Mr Thicky Mcthick asks stupid question.

somniatis

This week has been nippy. On Monday I couldn't see the rewards freeroll when I logged on about 7:20pm, I waited but nope not there. Tuesday I logged on and found the tournament had already started and I was down to 250 chips. Yesterday I noticed that the rewards freeroll was now starting at 6:30? A heads up would have be nice?

Today I was greeted with the screenshot shown below. Nothing on my PC has changed that I'm aware of so, what's is going on? Am I just too thick to be playing poker?

Never seen this message ever. Any ideas? Oh and btw my notifications are switched off cos I don't want to be spammed maybe that's a problem?

Please help Mr Thicky McThick, he's not very bright and needs as much help as soon as possible.

Allan23

I've had the exact same message pop up all afternoon even if i click Don't ask me again

gpc70

yeah got the same today btw tk put a thread up about fr starting time changing

mumsie

I got this too, I just clicked frantically at the options and It seemed to sort itself out.

The 7:30 freeroll is now the 6:30 freeroll, the freeroll that was previously the 6:30 freeroll just vanished without any notice, explanation or compensation.

I still refer to the new 6:30 freeroll as the 7:30 freeroll due to me being in denial.

Essexphil

mumsie said:

I got this too, I just clicked frantically at the options and It seemed to sort itself out.

The 7:30 freeroll is now the 6:30 freeroll, the freeroll that was previously the 6:30 freeroll just vanished without any notice, explanation or compensation.

I still refer to the new 6:30 freeroll as the 7:30 freeroll due to me being in denial.

Completely agree with this.

Sky Poker has consistently equalled or exceeded all other poker sites in its customer care. Consequently, I judge it by higher standards than, say, Stars. Until now.

Sky's reaction to traffic doubling is to remove 1 of the 2 major freerolls-the £5,000 weekly freerolls have effectively halved in value, while the £2,100 weekly for the original 6:30 freeroll has been removed. And continues to run Vegas sats, regardless of the fact that it has no firm date or guarantees for players who may be unable to meet the (currently unknown) future date. While every other site has pulled theirs.

Sky Poker has always had good people at the helm. Left with the distinct impression that those people are no longer the decision-makers.

Any news on when the treasure chests will arrive?

somniatis

Thanks for help and explanation. I was beginning to think Sky Poker had contracted Covid and was trying to socially isolate its self from its regular players.

I never bother support he seems very busy most of the time. I find the forums(other players & tikay) do better job, well, they solve most of my "thicker" problems.

Cheers.

Tikay10

somniatis said:

This week has been nippy. On Monday I couldn't see the rewards freeroll when I logged on about 7:20pm, I waited but nope not there. Tuesday I logged on and found the tournament had already started and I was down to 250 chips. Yesterday I noticed that the rewards freeroll was now starting at 6:30? A heads up would have be nice?

@somniatis


Hi bud,

I did put a thread up about the revised freeroll times.

HERE

Essexphil

You certainly tried, Tony. But only a minority of players read the forum.

Compare/contrast with the effort from the site itself.

Tikay10

Essexphil said:

You certainly tried, Tony. But only a minority of players read the forum.

Compare/contrast with the effort from the site itself.

Well hopefully a few more will now.

somniatis

Hi Tikay,
I don't think hoping a majority of players will start reading forum notifications is going to work. Something more obvious is required.

What about the "Enable flash" pop up bug?

Tikay10

somniatis said:

Hi Tikay,
I don't think hoping a majority of players will start reading forum notifications is going to work. Something more obvious is required.

What about the "Enable flash" pop up bug?

Hi @somniatis

It was not "a bug", it was done by design. I don't know WHY it was done, but it was certainly intended. I know because once I saw it (I got it too) I asked them about it.

If I had have known in advance about it, I most certainly would have stuck it on the Forum, as stuff like that makes folks uncomfortable if they don't know about it. Not sure why they never told me, either they forgot, or that was also by design. I'll chat with them about it in the morning.

Apologies for any discombobulation it may have caused.

MISTY4ME

Perhaps you could get your hands on the 'Pop-Up' Magic Button @Tikay10, to announce the change to the REWARDS freeroll time ........ or to say "Read the Forum now"

Tikay10

MISTY4ME said:

Perhaps you could get your hands on the 'Pop-Up' Magic Button @Tikay10, to announce the change to the REWARDS freeroll time ........ or to say "Read the Forum now"

@MISTY4ME

Ha, if only.

They don't let me anywhere near stuff like that. Probably just as well, too.

Sky_ChrisB

Hey folks,

Long story short, we’ve listened to you and removed the Flash prompt.

To try offer an explanation, when you load the Sky Poker website, we set things up to push updates to you, so you receive real-time info about tables and tournaments. We rely on Flash to do that, but if Flash isn’t available, the website regularly phones home to check for new info.

