customers) are winning seats worth £ and not being given mo ey back automatically unless kick up a fuss, which is fundamentally wrong. My point is, Sky, like any forward thinking business, need to enpower its employees so they can deal with these issues without all the red tape. I have Zero clue how the poker and site software works, do not pretend too, but what i do know is that if want to avoid these 5 days every man and his dog chucking there thoughts and allergations into the public domain, then they have to be quicker and more robust at resolving customers issues that are ongoing. If i was a new player, won what i thought was a shot at getting to bext level of a dream trip, geared up and got the evening off parenting duties etc only to find cancelled for no obvious reason and not even given my £ back.... then to read the forum threads about how ways happens... feel ripped off and cheated. If, however, I had a message pop up when i logged in appologising was cancelled and reasons for it and that had been given my winning £'s - pointing me to the lobby where says min numbers needed i would be more than ok with that. Disappointed and put off trying again maybe, but matter would be closed there. As said before, if people at sky were empowered to make decisions they could of given all concerned in OP the prizepool money, a sorry and then stated min numbers for rest and boomio job done. 5 days of everyones life saved. I get sickness... but a business needs to operste still and a plan in place to cover for it. One man should not be so key that if off sick it all crumbles when not around for a few days. Posted by Nuggy962
In Response to Re: high roller sat : I hope Sky Sam/James get their solicitors involved for this not so subtle slight on their character and ability to work. Posted by hhyftrftdr
In Response to Re: high roller sat : I rest my case. Posted by hhyftrftdr
Is it your solicitor saying that or just you? Obviously it would carry more weight if it was your solicitor. Just out of interest what case did you have?
In Response to Re: high roller sat : Is it your solicitor saying that or just you? Obviously it would carry more weight if it was your solicitor. Just out of interest what case did you have? Posted by HAYSIE
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