I find myself getting annoyed with Sky on a regular basis. I really wish there was an alternative. I have sold Double Glazing, and Timeshare, but none of the companies I have worked for would have treated their customers as Sky do. I would describe Sky as very slippery. In January/February they increased the price of my monthly contract. I accepted thier explanation when I contacted them in March. They claimed the difference was due to my contract ending. They had introduced new charges over part of a month in January, and the full month in February. Thereby increasing my bill over two months, from £48 to £64.
The same thing was about to happen in June/July. They introduced charges over a part month in June, and the full month in July. These charges relate to HD, and Ultra HD. The charges for which are £13 per month. In 2023, and early 2024, HD appeared on my bills every month, but at no charge. There was no mention of Ultra HD, on any bill.
I contacted them over the increased bill in March this year. As I said I accepted their explanation of my being out of contract. I discussed the contract, and agreed the terms. The new contract was to cost £50 per month. In April they increased the bill from £50 to £53. I accepted that this was due to their annual inflationary increase. Neither HD, or Ultra HD, were even discussed. Yet the increases in my June and July bills are due to the representative giving me both HD and Ultra HD, free for 2 months. I was completely unaware of this. This time the bill increased from £53 to £66. Why did they not make me aware of the trial?
The reason why they would do this is obvious. They could have gained just over £30 from me this year. Not only me, perhaps millions of others. I have informed that I intend to stop my direct debit, should I receive any bills over £53. As it conveniently for them, takes 31 days to stop anything.
If they wanted to be above board in their dealings with their customers they could. Why cant they send you you an email, say one month before your contract ends, inviting you to contact them, with a view to renewing it? For instance all car/home insurance companies do this without fail every year.
If they plan on giving you stuff on a free trial, shouldnt they first have to ask you if want if, and give you the option of going ahead with it, or not?
They seem happier to be able to get a few quid extra out of their customers.
I let the guy I spoke to have it yesterday. To be fair he seemed quite a decent bloke.
However he did drop a b0ll0ck. He stupidly asked me about my broadband. I had to point out to him that I had tried to get it from Sky. I had entered into a contract. Stayed in for three appointments where the engineer didnt turn up. Before establishing that Sky were unwilling to port my landline number. This was because I was with Now TV, and Sky were unwilling to port my number from one Sky owned company to another. As he claimed to be unaware of this, he learnt something yesterday.
Got to haggle yearly and be ready to leave. Retentions ring you back I guarantee within a week after you cancel and throw in a lot of extras and discounts more ever year u are with them - Must ring at least a month before your contract ends and be fully ready to cancel - 0333 7591 018, they will over you stuff immediately but demand more. The win back team have been able to offer me up to 50% off at various times.
If all that fails - buy a firestick and pay around 60 quid for the year for everything - the only downside with these is depending who sets it up they are always liable for buffering, not the best say when u are watching a World heavyweight unification or various big live events.
Got to haggle yearly and be ready to leave. Retentions ring you back I guarantee within a week after you cancel and throw in a lot of extras and discounts more ever year u are with them - Must ring at least a month before your contract ends and be fully ready to cancel - 0333 7591 018, they will over you stuff immediately but demand more. The win back team have been able to offer me up to 50% off at various times.
If all that fails - buy a firestick and pay around 60 quid for the year for everything - the only downside with these is depending who sets it up they are always liable for buffering, not the best say when u are watching a World heavyweight unification or various big live events.
Got to haggle yearly and be ready to leave. Retentions ring you back I guarantee within a week after you cancel and throw in a lot of extras and discounts more ever year u are with them - Must ring at least a month before your contract ends and be fully ready to cancel - 0333 7591 018, they will over you stuff immediately but demand more. The win back team have been able to offer me up to 50% off at various times.
If all that fails - buy a firestick and pay around 60 quid for the year for everything - the only downside with these is depending who sets it up they are always liable for buffering, not the best say when u are watching a World heavyweight unification or various big live events.
I agree totally with Jammy
I've got rid of SKY TV altogether..... and can't believe I've paid so much for it in the past, when we had a Firestick (wife had it in her TV, even though she has a smart TV)
SKY couldn't offer me a deal on TV 'coz they'd loaded ALL the discounts onto my SKY Broadband ( I pay £16.50 per month for Superfast 65mbps ) which I'm very happy with
.....and I've got loads of stuff on my Watchlist to go thru' too, so I defo won't be going back to SKY TV anytime soon.
Got to haggle yearly and be ready to leave. Retentions ring you back I guarantee within a week after you cancel and throw in a lot of extras and discounts more ever year u are with them - Must ring at least a month before your contract ends and be fully ready to cancel - 0333 7591 018, they will over you stuff immediately but demand more. The win back team have been able to offer me up to 50% off at various times.
