CANT PLAY POKER

karlluke

Last night I play a £22 pound bounty hunter. It took a £110 token. I had no pop up asking me what I wanted to use, I just assumed it would take the cash. I spoke to cs they said last night it would be back today it’s not.
However, I can’t play any smaller tournaments now as it would just take the token. Any advice?
I have gone back in and out of the account.
HELP

Tikay10

@karlluke

Hi Tina,

First up, can you please check your e-Mails please. (the e-Mail addy associated with your Sky Poker Account). When you have done so, get back to me.

All those who had "left over" SPT Tickets were issued with Tokens, and advised via e-Mail how they needed to be used afaik. I'm assuming this included you, as you had an unused £220 SPT Ticket, so you should have received 2 x £110 Tokens, of which you have now just one left.

Whilst you are doing that, I'll speak to the Office & see what can be done.

Thanks.

karlluke

Thanks tony I did get that email. Of course I didn’t read all the way to the end. The main question now is it never gave me the option to use cash or token and still doesn’t. So I can’t play anymore poker till I use the tokens. I have had no pop up come up when registrating. Thanks

coo1-um

Registering via computer usually asks if you wish to use the token.

Registering via mobile automatically uses tokens whatever the value or buy in. Is this something that can be looked at.

Tikay10

karlluke said:

Thanks tony I did get that email. Of course I didn’t read all the way to the end. The main question now is it never gave me the option to use cash or token and still doesn’t. So I can’t play anymore poker till I use the tokens. I have had no pop up come up when registrating. Thanks

@karlluke

No worries Tina, I'm on the case.

I'll get back to you soonest. (Hopefully in the next hour or so).

I was not aware of the quirk mentioned by @coo1-um so maybe that's not helped. Were you on a Mobile device?

Tikay10

@karlluke

Hi again Tina.

Firstly, relax, you have NOT lost anything & we are sorted.

Unforch, the only way round it is slightly awkward, but it's not a problem.

At the moment, you should have 2 x £110 tokens, but now you only have one. You played a £22 MTT, so you now have £198 of credit (£220 minus £22).

What I need you to do is send me the MTT's you wish to play, as and when you want to play each one, ideally with a bit of notice, & then I'll get you Registered. And we'll do that until all your credits are used. I can get you Registered in seconds once I get your request.

You can EITHER use the Forum, this thread for example, or send me Personal Messages. (I've sent you a PM to help get us started).

I'm on the site most of the day every day, minus a few hours mid-afternoon, so it won't be a problem.

We cool?

karlluke

Ok thanks I will see what I want to take lay and get back to you. Thanks for you help

Tikay10

@karlluke

Excellent. You can send them across one or two at a time if you wish, you don't have to do it all in one go.

karlluke

Hi tony could you put me in for the 6pm £22 bounty hunter tonight and the 7.30 £33 bounty hunter thanks. Also i have not used the direct message for a long time and dont know how to get them up. Please advise. many thanks

MattBates

@Tikay10

Tikay10

Thanks @MattBates

Tikay10

@karlluke


That's now done, you are entered for the £22 BH @ 6pm tonight & the £33 entry BH @ 7.30pm tonight.

You've now used £77 (£22 + £22 + £33) of the £110 that "disappeared", so you now have £33 left. (Excluding the £110 token you never used).

Tikay10

@karlluke

Personal Message service. Top right of this page, right under where it shows your alias, there is a little envelope, that's the PM service. I sent you one a few days ago so there will be a little red blob with "1" on it. I'm happy either way, on this Forum thread or via PM, I don't mind.

Good luck tonight.

Tikay10

^^^^ Ignore that, I've now got your PM & replied.

karlluke

Thank you

karlluke

Hi tony can u put me in the 6pm bounty hunter to night please

Tikay10

karlluke said:

Hi tony can u put me in the 6pm bounty hunter to night please

@karlluke


That's done Tina, good luck.

By my reckoning you've used £99 of the £110 & so that now leaves you with £11 credit from that original £110. Agree?

Swog

This is fantastic customer service @Tikay10 well done to you and Sky 👍

karlluke

Totally agree thanks

karlluke

Hi tony could you put me in the £11 bounty hunter at 19.40pm tonight please

Tikay10

karlluke said:

Hi tony could you put me in the £11 bounty hunter at 19.40pm tonight please

@karlluke


That's done Tina.

By my reckoning, you are square now, that's the £110 all used up.