Who on this Forum would you recommend Currys to Tony?
You can now escalate your case with Currys PC World
Ref RES10796772
Do you want to escalate your case with Currys PC World?
Hi anthony,
If you're not satisfied with how your complaint is going so far, you can now escalate your case with Currys PC World to the next level. If you have an ongoing conversation with Currys PC World, we recommend you don't escalate your case yet, but continue communicating with them at the current level and take no action from this email. Escalate my case Alternatively, if you are finished with your case with Currys PC World leave feedback by clicking 'Leave feedback'. Leave feedback View your case so far.
Many thanks,
The Resolver team
How can we help you? Finished with your case? Leave feedback here.
"Police have said that the fire was allegedly set by a customer."
Where were you on the afternoon of the 10th, Mr Hayes?
I was glad I had contacted Resolver, when I actually got a response from you. This was the first response I had received from Currys. This was on 27th March. The next email I received from you was a week later, in which you said you were awaiting a response from your teams. You pretty much repeated this in your email of 10th April. This was just about two weeks subsequent to your first response. Three weeks have now gone by, and as I have not heard from you, I can only assume you are still waiting for your teams. How many teams do you have? How long do they usually take to resolve a simple problem?
My experience has proved to me that Currys are incompetent in a number of areas. Your customer services are not fit for purpose. My contacts with them have run into double figures, both via your webchat, and by phone. I have enclosed some extracts from the webchats below. You will note that on one occasion one of your staff just disappeared, another one appeared, and I was forced to start again. They are just really bad. Your customer services dont even have an email address. A number of them referred me to the wrong place regarding the trade in discount.
The Samsung cashback promotion was not run competently. The estimate of my cashback claim was initially £300. This didnt happen.
As far as I am concerned this problem is a simple one to resolve. Had I just purchased the television, I was entitled to the trade in discount. I am now in that position.
Although I would have preferred to be the owner of a new television, and soundbar, and in line for a £300 cashback.
Shubha: Thanks Anthony, for verification, please help me with your full address along with post code, contact number and email address. You: 0 Shubha: Thanks, the contact number is different. Please help me with the correct one. You: 01792 Shubha: Perfect! That matches, thankyou so much Anthony. Allow me a moment to fetch this for you. Shubha: Thanks for waiting. Shubha: As I can check, the TV and sound bar you purchased, doesn't have the promotion available. You: When I went on your website to buy the tv, you directed me to one of two soundbars that qualified for the offer. I chose one of them. It was the more expensive one, and you said that it qualified. You: you are checking how? Shubha: I have checked our website and there's no where mentioned for this TV and soundbar that they are eligible. You: is that because the offer has finished? You: Every communication I have had with Currys recently has been disappointing Shubha: MIght be possible, as I can check there's no offer found regarding the same on both the items. You: You are stating that it didnt qualify, when the offer finished at the end of Feb, and it is no longer on your website, so how can you check? You: when I was buying the tv, there were 5 offers with a link You: I clicked on the link, which directed me to a choice of two soundbars You: i bought one of them Shubha: We are very sorry for this inconvenience, however either the promotion ended or the items were not eligible. You: I bought the tv and soundbar when the promotion was running You: you are of no assistance, is someone else available? Shubha: I am sorry to hear that! Shubha: However I hope you understand the system limitations. You: being sorry is of no help whatsoever You: i dont really care about your system limitations You: why would I. Shubha: I am extremely sorry for this inconvenience caused to you. I understand your situation, if I relate it to my self I would be upset too. You: So what do you intend doing? You: ? You: are you still there? Anjali: Hi welcome to Currys. My name is Anjali, how may I help you? You: You are jokong? You: joking You: you still there? Anjali: Yes, I am checking your order details. Anjali: Please allow me a moment to check this for you. You: ok Anjali: Thank you for waiting. Anjali: I have sent an email to the upper team, who deal with these kind of issues and take appropriate action. Within 24 hours, they will contact you with the update. You: contact me how? You: ? You: are you still there? You: are you still there? Anjali: Yes, I here, Anjali: They will connect with you via email. You: can you hang on for 1 minute? You: This is the story Anjali: Yes please. You: I found the tv I wanted to buy on your website. You: you provided a link ton 5 offers. which included a £300 cashback from Samsung.£350 if you bought a tv and soundbar on the same day. You provided a link to 2 soundbars, I chose the more expensive one. I bought b the tv, and the soundbar. Sent the claim off to Samsung who are now saying that the soundbar you provided a link to didnt qualify. I could have bought a similar one for the same price that did qualify. You: i have the list of 9 qualifying soundbars, so it seems that the one I bought is just about the only soundbar that didnt qualify. this is despite the fact that you provided the link. You: I would prefer it if someone could phone me? Anjali: Yes, I acknowledged your concern and regarding this only, I haver raised the issue to the higher team, they will get in touch with you with you wither via email or over phone. You: ok thanks Anjali: Thank you for showing your kind understanding and support with me. Anjali: May I offer any additional assistance for you today? You: no thats fine thanks. You: there is just one other thing You: currys are supposed to send me an email regards the Apple+ tv offer within 14 days of the order, but you havent Anjali: Please allow me a moment to check this for you. You: thanks Anjali: I have checked checked your order details and I have added this request as well on the higher team mail, so that they can check and get back to you with the resolution. You: ok thanks Anjali: I appreciate your patience throughout the chat. Have a cheerful rest of the day!!! Anjali: Should you have any questions in the future, please feel free to chat with us again! Thank you for visiting Currys.co.UK.
