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Tonight's 18:30 freeroll (UPDATED - PLEASE READ IF AFFECTED BY THE PROBLEM)

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  • Asho28Asho28 Member Posts: 804
    edited June 1
    Bean81 said:

    One tournament has a problem, customer services help people out and that makes Sky a "laughing stock"? For a freeroll as well. I've played headline Stars events that have had bigger problems.

    I'm sure players will get over missing out on a quid of EV. It's worth remembering that those players who earn just enough points so they can play the freeroll are usually earning more than 100% rakeback.

    In hindsight I was definitely too harsh with saying it was a laughing stock, so apologies for that.

    However, if it was a one off then fair enough but there have been multiple issues with people being incorrectly declined from regging the rewards freeroll in the past.

    It wasn't ideal that there was nobody on forum to assist when the issues occurred yesterday, albeit Tikay and (presumably) James are at the SPT. Maybe it's bad luck that the two people who could've addressed it straight away happened to be away, but surely there's needs to be a few more people from Sky to assist/cover when people are away.

    As I said earlier, was great of Sky to put the rewards freeroll on for the Saturday, albeit this numpty forgot to reg it anyway...
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