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5 players and me didn't get paid at mat shutdown
Sauvage
Member Posts: 2
in Poker Chat
Asgard
Ozz74
Wubb
BigC97
Bingo31131
All are owed money from game cut short and sky only paying out entry fee. But we were down to 6 player out of 13 in 15 min timed game. So only paying out the £3.30 entry fee, (if they get paid) totalling £18.80 out of the £39 we put into the game. That's theft. Yes Sky, I accuse you of theft. I'm only short by less than 50p but some had way more than me.
If you are on a table with one of the names above, please let them know. It was the 3.15 am 15 min timed game which only lasted 10.03 mins.
Ozz74
Wubb
BigC97
Bingo31131
All are owed money from game cut short and sky only paying out entry fee. But we were down to 6 player out of 13 in 15 min timed game. So only paying out the £3.30 entry fee, (if they get paid) totalling £18.80 out of the £39 we put into the game. That's theft. Yes Sky, I accuse you of theft. I'm only short by less than 50p but some had way more than me.
If you are on a table with one of the names above, please let them know. It was the 3.15 am 15 min timed game which only lasted 10.03 mins.
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Their Customer services are probably the best in the world.
And breathe.
Payouts were made on an ICM basis, but these had to be adjusted manually, which was subsequently sorted, probably in the last hour or so when the guys started work. So the entire prize pool was paid out.
This may or may not have changed the amount you were originally paid, probably best to check your account.
If you are not happy with this, I would suggest you contact CC.
Please be assured that 100% of the prize pool was paid out.
Dealing with mostly upset and angry clients day in day out.
Accused of all sorts of scullduggery , when in reality they are just normal folk trying their best to help , and put food on the table for their kin.
I think I have had to ring them once, maybe twice .. in all the years I have played on sky poker, they have been polite and helpful,
One quick call made to Interpol and @Tikay10 will be picked up in Cuba spending your 0.34 on women, women and song ( he doesn't drink wine..)
Once the site closed for the scheduled maintenance at around 0330 - which was advised on this Forum yesterday - nobody could access it, not even the Poker Team.
The site came back online at around 0730, the Poker Staff started work around 9am. The first job they did was to sort the manual adjustments which were necessary.
No ruffled feathers, no theft, all just routine.
Not a good job at all and seemingly getting worse.
+1 for the politeness
Cammy
That is not my influence btw and it's credit to his mother.
Cammy
Have enough issues with one I am no longer with.
Cammy
You'll see the same thing happen with satellites that don't finish until after late registration for the relevant tournament finishes.
I see from posts above that this case has been resolved, but just FYI in case it applies in the future.
Many of the admin functions on Sky Poker are managed centrally - Customer Care, Accounts, Compliance, Legal, production & publication of Leaderboards, Asset Design, Social Media & so many more. These are all done centrally, by teams who do these things right across all SB&G Products.
As to front line poker team, the guys who actually manage the Poker Product, how many do you think there are? Clue - if we used the fingers of one hand to count them, there would be a few digits spare.
So no, they cant & don't work 24/7, & when things go pear-shaped out of hours sometimes things have wait until the next morning to get sorted.
And for those who use the Forum, if complaints arise out of hours, I'm almost always on hand between 0700 & 0100 to acknowledge the problem & pass it up to the proper Suits. (Except when I'm train-spotting at Kings Cross & the like, obv).
All in all, it works very well I'd say. When a mop-up is required after things have gone wrong at night, it's always sorted out by noon the next morning & I doubt many other sites can claim that.
The mantra across SB&G is "we obsess about our customers". And they genuinely do.
Talking of losing things....
I was in Vegas one year & someone gave me $2,000 (in two x $1,000 chips) to give to someone else I was due to see at The Venetian that day. I got in a taxi at the Rio, went to The Venetian, saw the bloke, but when I reached into my pocket to give him the 2 x $1,000 chips there was only one. The other must have fell out of my pocket in the now long-departed taxi.
What a gross spot, & of course I had no option other than to pay the "missing" $1,000 myself.
Meh.