If all that fails - buy a firestick and pay around 60 quid for the year for everything - the only downside with these is depending who sets it up they are always liable for buffering, not the best say when u are watching a World heavyweight unification or various big live events.
I agree totally with Jammy
I've got rid of SKY TV altogether..... and can't believe I've paid so much for it in the past, when we had a Firestick (wife had it in her TV, even though she has a smart TV)
SKY couldn't offer me a deal on TV 'coz they'd loaded ALL the discounts onto my SKY Broadband ( I pay £16.50 per month for Superfast 65mbps ) which I'm very happy with
.....and I've got loads of stuff on my Watchlist to go thru' too, so I defo won't be going back to SKY TV anytime soon.
I would be happy if they just treated customers fairly, and didnt try to rip them off. If only they would just stick to the deal. What I disapprove of is that they slip things into the contract without my consent. Like slipping in short term free trials, that are designed to get a few more quid off you, when they run out. I would prefer it if the bill equated to the price agreed, for the full term of the contract. If they cant do this they should agree shorter contacts. I think they should send an email reminder a month before your contract ends.
I suppose I am fairly happy with the the Sky product. Or at least, I am not aware of a better one.
I have no interest in trying to convince them that my wife has no shoes, or that my kids are hungry.
I would be happy with a fair deal, and no surprises.
I find myself getting annoyed with Sky on a regular basis. I really wish there was an alternative. I have sold Double Glazing, and Timeshare, but none of the companies I have worked for would have treated their customers as Sky do. I would describe Sky as very slippery. In January/February they increased the price of my monthly contract. I accepted thier explanation when I contacted them in March. They claimed the difference was due to my contract ending. They had introduced new charges over part of a month in January, and the full month in February. Thereby increasing my bill over two months, from £48 to £64.
The same thing was about to happen in June/July. They introduced charges over a part month in June, and the full month in July. These charges relate to HD, and Ultra HD. The charges for which are £13 per month. In 2023, and early 2024, HD appeared on my bills every month, but at no charge. There was no mention of Ultra HD, on any bill.
I contacted them over the increased bill in March this year. As I said I accepted their explanation of my being out of contract. I discussed the contract, and agreed the terms. The new contract was to cost £50 per month. In April they increased the bill from £50 to £53. I accepted that this was due to their annual inflationary increase. Neither HD, or Ultra HD, were even discussed. Yet the increases in my June and July bills are due to the representative giving me both HD and Ultra HD, free for 2 months. I was completely unaware of this. This time the bill increased from £53 to £66. Why did they not make me aware of the trial?
The reason why they would do this is obvious. They could have gained just over £30 from me this year. Not only me, perhaps millions of others. I have informed that I intend to stop my direct debit, should I receive any bills over £53. As it conveniently for them, takes 31 days to stop anything.
If they wanted to be above board in their dealings with their customers they could. Why cant they send you you an email, say one month before your contract ends, inviting you to contact them, with a view to renewing it? For instance all car/home insurance companies do this without fail every year.
If they plan on giving you stuff on a free trial, shouldnt they first have to ask you if want if, and give you the option of going ahead with it, or not?
They seem happier to be able to get a few quid extra out of their customers.
I let the guy I spoke to have it yesterday. To be fair he seemed quite a decent bloke.
However he did drop a b0ll0ck. He stupidly asked me about my broadband. I had to point out to him that I had tried to get it from Sky. I had entered into a contract. Stayed in for three appointments where the engineer didnt turn up. Before establishing that Sky were unwilling to port my landline number. This was because I was with Now TV, and Sky were unwilling to port my number from one Sky owned company to another. As he claimed to be unaware of this, he learnt something yesterday.
They do leave a lot to be desired.
I checked my future bills this morning and they are £53. Well up to September at least.
They are 1 of those special companies that have managed to write in a "CPI + 3.9%" annual rise clause. Lots of them about. Led by BT.
I have no idea how even this spineless Government managed to allow these contracts to spring up. With not just an inflation clause-one with built-in extra profits. For absolutely no reason whatsoever. Other than greed.
But they are going to be banned soon. Probably not retrospectively, regrettably.
I just think they should be more inclined to be doing business honestly. If they had quoted me £53 in January, I would have still signed the contact, been much happier today, and not feel like I had been misled.
Agreed.
Trouble is-pretty much the entire sector appears to be operating this way.
You would probably like The Old Man.
Eeeugh !
......... are you selling your Services on here now ?