In light of recent events, we’ve seen unprecedented traffic to the site, and things were getting pretty hot. Many browsers have stopped supporting Flash, and this means a lot of your browsers are regularly polling for new information, which was slowing things down. We wanted to get as many of you to receive push updates as possible to reduce the load.

Unfortunately, Chrome doesn’t remember this preference when quitting your browser, and if you clicked “don’t ask again” and cleared cookies? Well, we asked again. Not great.

So we removed the prompt again this morning. Sorry for the inconvenience; we’ll keep coming up with ways to improve the experience!

mumsie

Thanks for the feed back.

Tikay10

Sky_ChrisB said:

Hey folks,

Long story short, we’ve listened to you and removed the Flash prompt.

To try offer an explanation, when you load the Sky Poker website, we set things up to push updates to you, so you receive real-time info about tables and tournaments. We rely on Flash to do that, but if Flash isn’t available, the website regularly phones home to check for new info.

In light of recent events, we’ve seen unprecedented traffic to the site, and things were getting pretty hot. Many browsers have stopped supporting Flash, and this means a lot of your browsers are regularly polling for new information, which was slowing things down. We wanted to get as many of you to receive push updates as possible to reduce the load.

Unfortunately, Chrome doesn’t remember this preference when quitting your browser, and if you clicked “don’t ask again” and cleared cookies? Well, we asked again. Not great.

So we removed the prompt again this morning. Sorry for the inconvenience; we’ll keep coming up with ways to improve the experience!

Yup, that's precisely what I assumed it was.

mumsie

Tikay10 said:

Sky_ChrisB said:

Hey folks,

Long story short, we’ve listened to you and removed the Flash prompt.

To try offer an explanation, when you load the Sky Poker website, we set things up to push updates to you, so you receive real-time info about tables and tournaments. We rely on Flash to do that, but if Flash isn’t available, the website regularly phones home to check for new info.

In light of recent events, we’ve seen unprecedented traffic to the site, and things were getting pretty hot. Many browsers have stopped supporting Flash, and this means a lot of your browsers are regularly polling for new information, which was slowing things down. We wanted to get as many of you to receive push updates as possible to reduce the load.

Unfortunately, Chrome doesn’t remember this preference when quitting your browser, and if you clicked “don’t ask again” and cleared cookies? Well, we asked again. Not great.

So we removed the prompt again this morning. Sorry for the inconvenience; we’ll keep coming up with ways to improve the experience!

Yup, that's precisely what I assumed it was.

Thats what you said using different words Tony.

SidV79

Hi @Sky_ChrisB I use Chrome (which will cease to support Flash at the end of the year) and after an update last year my settings had been changed, i.e, the default setting for Flash used to be 'Allow' but was changed to 'Ask'. That meant every time I logged on to Sky I had to click on the 'locked' icon in the toolbar, then click 'allow' to run Flash, then the 'reload' button in the dropdown bar. This is easy enough if you know about it and takes only a few seconds but if you do not know will cause lag and invariably your tables will not open straightaway.

mumsie

Cheers @SidV79

Sky_ChrisB

SidV79 said:

Hi @Sky_ChrisB I use Chrome (which will cease to support Flash at the end of the year) and after an update last year my settings had been changed, i.e, the default setting for Flash used to be 'Allow' but was changed to 'Ask'. That meant every time I logged on to Sky I had to click on the 'locked' icon in the toolbar, then click 'allow' to run Flash, then the 'reload' button in the dropdown bar. This is easy enough if you know about it and takes only a few seconds but if you do not know will cause lag and invariably your tables will not open straightaway.

Thanks for pointing this out - this is what our dialog was there for, to prompt Chrome users to enable that setting. You’ll notice that this setting reverts itself if you quit the browser, which is why our prompt kept coming back.

We know Flash is well on its way out and we’re doing our best to come up with an improvement to this — bear with us!

somniatis

I use Firefox.... Thanks for the confirmation that is was a "bug" or it was "buggy" because it didn't work as expected.... I also found it a wee bit alarming too since this could have been a hacker or some malware.

@ Tikay, with respect, unless you've been coding since the days of the good old Amiga and coded in assembler language too. I'd prefer it if you didn't tell me "it's not a bug" every time that report what in my experience I consider to be a "bug".

If it has unintended behaviour or consequences it's a good old fashioned bug! That's not to say anyone's a bad coder or it was a serious bug it's just one of those things that will happen when you code. Hence , Microsoft always roll out their new bug-ware and have the customers beta test it for free and I always wait a year or two until it's been fully "beta tested" by those gullible customers.

Solved though and that's the main thing. Thanks for the input Chris.