As previous people have said, in my experience, the issue is not always prevalent at the start of a session. Sometimes it won't happen at all (just finished a session playing up to 10 tables and was fine).
However, seems to occur for me when the client (I play on download) has been running for a while. When the freezing/lagging occurs, I tend to have close the client completely, disconnect and reconnect to the internet and restart the client. This sometimes solves it but not always, and can be very detrimental when playing quite a few tables!
As previous people have said, in my experience, the issue is not always prevalent at the start of a session. Sometimes it won't happen at all (just finished a session playing up to 10 tables and was fine). However, seems to occur for me when the client (I play on download) has been running for a while. When the freezing/lagging occurs, I tend to have close the client completely, disconnect and reconnect to the internet and restart the client. This sometimes solves it but not always, and can be very detrimental when playing quite a few tables! Hope this helps you diagnose the problem. Posted by YouMad
I've been experiencing the exact same thing as YouMad (although I tend to only play a maximum of 6 tables at any time).
I'm pretty new to the site and have only been playing on Sky since the start of the month but it has been like this from the word go for me (I use the downloaded client with windows 10). Has this table lagging problem always been an issue or is it a more recent development? If it's a new thing I can at least have a greater sense of hope that a fix may be in the pipeline!
In Response to Re: Software Issues : The issue i'm having started happening a few weeks ago. Everything is fine with just two tables open. Once a third table opens then all tables freeze making it impossible to play any of the tables. If i close out of one table then immediately the other two tables become playable again. I hope this info helps. Posted by maybenever
+1 this is what is happening to me also on chrome for about two weeks . But i also seem to have trouble controlling my mouse when i have three tables open which is a bit strange and everything is ok again when back down to two except a bit lag here and there . Gl sam hope you get it sorted.
I tried playing in internet explorer and could play 4 tables at a time with no problems. When I play in chrome I can only play 2 tables. Once 3rd table opens then all tables freeze.
I tried playing in internet explorer and could play 4 tables at a time with no problems. When I play in chrome I can only play 2 tables. Once 3rd table opens then all tables freeze. Posted by maybenever
Thanks for the tip Maybenever i have been avoiding playing more than two tables until monday when i had three on the go for the first time in two weeks and it happened again so next time i'am playing more than two i think i will try internet explorer. Cheers
I had nothing better to do this evening and it's been a while since I did anything useful on Sky Poker so I have done a quick investigation into this and discovered the following:
Using a fairly old PC running a CPU from 2009 (AMD Athlon II X3 435) the following Sky Poker clients utilise the CPU% shown depending on the number of tables opened.
Client
1 Table
2 Tables
3 Tables
4 Tables
5 Tables
Firefox
29
33
31
34
36
IE 64 bit
15
25
29
37
55
Chrome
21
40
52
96
96
Download Client
15
18
26
28
30
This shows that Chome basically dies after 3 tables and is by far the worst browser to use. Firefox or the Download Client appear to be the best.
For Sky_Sam's benefit here are CPU / memory / IO graphs showing me opening each window in turn for each of the clients.
You can clearly see Chrome going nuts every 15 seconds or so.
i play on chrome all the time laptop over 3 years old (need a new 1) i dont play on d/load and have had 4 or more tables sometimes on the go working no problem, i also have numerous other sites open aswell. fb sky bet etc
only thing that happens to me mostly is when moved to a new table, i dont get to see my 1st hand dealt. usually take a stab in the dark if cheap enough and then cards appear once flop has been dealt.
Any updates on this post? I'm getting the same, playig one table it's fine but when I play two tables it starts to freeze. It started a couple of weeks ago, I use Google Chrome and never had this problem before.
Machka thank you for carrying this out much appreciated.