Ashwani: Hey there. Welcome to Currys. I hope you are doing well. My name is Ashwani. How may I assist you today? You: I have 2 problems left, one has been sorted out You: you are the 7th person I have spoken to You: i placed an order on 23rg Feb, dtails above You: 23rd feb details above You: you havent sent me the email to activate apple tv offer You: 6 other people have escalated my complain, yet I have not had a response You: I was also unable to activate the trade in offer on my old TV because you said I was unable to take this offer up in conjuction with the soundbar offer. I have since returned the soundbar, I would therefore like you to return the £50 to me. You: you still there? Ashwani: Sorry, I was going through your order details. You: ok Ashwani: I've checked we've already raised to our dedicated team to look into these offers. You'll received an update soon via email. You: 6 other people have said that, more than 2 weeks ago. You: When I first got in contact, it was regarding the Samsung cashback promotion. You: I have resolved this myself You: I have not previously brought up the tv trade in. You: So nobody can be aware of that You: How long does it take to send an email? You: Why havent you sent it already? Ashwani: As I can see we've already raised to the team, our team is working on it. You'll received an update within 2-3 days. You: I was told that 2 weeks ago? You: Why cant you send me an email now? Ashwani: We can't send this offer to customers. For this we've missing offer team, we've already raised to them. You: I am completely wasting my time, yet again. You: I dont really see the point of you being there You: you can see that I purchased the TV, yet you cant send an email You: what about the trade in? Ashwani: For trade in offer, please contact our dedicated trade in team on : currysonlinetradein@dixonscarphone.com. The team will get back to you as soon as possible.
On Friday, 22 March 2024 at 15:38:54 GMT, Tony Hayes wrote:
"Police have said that the fire was allegedly set by a customer."
Where were you on the afternoon of the 10th, Mr Hayes?
No comment.
Dear Anthony,
Case number: 02344534
Thank you for your email dated 18th April 2024.
I am sorry to read that the TV50 discount code did not apply at the point of purchase. I have refunded you £50.00 from your order, this will be with you in the next 3-5 days. I apologise for the service provided and frustration caused.
Thank you for contacting Currys.
Yours sincerely,
Tom Wright
currys™ Resolver Support Team currys™ Customer Management Centre
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
I just think they should be more inclined to be doing business honestly. If they had quoted me £53 in January, I would have still signed the contact, been much happier today, and not feel like I had been misled.
Agreed.
Trouble is-pretty much the entire sector appears to be operating this way.
You would probably like The Old Man.
Eeeugh !
......... are you selling your Services on here now ?
I tried a Sky TV rival that's totally free and it's coming to UK homes soon
New streaming service, Freely, launches in landmark collaboration between UK broadcasters BBC, ITV, Channel 4 and Channel 5 come together to futureproof free TV for the streaming age
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
I just think they should be more inclined to be doing business honestly. If they had quoted me £53 in January, I would have still signed the contact, been much happier today, and not feel like I had been misled.
Agreed.
Trouble is-pretty much the entire sector appears to be operating this way.
You would probably like The Old Man.
Eeeugh !
......... are you selling your Services on here now ?
Traditional terrestrial television could be switched off says Ofcom
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
I just think they should be more inclined to be doing business honestly. If they had quoted me £53 in January, I would have still signed the contact, been much happier today, and not feel like I had been misled.
