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Software Issues

stuart376stuart376 Member Posts: 13
edited May 2017 in Poker Chat
Is anyone else having problems with tables lagging when using the download client?

it seems to be pretty constant now. 

I've tried playing the browser and although it doesn't lag it take an age for the tables to load. By the time it opens the other person has already been playing for 2 minutes. 

Does anyone have any ideas on how to stop the lagging?

I'm playing on a desktop using a wired connection
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  • HENDRIK62HENDRIK62 Member Posts: 3,232
    edited April 2017
    In Response to Software Issues:
    Is anyone else having problems with tables lagging when using the download client? it seems to be pretty constant now.  I've tried playing the browser and although it doesn't lag it take an age for the tables to load. By the time it opens the other person has already been playing for 2 minutes.  Does anyone have any ideas on how to stop the lagging? I'm playing on a desktop using a wired connection
    Posted by stuart376

    I have had it all week and last night I couldn't get downlod to work at all after 9pm, then even on browser it was awful, I eventually gave up (prob. saved a few quid ;-))

    I posted last night in feedback area.
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  • ommomm Member Posts: 444
    edited April 2017
    Yes, I've found it to be lagging quite a lot this week, makes it quite exciting having the delay for the river card and then seeing the chips heading your way as it catches up with itself. Although the reverse seems even more painful. 
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  • stuart376stuart376 Member Posts: 13
    edited April 2017
    Same again today.

    Not sure if this is something at my end or SKYs end.

    Anybody have any ideas on what would cause this?

    Its driving me mad!!
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  • bencbenc Member Posts: 1,061
    edited April 2017
    Yep had the same issues, clearly a problem with the software at the moment and very frustrating to be told by live chat its a problem at my end when it clearly isnt.
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  • HENDRIK62HENDRIK62 Member Posts: 3,232
    edited April 2017
    was ok last night albeit I didn't play a lot, poor again tonight lobbies very laggy
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  • MISTY4MEMISTY4ME Member Posts: 6,355
    edited April 2017
    In Response to Re: Software Issues:
    Yep had the same issues, clearly a problem with the software at the moment and very frustrating to be told by live chat its a problem at my end when it clearly isnt.
    Posted by benc
    I play thru Chrome on the browser and I'm having same problem. If I'm playing 2 tables and play one of the All-in sats..... just not worth having the table up to watch coz it affects the other 2 so much. 

    Spoils the fun of the All-in sat........SIGH 

    I don't know how the Big Multi table players cope.... it would do my head in.
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  • ajmiltonajmilton Member Posts: 1,458
    edited April 2017
    I play on the DC, I haven't had any probs with lag this week, 
    or any other week week recently,
    I play using Virgin internet thingy. All seems ok.

    Advice from a non technical bloke ...
    make sure all your security thingy's are up to date 

    Regards Alan (on the road to profit fingers crossed)
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  • Goody_AceGoody_Ace Member Posts: 206
    edited April 2017
    I play on chrome and everytime I enter a tourny that has already started I get lag.
    I enter the table and it says 'sitting out' and more often than not I have 1 anti missing from my stack.

    Even worse when you see your auto-folded cards are good cards you would have played or won the hand with. :(
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  • maybenevermaybenever Member Posts: 51
    edited April 2017
    I play through chrome and it's not too bad when i have 2 tables open. But, if a 3rd opens all the tables freeze making it impossible to play. It's very frustrating.
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  • safc71safc71 Member Posts: 1,542
    edited April 2017
    In Response to Re: Software Issues:
    I play through chrome and it's not too bad when i have 2 tables open. But, if a 3rd opens all the tables freeze making it impossible to play. It's very frustrating.
    Posted by maybenever
    Having the same issue maybenever don't normally play more than two tables but with it been f.o.s.p night thought i would give it a go, had trouble straight away freezing and for some reason i had trouble trying to control my mouse as soon as i manage to click one table off everything is fine, very strange. Think in the future i will stick to 2 tables at any one time.
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  • maybenevermaybenever Member Posts: 51
    edited April 2017
    In Response to Re: Software Issues:
    In Response to Re: Software Issues : Having the same issue maybenever don't normally play more than two tables but with it been f.o.s.p night thought i would give it a go, had trouble straight away freezing and for some reason i had trouble trying to control my mouse as soon as i manage to click one table off everything is fine, very strange. Think in the future i will stick to 2 tables at any one time.
    Posted by safc71
    I tried playing through the download and it was worse. It kept freezing with only 2 tables open. Looks like 2 tables at a time for me also. 
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited April 2017
    Hi All,

    I haven't ignored this thread I have been looking at the issues that have been reported with our tech team. There seem to be two contrasting flows here but both reporting the same issue of lag on both the Download Client and when playing on Chrome. To help with a diagnosis are you able to answer the following questions?

    When did you first notice the issue?
    Does the issue occur everytime you play or can you have some sessions where there are none?
    Does the issue happen straight away or does it introduce itself midway through a game/ session?

    Your help on this would be much appreciated.