Fire TV Stick owners can unlock blockbuster movies for free and it's totally legal
I've got rid of SKY TV altogether..... and can't believe I've paid so much for it in the past, when we had a Firestick (wife had it in her TV, even though she has a smart TV)
SKY couldn't offer me a deal on TV 'coz they'd loaded ALL the discounts onto my SKY Broadband ( I pay £16.50 per month for Superfast 65mbps ) which I'm very happy with
.....and I've got loads of stuff on my Watchlist to go thru' too, so I defo won't be going back to SKY TV anytime soon.
Free streaming service Tubi launches in the UK to rival Netflix and Disney+
Anew free ad-supported streaming service launches in the UK on Tuesday in a bid to compete with Netflix, Disney+ and Amazon’s Prime Video.
Tubi, which is owned by Rupert Murdoch’s Fox Corporation, is already popular in the US, where it says it has nearly 80 million monthly active users
I have just spent almost an hour online chatting with 2 of your virtual assistants. On both occasions the chat was ended, whilst I was allegedly being put through to a human. I was on the verge of going out to look for a tall building to jump off, but managed to talk myself out it. I am amazed that you get away with all the going around in circles, and the constant repeating of the same questions. I am staggered by the fact that these virtual assistants actually appear shocked, when your particular problem doesnt quite fit exactly into any of the options they are able to offer. Anyway thats enough about what you have the audacity to call customer service.
I have a problem with my television. It has only happened on Netflix so far. I noticed it last week. I log into Netflix. I click onto my profile. The home page appears. I scroll left and choose the New & Popular tab. I arrive at New on Netflix. Scroll down to Coming this week. Then that is it, end of story. I reach the first programme in this tab. The screen freezes, I cant scroll right or left, and the back button doesnt work. My only way out is to use the Sky home button, which returns me to Sky tv. If I attempt to access Netflix again, I just get a black screen. No matter how many times I try. If I reboot, I can access Netflix. Then go through the whole process again. This is not a one off. I have gone through this process a dozen times.
I have been able to access Netflix this morning without any problem. It is now working perfectly. I am not sure if you were responsible for resolving the problem. If you were, thanks very much. If not, I am sorry to have wasted your time.
Comments
I really wish there was an alternative.
I have sold Double Glazing, and Timeshare, but none of the companies I have worked for would have treated their customers as Sky do.
I would describe Sky as very slippery.
In January/February they increased the price of my monthly contract.
I accepted thier explanation when I contacted them in March.
They claimed the difference was due to my contract ending.
They had introduced new charges over part of a month in January, and the full month in February.
Thereby increasing my bill over two months, from £48 to £64.
The same thing was about to happen in June/July.
They introduced charges over a part month in June, and the full month in July.
These charges relate to HD, and Ultra HD.
The charges for which are £13 per month.
In 2023, and early 2024, HD appeared on my bills every month, but at no charge.
There was no mention of Ultra HD, on any bill.
I contacted them over the increased bill in March this year.
As I said I accepted their explanation of my being out of contract.
I discussed the contract, and agreed the terms.
The new contract was to cost £50 per month.
In April they increased the bill from £50 to £53.
I accepted that this was due to their annual inflationary increase.
Neither HD, or Ultra HD, were even discussed.
Yet the increases in my June and July bills are due to the representative giving me both HD and Ultra HD, free for 2 months.
I was completely unaware of this.
This time the bill increased from £53 to £66.
Why did they not make me aware of the trial?
The reason why they would do this is obvious.
They could have gained just over £30 from me this year.
Not only me, perhaps millions of others.
I have informed that I intend to stop my direct debit, should I receive any bills over £53.
As it conveniently for them, takes 31 days to stop anything.
If they wanted to be above board in their dealings with their customers they could.
Why cant they send you you an email, say one month before your contract ends, inviting you to contact them, with a view to renewing it?
For instance all car/home insurance companies do this without fail every year.
If they plan on giving you stuff on a free trial, shouldnt they first have to ask you if want if, and give you the option of going ahead with it, or not?
They seem happier to be able to get a few quid extra out of their customers.
I let the guy I spoke to have it yesterday.
To be fair he seemed quite a decent bloke.
However he did drop a b0ll0ck.
He stupidly asked me about my broadband.
I had to point out to him that I had tried to get it from Sky.
I had entered into a contract.
Stayed in for three appointments where the engineer didnt turn up.
Before establishing that Sky were unwilling to port my landline number.
This was because I was with Now TV, and Sky were unwilling to port my number from one Sky owned company to another.
As he claimed to be unaware of this, he learnt something yesterday.
They do leave a lot to be desired.
There are alternatives.
I will have to have a look.
If all that fails - buy a firestick and pay around 60 quid for the year for everything - the only downside with these is depending who sets it up they are always liable for buffering, not the best say when u are watching a World heavyweight unification or various big live events.