Agreed.
Trouble is-pretty much the entire sector appears to be operating this way.
You would probably like The Old Man.
Eeeugh !
......... are you selling your Services on here now ?
I tried a Sky TV rival that's totally free and it's coming to UK homes soon
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
I just think they should be more inclined to be doing business honestly. If they had quoted me £53 in January, I would have still signed the contact, been much happier today, and not feel like I had been misled.
Agreed.
Trouble is-pretty much the entire sector appears to be operating this way.
You would probably like The Old Man.
Eeeugh !
......... are you selling your Services on here now ?
I tried a Sky TV rival that's totally free and it's coming to UK homes soon
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
They are at it again. This was the deal that I got. I understood that it went up to £53, after the April increase. Which I thought was fair enough. However the latest bill has gone up to £58.63. Not the end of the world. But the July bill is £66. They dont seem happy unless they are taking the p1ss. We will be having words tomorrow. I wish there was an alternative.
So what stated off as,
Sky Signature £22.00
Ultimate TV Add on 10 Apr - 9 May £4.00
Sky Cinema 10 Apr - 9 May £10.00
Sky HD 10 Apr - 9 May £0.00
Multiscreen 10 Apr - 9 May £14.00
Total £50.00
Ends up next month as, This is without me requesting anything extra,
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
They are at it again. This was the deal that I got. I understood that it went up to £53, after the April increase. Which I thought was fair enough. However the latest bill has gone up to £58.63. Not the end of the world. But the July bill is £66. They dont seem happy unless they are taking the p1ss. We will be having words tomorrow. I wish there was an alternative.
So what stated off as,
Sky Signature £22.00
Ultimate TV Add on 10 Apr - 9 May £4.00
Sky Cinema 10 Apr - 9 May £10.00
Sky HD 10 Apr - 9 May £0.00
Multiscreen 10 Apr - 9 May £14.00
Total £50.00
Ends up next month as, This is without me requesting anything extra,
Comments
Ref RES10796772
Do you want to escalate your case with
Currys PC World?
Hi anthony,
If you're not satisfied with how your complaint is going so far, you can now escalate your case with Currys PC World to the next level.
If you have an ongoing conversation with Currys PC World, we recommend you don't escalate your case yet, but continue communicating with them at the current level and take no action from this email.
Escalate my case
Alternatively, if you are finished with your case with Currys PC World leave feedback by clicking 'Leave feedback'.
Leave feedback
View your case so far.
Many thanks,
The Resolver team
How can we help you?
Finished with your case? Leave feedback here.
https://www.mirror.co.uk/money/shopping-deals/watch-hayu-free-uk-including-32546742
https://www.msn.com/en-gb/news/techandscience/showtime-streaming-service-is-shutting-down-here-s-when-and-where-it-s-going/ar-BB1lwGQI?ocid=msedgntp&pc=NMTS&cvid=358edbd4773640ffb03581506baf7ea5&ei=327
South east London Currys store ‘lit on fire by customer’
Police believe that a customer may have started a fire at a Currys tech store in Sydenham.
Police attended Sydenham's Bell Green Retail Park on April 10, along with London Fire Brigade at around 3.39pm.
Four fire engines and approximately 25 firefighters were sent to the location to control the blaze.
They brought the fire under control by 4.09pm with help from crews from Forest Hill, Lewisham, Greenwich, and Woodside fire stations.
Police have said that the fire was allegedly set by a customer.
https://uk.yahoo.com/news/south-east-london-currys-store-103234733.html
@HAYSIE
"Police have said that the fire was allegedly set by a customer."
Where were you on the afternoon of the 10th, Mr Hayes?
I was glad I had contacted Resolver, when I actually got a response from you.
This was the first response I had received from Currys.
This was on 27th March.
The next email I received from you was a week later, in which you said you were awaiting a response from your teams.
You pretty much repeated this in your email of 10th April.
This was just about two weeks subsequent to your first response.
Three weeks have now gone by, and as I have not heard from you, I can only assume you are still waiting for your teams.
How many teams do you have?
How long do they usually take to resolve a simple problem?
My experience has proved to me that Currys are incompetent in a number of areas.
Your customer services are not fit for purpose.
My contacts with them have run into double figures, both via your webchat, and by phone.
I have enclosed some extracts from the webchats below.
