Payment Warning.

HAYSIE

Payment warning: Shoppers may have their credit and debit cards declined from Monday




The new changes coming into force will see cards declined if someone can't prove their identity. Retailers will be making additional checks before people can purchase items or take money from their cards.

The changes will impact everyone who banks or makes purchases online as they will be subject to extra security checks in a bid to make transactions safer.

Card provider Mastercard estimates one in every four payments will require the extra check.

"'If the retailer isn't ready for the new process, there could be times when your card might be declined."

The changes are coming in under new Financial Conduct Authority (FCA) fraud-prevention rules, known as 'Strong Customer Authentication (SCA). The idea behind the move is to create a new layer of security to protect shoppers and their money, but some banks have already warned their customers that card payments could be declined as some retailers may not be ready by March 14.



https://www.msn.com/en-gb/money/other/payment-warning-shoppers-may-have-their-credit-and-debit-cards-declined-from-monday/ar-AAUY7G0?ocid=msedgntp

VespaPX

I did try and warn you

HAYSIE

Online shoppers could have their cards declined when they try to make purchases as one in four retailers aren't ready for new security checks that come in today



Online shoppers will now have to verify a purchase and confirm their identity by entering a passcode they received via text message or by answering an automated phone call under the new rules.

https://www.dailymail.co.uk/news/article-10609547/Online-shoppers-cards-declined-try-make-purchases.html

Cammykaze

Spoke to someone in customer service about this in the hospitality industry. Mentioned this and she had no Idea about it. Maybe some companies haven't been advised or maybe she didn't wanna comment.

Essexphil

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

HAYSIE

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Essexphil

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

HAYSIE

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

I was referring to them employing additional security to make it more difficult for us to get robbed, and for criminals to profit.

HAYSIE

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

The following are extracts from my banks explanation to me.

This transaction was declined due to the industry changes relating to PSD2 Strong Customer Authentication regulation have come into effect, meaning additional payment checks are required.

PSD2 SCA is a new regulation that all banks and merchants must adhere to, that is designed to better protect against fraud, keeping customers safe and secure when making online payments.

UK banks are applying different strategies for phasing in PSD2 SCA rules, however all banks must be compliant with the regulation by 14th March 2022. This means that other banks may have different value thresholds or are only applying checks to certain customer segments. Therefore, a transaction for a smaller amount with the same retailer may authorise without additional checks rather than being declined.

Essexphil

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

I was referring to them employing additional security to make it more difficult for us to get robbed, and for criminals to profit.

No. If a criminal steals my data and uses their bank card details (technically it is not yours-so they can take it easier) to steal the money I have entrusted them to keep, that is their problem. Not mine. (In the absence of gross negligence on my part).

Where do these scams originate? Mostly, from people that have been authorised to take money by the banks. They could try vetting them properly.

Banks are expecting us to do more work to protect them. Not us.

HAYSIE

Essexphil said:

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

I was referring to them employing additional security to make it more difficult for us to get robbed, and for criminals to profit.

No. If a criminal steals my data and uses their bank card details (technically it is not yours-so they can take it easier) to steal the money I have entrusted them to keep, that is their problem. Not mine. (In the absence of gross negligence on my part).

Where do these scams originate? Mostly, from people that have been authorised to take money by the banks. They could try vetting them properly.

Banks are expecting us to do more work to protect them. Not us.

I didnt mind the bank merely texting me a security code before approving my transaction.
I didnt feel that it was any inconvenience.
If it helps to reduce fraud I am in favour of it.

HAYSIE

Essexphil said:

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

I was referring to them employing additional security to make it more difficult for us to get robbed, and for criminals to profit.

No. If a criminal steals my data and uses their bank card details (technically it is not yours-so they can take it easier) to steal the money I have entrusted them to keep, that is their problem. Not mine. (In the absence of gross negligence on my part).

Where do these scams originate? Mostly, from people that have been authorised to take money by the banks. They could try vetting them properly.

Banks are expecting us to do more work to protect them. Not us.

Internet fraud has increased out of all proportion.
I believe I read the other day that we have over 7,000 cases per day.
If the banks stood by and did nothing we would soon criticise them.
We surely cant be critical of them attempting to address the problem.

Essexphil

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

I was referring to them employing additional security to make it more difficult for us to get robbed, and for criminals to profit.

No. If a criminal steals my data and uses their bank card details (technically it is not yours-so they can take it easier) to steal the money I have entrusted them to keep, that is their problem. Not mine. (In the absence of gross negligence on my part).

Where do these scams originate? Mostly, from people that have been authorised to take money by the banks. They could try vetting them properly.

Banks are expecting us to do more work to protect them. Not us.

Internet fraud has increased out of all proportion.
I believe I read the other day that we have over 7,000 cases per day.
If the banks stood by and did nothing we would soon criticise them.
We surely cant be critical of them attempting to address the problem.

