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SPT Vegas - An update
Sky_SamT
Member, Administrator, Moderator Posts: 984
in Poker Chat
We wanted to provide an update regarding SPT Vegas amid the current global situation.
The Vegas trip is one of the highlights of the year on Sky Poker and we are committed to doing everything possible to ensure that we will still have an SPT Vegas this year.
The first thing to say is that this year’s trip will not happen in June. It is almost impossible to think that the situation will have evolved significantly enough to allow the trip to go ahead as originally planned. Secondly, I want to add that at present we do not have a concrete plan. As you can imagine it is not feasible to have one as yet. We will however be exploring all possibilities of hosting SPT Vegas later in the year, possibly in September or October. Where possible it will be exactly as advertised for June, with 7 nights in the Palazzo, a private tournament in the Venetian poker room and all of the additional entertainment.
We are currently running a series of promotions and satellites to qualify players for SPT Vegas. We have had discussions around whether these should be cancelled/ postponed but have decided to proceed with them to affirm our intention to have a 2020 SPT Vegas. We appreciate winners of the package will have a lot of questions around what it means to them and we will be in direct communication with them around our plans and how they impact them.
Sky Poker always strives to treat our customers fairly and we will continue to do so. We will give all package winners substantial notice about our plans, to give them time to plan for the trip that they have won. In the worst case scenario that SPT Vegas is cancelled nobody will lose out in any form. Appropriate compensation will be awarded to package winners. Of course we are absolutely committed to going ahead with this but there are more important things going on right now than a poker tournament.
Some of you may have questions about this or indeed about anything else that is going on right now, if you do please leave them below and we will commit to answering them where we are able to do so.
The Vegas trip is one of the highlights of the year on Sky Poker and we are committed to doing everything possible to ensure that we will still have an SPT Vegas this year.
The first thing to say is that this year’s trip will not happen in June. It is almost impossible to think that the situation will have evolved significantly enough to allow the trip to go ahead as originally planned. Secondly, I want to add that at present we do not have a concrete plan. As you can imagine it is not feasible to have one as yet. We will however be exploring all possibilities of hosting SPT Vegas later in the year, possibly in September or October. Where possible it will be exactly as advertised for June, with 7 nights in the Palazzo, a private tournament in the Venetian poker room and all of the additional entertainment.
We are currently running a series of promotions and satellites to qualify players for SPT Vegas. We have had discussions around whether these should be cancelled/ postponed but have decided to proceed with them to affirm our intention to have a 2020 SPT Vegas. We appreciate winners of the package will have a lot of questions around what it means to them and we will be in direct communication with them around our plans and how they impact them.
Sky Poker always strives to treat our customers fairly and we will continue to do so. We will give all package winners substantial notice about our plans, to give them time to plan for the trip that they have won. In the worst case scenario that SPT Vegas is cancelled nobody will lose out in any form. Appropriate compensation will be awarded to package winners. Of course we are absolutely committed to going ahead with this but there are more important things going on right now than a poker tournament.
Some of you may have questions about this or indeed about anything else that is going on right now, if you do please leave them below and we will commit to answering them where we are able to do so.
Comments
If it goes ahead later in the year, as hoped, the existing T & C's would remain in force, so I imagine that would mean the Package would be forfeited. I'll check with the Office & get back to you, but I suspect that's the case.
If you think you may not be able to make the hopefully re-arranged date, probably best not to try & win a package, though bear in mind all the Vegas Promos tend to have prize money that goes down a long way, so it can still be worth doing them.
( ps yes I am that chip ACM you continue to get free withdrawals from when we play)🤪
Thanks for the reply @Tikay10 . I appreciate that it's impossible for Sky to come up with an entirely satisfactory solution to this problem, but I suspect we may see satellite and promo numbers down if the dates are unknown and people can't get a refund/transfer their package if they discover that they can't make the new dates.
I don't want to sound like I'm moaning. Sky take much better care of their customers than any other site.
Have some more of my chips next time...you normally do🤪
Tbf you also said I have some things that I can't get out of in early October ...😉
Again tbf, I fully understand your optimism and yes Sky’s approach to customer care is second to none, flexible and as Transparent as they can be , I’m sure
We are absolutely committed to an SPT Vegas and have already incurred costs that we are unsure if we can recover. Of course we don't want to be in a situation where we have 36 Vegas packages all paid for, an event later in the year and only a few customers turning up. But we will be absolutely practical and strive to do right by the customer.
We wanted to provide an update regarding our plans for SPT Vegas. Given the current climate we are no closer to knowing when the SPT Vegas will take place. What we do know is that we are absolutely committed to having one, be it this year or even next year if that is the most practical solution.
Today would have been the beginning of our second wave of promotions and satellites. We have taken the decision to pause these until things begin to become a bit clearer. We have our first 12 winners and we will be in regular contact with these winners regarding the plans we are making. What we will absolutely aim to do is give people enough notice and treat everybody fairly.
If there are any questions please ask, and I hope you all remain safe.
Sam
Given what Jenny Harries(DCMO) said yesterday re: when normal life might be possible....
Can I make a further suggestion re: SPT’ s in general
With the postponement of Brighton and a level on uncertainty around the future of SPTs, can I propose you either offer
A) an online Brighton for all those people who are carrying forward a seat, with an open buyin for others at £220 or
B)invite anyone holding seats to convert it(them) into UKOPs buyins in the current series
C) any other option you deem more appropriate
D) cash out players with monies into their account, which I’m sure the ‘ moneysuits’ wouldn’t want to happen
I have one seat carrying forward and would hope to use it somehow
Thoughts?
Thanks @Sky_SamT for the update on VEGAS ....... one of the best things about your post is the fact it could be next year ....... I wonder if that means that SKYPOKER will still be carrying on as far ahead as Next Year
I'm leaving this thread to Sky Sam, as it's above my pay-grade so to speak, but with regard to this;
"invite anyone holding seats to convert it(them) into UKOPs buyins in the current series"
Yes, that's no problem, I've discussed this with James this morning & he's approved it.
It's not automatic though, you need to request the swap.
(I only wish the suppliers I’ve paid deposits for events that have been cancelled were as quick in answering my email requests for refunds.....)
"the April final is back in the tournament tab and the sats are sure to follow"....
bless...care in the community etc..Daveena should look after her little boy ( @MISTY4ME ) a bit more..
Happy Birthday DONKEY!!
The former 26th April Vegas Final was up again briefly...... but it was obv. a mistake.
...... hope no one puts 2 Shovels in front of you..... and tells you to take your PICK