    Sam
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  • Jac35Jac35 Member Posts: 6,492
    edited April 2017
    I play on DC 
    All fine up to 5 tables and then immediately it begins to lag. This started about 2 weeks ago
    Find a player and My tables have not worked for about the same time
    After 2/3 hours of playing I will always get disconnected. Bit frustrating when it was when I got heads up the other night (yeah final table brags)

    I don't mean to be rude but is there really much point in us telling you these things?
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  • COFFEENCRMCOFFEENCRM Member Posts: 70
    edited April 2017
    Having problems again today.

    Playing on Firefox on browser. Laptop wireless connection.
    Table loads, get to play one or two hands then it freezes mid round. For example, the £5.50 £150 guaranteed BH running now, I was mid hand, I RR and kept clicking bet button but it just freezes .... then after 5 mins table suddenly shows me as away.
    Then the table goes blue as though re-loading (for about 5 mins), then it runs as normal again.

    This has happened approx 4 times in last 24 hours. Not moaning, hoping this info helps for trouble shooting.

    Mich
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 172,247
    edited April 2017
    In Response to Re: Software Issues:
    Having problems again today. Playing on Firefox on browser. Laptop wireless connection. Table loads, get to play one or two hands then it freezes mid round. For example, the £5.50 £150 guaranteed BH running now, I was mid hand, I RR and kept clicking bet button but it just freezes .... then after 5 mins table suddenly shows me as away. Then the table goes blue as though re-loading (for about 5 mins), then it runs as normal again. This has happened approx 4 times in last 24 hours. Not moaning, hoping this info helps for trouble shooting. Mich
    Posted by COFFEENCRM
    Completely off topic, but just wanted to say Hi to a lovely lady and a special mate.

    xx
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  • Sky_SamTSky_SamT Member, Administrator, Moderator Posts: 984
    edited April 2017
    In Response to Re: Software Issues:
    I play on DC  All fine up to 5 tables and then immediately it begins to lag. This started about 2 weeks ago Find a player and My tables have not worked for about the same time After 2/3 hours of playing I will always get disconnected. Bit frustrating when it was when I got heads up the other night (yeah final table brags) I don't mean to be rude but is there really much point in us telling you these things?
    Posted by Jac35
    Yes there is a point as it helps me put more meat on the bones when speaking to the tech team. I am the first to acknowledge that there are issues and the first to bang the drum to the people who matter within SB&G. Unfortunately for many months I have been fighting a battle that I am not winning but I do now have a light at the end of the tunnel. 
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  • maybenevermaybenever Member Posts: 51
    edited April 2017
    In Response to Re: Software Issues:
    Hi All, I haven't ignored this thread I have been looking at the issues that have been reported with our tech team. There seem to be two contrasting flows here but both reporting the same issue of lag on both the Download Client and when playing on Chrome. To help with a diagnosis are you able to answer the following questions? When did you first notice the issue? Does the issue occur everytime you play or can you have some sessions where there are none? Does the issue happen straight away or does it introduce itself midway through a game/ session? Your help on this would be much appreciated. Sam
    Posted by Sky_SamT
    The issue i'm having started happening a few weeks ago. Everything is fine with just two tables open. Once a third table opens then all tables freeze making it impossible to play any of the tables. If i close out of one table then immediately the other two tables become playable again. I hope this info helps.
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  • Jac35Jac35 Member Posts: 6,492
    edited April 2017
    In Response to Re: Software Issues:
    In Response to Re: Software Issues : Yes there is a point as it helps me put more meat on the bones when speaking to the tech team. I am the first to acknowledge that there are issues and the first to bang the drum to the people who matter within SB&G. Unfortunately for many months I have been fighting a battle that I am not winning but I do now have a light at the end of the tunnel. 
    Posted by Sky_SamT
    Tech team been off sick?
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  • stuart376stuart376 Member Posts: 13
    edited April 2017
    In Response to Re: Software Issues:
    Hi All, I haven't ignored this thread I have been looking at the issues that have been reported with our tech team. There seem to be two contrasting flows here but both reporting the same issue of lag on both the Download Client and when playing on Chrome. To help with a diagnosis are you able to answer the following questions? When did you first notice the issue? Does the issue occur everytime you play or can you have some sessions where there are none? Does the issue happen straight away or does it introduce itself midway through a game/ session? Your help on this would be much appreciated. Sam
    Posted by Sky_SamT
    Hi Sam

    I first noticed the issue at the start of this month. Never had a problem previous to this. 

    Its happened on every session i have played this month, not always straight away. Sometimes it will start lagging after a few games. 

    Thanks


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  • COFFEENCRMCOFFEENCRM Member Posts: 70
    edited April 2017
    In Response to Re: Software Issues:
    In Response to Re: Software Issues : Completely off topic, but just wanted to say Hi to a lovely lady and a special mate. xx
    Posted by Tikay10
    Hello my lovely, it's been a long time.  How have you been?

    I don't frequent social media anymore so completely off the radar with goings on for many many months. Was at a casino abroad recently and bumped into an old 'next door' member (MattyMoon...Mathew Lawrence I believe).

    Sending biggest virtual hugs xxx
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