You will note that on one occasion one of your staff just disappeared, another one appeared, and I was forced to start again.
They are just really bad.
Your customer services dont even have an email address.
A number of them referred me to the wrong place regarding the trade in discount.
The Samsung cashback promotion was not run competently.
The estimate of my cashback claim was initially £300.
This didnt happen.
As far as I am concerned this problem is a simple one to resolve.
Had I just purchased the television, I was entitled to the trade in discount.
I am now in that position.
Although I would have preferred to be the owner of a new television, and soundbar, and in line for a £300 cashback.
Shubha: Thanks Anthony, for verification, please help me with your full address along with post code, contact number and email address.
You: 0
Shubha: Thanks, the contact number is different. Please help me with the correct one.
You: 01792
Shubha: Perfect! That matches, thankyou so much Anthony. Allow me a moment to fetch this for you.
Shubha: Thanks for waiting.
Shubha: As I can check, the TV and sound bar you purchased, doesn't have the promotion available.
You: When I went on your website to buy the tv, you directed me to one of two soundbars that qualified for the offer. I chose one of them. It was the more expensive one, and you said that it qualified.
You: you are checking how?
Shubha: I have checked our website and there's no where mentioned for this TV and soundbar that they are eligible.
You: is that because the offer has finished?
You: Every communication I have had with Currys recently has been disappointing
Shubha: MIght be possible, as I can check there's no offer found regarding the same on both the items.
You: You are stating that it didnt qualify, when the offer finished at the end of Feb, and it is no longer on your website, so how can you check?
You: when I was buying the tv, there were 5 offers with a link
You: I clicked on the link, which directed me to a choice of two soundbars
You: i bought one of them
Shubha: We are very sorry for this inconvenience, however either the promotion ended or the items were not eligible.
You: I bought the tv and soundbar when the promotion was running
You: you are of no assistance, is someone else available?
Shubha: I am sorry to hear that!
Shubha: However I hope you understand the system limitations.
You: being sorry is of no help whatsoever
You: i dont really care about your system limitations
You: why would I.
Shubha: I am extremely sorry for this inconvenience caused to you. I understand your situation, if I relate it to my self I would be upset too.
You: So what do you intend doing?
You: ?
You: are you still there?
Anjali: Hi welcome to Currys. My name is Anjali, how may I help you?
You: You are jokong?
You: joking
You: you still there?
Anjali: Yes, I am checking your order details.
Anjali: Please allow me a moment to check this for you.
You: ok
Anjali: Thank you for waiting.
Anjali: I have sent an email to the upper team, who deal with these kind of issues and take appropriate action. Within 24 hours, they will contact you with the update.
You: contact me how?
You: ?
You: are you still there?
You: are you still there?
Anjali: Yes, I here,
Anjali: They will connect with you via email.
You: can you hang on for 1 minute?
You: This is the story
Anjali: Yes please.
You: I found the tv I wanted to buy on your website.
You: you provided a link ton 5 offers. which included a £300 cashback from Samsung.£350 if you bought a tv and soundbar on the same day. You provided a link to 2 soundbars, I chose the more expensive one. I bought b the tv, and the soundbar. Sent the claim off to Samsung who are now saying that the soundbar you provided a link to didnt qualify. I could have bought a similar one for the same price that did qualify.
You: i have the list of 9 qualifying soundbars, so it seems that the one I bought is just about the only soundbar that didnt qualify. this is despite the fact that you provided the link.
You: I would prefer it if someone could phone me?
Anjali: Yes, I acknowledged your concern and regarding this only, I haver raised the issue to the higher team, they will get in touch with you with you wither via email or over phone.
You: ok thanks
Anjali: Thank you for showing your kind understanding and support with me.
Anjali: May I offer any additional assistance for you today?
You: no thats fine thanks.
You: there is just one other thing
You: currys are supposed to send me an email regards the Apple+ tv offer within 14 days of the order, but you havent
Anjali: Please allow me a moment to check this for you.
You: thanks
Anjali: I have checked checked your order details and I have added this request as well on the higher team mail, so that they can check and get back to you with the resolution.
You: ok thanks
Anjali: I appreciate your patience throughout the chat. Have a cheerful rest of the day!!!
Anjali: Should you have any questions in the future, please feel free to chat with us again!
Thank you for visiting Currys.co.UK.
Ashwani: Hey there. Welcome to Currys. I hope you are doing well. My name is Ashwani. How may I assist you today?
