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Can't views points for specific dates

ThoichThoich Member Posts: 75
in Community Help & Advice
I'm having trouble searching by date for my poker points. If I log in on the download and go to my account, it doesn't let me select any dates. If I try through the browser I can select dates but I get the error message INFO_NOT_AVAIL. Any idea how this can be fixed?

Thanks
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 171,007
    edited February 2018
    Good morning @Thoich

    Yes, you are correct, this problem is affecting everyone at the moment, & has existed for nearly a week now, so apologies are in order.

    The Tech guys are on the case, & working to resolve the matter.

    I will send a note up to the Office right away to see what progress is being made in identifying & resolving this annoying glitch.

    We already have a containment thread on the matter, can I ask you to post & monitor that thread going forward, as I'll post further Updates on there later this morning.

    The thread is here;

    https://community.skypoker.com/discussion/173006/unable-to-check-points-properly-in-my-account-page#latest

    I'm going to close this thread now, but please don't hesitate to post further on the thread I have linked. It really helps in resolving these things if all the feedback can be collated in a single thread.

    I will Update that other thread later this morning, as soon as I get a status report from the Higher Ups.

    Thank you, & again, apologies.
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