I can.

7,000 cases per day? Out of how many millions of transactions?

When was the last story about a business being refused banking services due to persistent fraud?

Fraudsters are way ahead on this. The only difference is they steal your phone as well as your cards. And, increasingly, take steps to ensure you do not report things stolen, via either threats or kidnapping.

People who do this for a living know how to get round things. So-to give an example that has been around for years, every Supermarket has 2 different "floor limits"-1 for checkouts, and a lower 1 for the cigarette counter. And every fraudster knows what those limits are. At every store. Or why robbing via an ATM works best at 23:58 and 00:02. While the banks do nothing.

HAYSIE

Essexphil said:

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

HAYSIE said:

Essexphil said:

I bet this is all part of the deal the banks have with Amazon.

The checks tend to be carried out whenever you try and buy somewhere new.

So-your Amazon buy will very rarely get checked. Try and use someone new? Checks the majority of the time.

So-this is a massive boost for established sector leaders. And a kick in the teeth for start-ups.

Why is it I have no say in what checks are carried out in relation to my money? Because, contrary to the way the Banks act, it is mine. Not theirs.

I have had some experience of this over the weekend.
My card was declined by a company that wasnt ready.
I also dealt with someone that was.
All that changed was the bank texted me a 6 figure security code, and the transaction immediately went through.
This was a transaction of £300.
£150 went through without a request for a security code.
So it just seems to affect higher value transaction.
I guess its just to protect us in instances of your card getting nicked.
And the banks in cases where people report their card being stolen after doing their b0ll0cks punting all afternoon.
So we cant complain really can we?

Actually, yes, we can.

I lend my money to my bank for free. They then lend it out on credit cards to other people for 20%+ per annum.

They make massive profits. While cutting their costs massively-branches being replaced by call centre workers. Total lack of loyalty to their staff.

I was referring to them employing additional security to make it more difficult for us to get robbed, and for criminals to profit.

No. If a criminal steals my data and uses their bank card details (technically it is not yours-so they can take it easier) to steal the money I have entrusted them to keep, that is their problem. Not mine. (In the absence of gross negligence on my part).

Where do these scams originate? Mostly, from people that have been authorised to take money by the banks. They could try vetting them properly.

Banks are expecting us to do more work to protect them. Not us.

Internet fraud has increased out of all proportion.
I believe I read the other day that we have over 7,000 cases per day.
If the banks stood by and did nothing we would soon criticise them.
We surely cant be critical of them attempting to address the problem.

I can.

7,000 cases per day? Out of how many millions of transactions?

When was the last story about a business being refused banking services due to persistent fraud?

Fraudsters are way ahead on this. The only difference is they steal your phone as well as your cards. And, increasingly, take steps to ensure you do not report things stolen, via either threats or kidnapping.

People who do this for a living know how to get round things. So-to give an example that has been around for years, every Supermarket has 2 different "floor limits"-1 for checkouts, and a lower 1 for the cigarette counter. And every fraudster knows what those limits are. At every store. Or why robbing via an ATM works best at 23:58 and 00:02. While the banks do nothing.

You surely cant be criticising them for doing nothing, and again when they do something?

rabdeniro

I've had a double security check for the last couple of years if I use my RBS debit card online, I put my password in then they text me a security code and I put that in, if I don't put the code in it rejects the payment.

HAYSIE

rabdeniro said:

I've had a double security check for the last couple of years if I use my RBS debit card online, I put my password in then they text me a security code and I put that in, if I don't put the code in it rejects the payment.

Makes sense.

HAYSIE

rabdeniro said:

I've had a double security check for the last couple of years if I use my RBS debit card online, I put my password in then they text me a security code and I put that in, if I don't put the code in it rejects the payment.

Well that is really what the banks are now doing.
Except that they send a security code, rather than use your password,
You should get hold of them and tell them you invented the idea.
You might get a few quid out of them.
Although, dont hold your breath.

Tikay10

This is embarrassing, but I'm inclined to side with @HAYSIE rather than @Essexphil in this debate.

Think I need to take a few day's rest, this is most worrying. I'm genuinely embarrassed.

HAYSIE

Tikay10 said:

This is embarrassing, but I'm inclined to side with @HAYSIE rather than @Essexphil in this debate.

Think I need to take a few day's rest, this is most worrying. I'm genuinely embarrassed.

I wont let you forget this.

HAYSIE

Tikay10 said:

This is embarrassing, but I'm inclined to side with @HAYSIE rather than @Essexphil in this debate.

Think I need to take a few day's rest, this is most worrying. I'm genuinely embarrassed.

It may come as a complete surprise to you, but I have had numerous arguments with various banks over the years.
So I could never describe myself as a fan of any of the banks, or the way they generally treat people.
However I am in favour of any measures they put in place to reduce fraud.

Tikay10

Yeah, I'm really shocked...