You: I have 2 problems left, one has been sorted out
You: you are the 7th person I have spoken to
You: i placed an order on 23rg Feb, dtails above
You: 23rd feb details above
You: you havent sent me the email to activate apple tv offer
You: 6 other people have escalated my complain, yet I have not had a response
You: I was also unable to activate the trade in offer on my old TV because you said I was unable to take this offer up in conjuction with the soundbar offer. I have since returned the soundbar, I would therefore like you to return the £50 to me.
You: you still there?
Ashwani: Sorry, I was going through your order details.
You: ok
Ashwani: I've checked we've already raised to our dedicated team to look into these offers. You'll received an update soon via email.
You: 6 other people have said that, more than 2 weeks ago.
You: When I first got in contact, it was regarding the Samsung cashback promotion.
You: I have resolved this myself
You: I have not previously brought up the tv trade in.
You: So nobody can be aware of that
You: How long does it take to send an email?
You: Why havent you sent it already?
Ashwani: As I can see we've already raised to the team, our team is working on it. You'll received an update within 2-3 days.
You: I was told that 2 weeks ago?
You: Why cant you send me an email now?
Ashwani: We can't send this offer to customers. For this we've missing offer team, we've already raised to them.
You: I am completely wasting my time, yet again.
You: I dont really see the point of you being there
You: you can see that I purchased the TV, yet you cant send an email
You: what about the trade in?
Ashwani: For trade in offer, please contact our dedicated trade in team on : currysonlinetradein@dixonscarphone.com. The team will get back to you as soon as possible.
On Friday, 22 March 2024 at 15:38:54 GMT, Tony Hayes wrote:
Case number: 02344534
Thank you for your email dated 18th April 2024.
I am sorry to read that the TV50 discount code did not apply at the point of purchase. I have refunded you £50.00 from your order, this will be with you in the next 3-5 days. I apologise for the service provided and frustration caused.
Thank you for contacting Currys.
Yours sincerely,
Tom Wright
currys™ Resolver Support Team
currys™ Customer Management Centre
If you havent got it already, Sky Cinema also gives you access to Paramount+, for free.
Sky Signature £22.00
Ultimate TV Add on 10 Apr - 9 May £4.00
Sky Cinema 10 Apr - 9 May £10.00
Sky HD 10 Apr - 9 May £0.00
Multiscreen 10 Apr - 9 May £14.00
Total £50.00
https://www.msn.com/en-gb/money/technology/i-tried-a-sky-tv-rival-that-s-totally-free-and-it-s-coming-to-uk-homes-soon/ar-AA1nD8H1?ocid=msedgntp&pc=NMTS&cvid=64027612cd5d4aeff95d89c27c0cec86&ei=14
https://www.msn.com/en-gb/lifestyle/shopping/treat-yourself-to-a-new-tv-and-samsung-will-send-you-a-galaxy-s24-smartphone-for-free/ar-AA1nKJhd?ocid=msedgntp&pc=NMTS&cvid=58839ab24a454268adc5f899ace12a1f&ei=189
BBC, ITV, Channel 4 and Channel 5 come together to futureproof free TV for the streaming age
https://www.bbc.co.uk/mediacentre/2024/freely-launches-landmark-collaboration-between-uk-broadcasters
https://www.msn.com/en-gb/money/other/traditional-terrestrial-television-could-be-switched-off-says-ofcom/ar-BB1m7dmX?ocid=msedgntp&pc=NMTS&cvid=04f10c564c5b4550893a672de6fb8d35&ei=91
This was the deal that I got.
I understood that it went up to £53, after the April increase.
Which I thought was fair enough.
However the latest bill has gone up to £58.63.
Not the end of the world.
But the July bill is £66.
They dont seem happy unless they are taking the p1ss.
We will be having words tomorrow.
I wish there was an alternative.
So what stated off as,
Sky Signature £22.00
Ultimate TV Add on 10 Apr - 9 May £4.00
Sky Cinema 10 Apr - 9 May £10.00
Sky HD 10 Apr - 9 May £0.00
Multiscreen 10 Apr - 9 May £14.00
Total £50.00
Ends up next month as,
This is without me requesting anything extra,
Sky Signature £24.50
Ultimate TV Add on £4.50
Sky Cinema £10.00
Sky HD £9.00
Multiscreen £14.00
Ultra HD £4.00
Total £66.00