I've got rid of SKY TV altogether..... and can't believe I've paid so much for it in the past, when we had a Firestick (wife had it in her TV, even though she has a smart TV)
SKY couldn't offer me a deal on TV 'coz they'd loaded ALL the discounts onto my SKY Broadband ( I pay £16.50 per month for Superfast 65mbps ) which I'm very happy with
.....and I've got loads of stuff on my Watchlist to go thru' too, so I defo won't be going back to SKY TV anytime soon.
If only they would just stick to the deal.
What I disapprove of is that they slip things into the contract without my consent.
Like slipping in short term free trials, that are designed to get a few more quid off you, when they run out.
I would prefer it if the bill equated to the price agreed, for the full term of the contract.
If they cant do this they should agree shorter contacts.
I think they should send an email reminder a month before your contract ends.
I suppose I am fairly happy with the the Sky product.
Or at least, I am not aware of a better one.
I have no interest in trying to convince them that my wife has no shoes, or that my kids are hungry.
I would be happy with a fair deal, and no surprises.
Well up to September at least.
https://www.msn.com/en-gb/money/technology/netflix-to-end-app-support-for-groundbreaking-gen-2-and-3-apple-tv-gadgets/ar-BB1nDqUB?ocid=msedgntp&pc=NMTS&cvid=c2e410ecc086470794cd1012b5c155a9&ei=31#fullscreen
https://www.msn.com/en-gb/money/other/sky-confirms-major-change-as-tv-and-netflix-prices-are-slashed-to-a-new-low/ar-BB1oIXO9?ocid=msedgntp&pc=NMTS&cvid=410ce844ef694ff3ba7bb957366ed901&ei=16#fullscreen
https://www.msn.com/en-gb/entertainment/news/fire-tv-stick-owners-can-unlock-blockbuster-movies-for-free-and-it-s-totally-legal/ar-BB1p8Kkt?ocid=msedgntp&pc=NMTS&cvid=0787e76393ce44ec8e998a7069097b83&ei=64#fullscreen
I agree totally with Jammy
I've got rid of SKY TV altogether..... and can't believe I've paid so much for it in the past, when we had a Firestick (wife had it in her TV, even though she has a smart TV)
SKY couldn't offer me a deal on TV 'coz they'd loaded ALL the discounts onto my SKY Broadband ( I pay £16.50 per month for Superfast 65mbps ) which I'm very happy with
.....and I've got loads of stuff on my Watchlist to go thru' too, so I defo won't be going back to SKY TV anytime soon.
Free streaming service Tubi launches in the UK to rival Netflix and Disney+
Anew free ad-supported streaming service launches in the UK on Tuesday in a bid to compete with Netflix, Disney+ and Amazon’s Prime Video.
Tubi, which is owned by Rupert Murdoch’s Fox Corporation, is already popular in the US, where it says it has nearly 80 million monthly active users
https://www.msn.com/en-gb/entertainment/tv/free-streaming-service-tubi-launches-in-the-uk-to-rival-netflix-and-disney/ar-BB1pg1HM?ocid=msedgntp&pc=NMTS&cvid=710c93838b944a5fb827aa606b0f8738&ei=61
https://www.msn.com/en-gb/cars/news/sky-launches-new-free-streaming-app-with-70-channels/ar-BB1r0fFZ?ocid=msedgntp&pc=NMTS&cvid=5d0e9ffc48594d3b8e348a5ad59233eb&ei=181#fullscreen
On both occasions the chat was ended, whilst I was allegedly being put through to a human.
I was on the verge of going out to look for a tall building to jump off, but managed to talk myself out it.
I am amazed that you get away with all the going around in circles, and the constant repeating of the same questions.
I am staggered by the fact that these virtual assistants actually appear shocked, when your particular problem doesnt quite fit exactly into any of the options they are able to offer.
Anyway thats enough about what you have the audacity to call customer service.
I have a problem with my television.
It has only happened on Netflix so far.
I noticed it last week.
I log into Netflix.
I click onto my profile.
The home page appears.
I scroll left and choose the New & Popular tab.
I arrive at New on Netflix.
Scroll down to Coming this week.
Then that is it, end of story.
I reach the first programme in this tab.
The screen freezes, I cant scroll right or left, and the back button doesnt work.
My only way out is to use the Sky home button, which returns me to Sky tv.
If I attempt to access Netflix again, I just get a black screen.
No matter how many times I try.
If I reboot, I can access Netflix.
Then go through the whole process again.
This is not a one off.
I have gone through this process a dozen times.
Kind Regards
Tony Hayes
lol.
This is going to be fun.
Over/under on how many times @HAYSIE writes to them?
I'll set the line at 5.
It is now working perfectly.
I am not sure if you were responsible for resolving the problem.
If you were, thanks very much.
If not, I am sorry to have wasted your time.
Kind Regards
Tony Hayes