Our investigations into this continue but what we would urge customers to do is play via the Download Client. Whilst we don't believe the issue is exclusive to Chrome, we can see from our testing and the above from Machka that it seems to be the most affected browser.
nevertheless, it isn't really a browser problem. to me, the problem is the huge amount of processing that one table now requires.
my best guess is that one table runs several scripts and/or is linked to several marketing machines, far more than a table did last year or ever before. the download client does all of this quite normally, and always has done. the problem is that the number of add-ons has increased to a point where normally good processor is soon overwhelmed.
i am one of the many who is waiting for a resolution. in the meantime, i fear doing anything other than playing just one table. i daren't open a second table. i daren't even open email or facebook whilst playing.
if my guess is anywhere near the cause of the problem, the solution is to stop the marketing and cross-sales information gathering for sky bingo etc.
Following Machka's post I tried 10 tables via Chrome and it ran perfectly, CPU util probably peaking at around 25%. Mine is an i7 2.4 Ghz Quad which is about 5+ years old (6Gb RAM). Not like the results he was seeing :-/
Work PC struggles a bit more with CPU util with only two tables. That's a Pentium E5800 3.2Ghz and I have only 3Gb RAM (and a lot of applications running currently). They run okay though - high CPU util doesn't always mean 'slow PC'.
It's an odd one. Following Machka's post I tried 10 tables via Chrome and it ran perfectly, CPU util probably peaking at around 25%. Mine is an i7 2.4 Ghz Quad which is about 5+ years old (6Gb RAM). Not like the results he was seeing :-/ Work PC struggles a bit more with CPU util with only two tables. That's a Pentium E5800 3.2Ghz and I have only 3Gb RAM (and a lot of applications running currently). They run okay though - high CPU util doesn't always mean 'slow PC'. Posted by NoseyBonk
I'm guessing your i7 is a desktop so maybe a i7-4700HQ @ 2.40GHz or something similar, if so then that will be triple the speed (at least) as my X3 435. I would still expect that to be performing ok and if mine tops out at 96% then yours maxing out at 25% isn't far off what I would expect. Out of interest you could run Process Explorer and watch the processes. I expect you to see them all chugging along nicely and then once every 15 second or so all the processes stop except one that will be using all the processor utilisation. That's when the lock-ups occur.
Comments
I tried playing in internet explorer and could play 4 tables at a time with no problems. When I play in chrome I can only play 2 tables. Once 3rd table opens then all tables freeze.
Using a fairly old PC running a CPU from 2009 (AMD Athlon II X3 435) the following Sky Poker clients utilise the CPU% shown depending on the number of tables opened.
This shows that Chome basically dies after 3 tables and is by far the worst browser to use. Firefox or the Download Client appear to be the best.
For Sky_Sam's benefit here are CPU / memory / IO graphs showing me opening each window in turn for each of the clients.
You can clearly see Chrome going nuts every 15 seconds or so.
hi sam,
as we know it is Firefox too.
nevertheless, it isn't really a browser problem. to me, the problem is the huge amount of processing that one table now requires.
my best guess is that one table runs several scripts and/or is linked to several marketing machines, far more than a table did last year or ever before. the download client does all of this quite normally, and always has done. the problem is that the number of add-ons has increased to a point where normally good processor is soon overwhelmed.
i am one of the many who is waiting for a resolution. in the meantime, i fear doing anything other than playing just one table. i daren't open a second table. i daren't even open email or facebook whilst playing.
if my guess is anywhere near the cause of the problem, the solution is to stop the marketing and cross-sales information gathering for sky bingo etc.
hope this helps.
..and hello to machka.
I'm guessing your i7 is a desktop so maybe a i7-4700HQ @ 2.40GHz or something similar, if so then that will be triple the speed (at least) as my X3 435. I would still expect that to be performing ok and if mine tops out at 96% then yours maxing out at 25% isn't far off what I would expect. Out of interest you could run Process Explorer and watch the processes. I expect you to see them all chugging along nicely and then once every 15 second or so all the processes stop except one that will be using all the processor utilisation. That's when the lock-ups occur.