You need to be logged in to your Sky Poker account above to post discussions and comments.
You might need to refresh your page afterwards.
shame on sky
stoneface1
Member Posts: 92
technically speaking this is not a discussion but a parting shot!
having followed skypoker technical advice to change my internet provider to sky having suffered previous connection problems, also my browser on skypoker recommendations to firefox i have again suffered connection issue's. tonight i finished 8th in the velocity having bn disconnected and losing over half my chips trying to get back online, within the last 2weeks i was bossing heads up in the £1200 BH by a large margin and was blinded out due to losing connection. i was treated with derisory comments after that 1 and cannot be bothered complaining again after receiving no response after rich attempted to intervene on my behalf. my potential losses in these 2 tournies are close to £300 quid and i deeply resent the implications and consequences of these occurences. coupled with an unconcerned attitude from skypoker and a sceptical viewpoint from myself with regard software veracity i have no choice but to leave skypoker, as i did previously, on a permanent basis.
within such an environment where people put large amounts of hard earned money at risk, expecting the highest standards of product and customer services i think skypoker should hold its head in shame. ive bn affected by the experience in terms of play and attitude and disappointed does not come close to describing how i feel and
my next step will be to remove all my sky products and have done with the whole experience!
to any and all that i have befriended to some degree or had enjoyable experiences with from banter to poker i wish you all the best and all the luck!!
TOODLEPIP FOLKS
))
Multiple posts have been removed from this thread. Please keep the discussion friendly. Thanks, Moderator.
having followed skypoker technical advice to change my internet provider to sky having suffered previous connection problems, also my browser on skypoker recommendations to firefox i have again suffered connection issue's. tonight i finished 8th in the velocity having bn disconnected and losing over half my chips trying to get back online, within the last 2weeks i was bossing heads up in the £1200 BH by a large margin and was blinded out due to losing connection. i was treated with derisory comments after that 1 and cannot be bothered complaining again after receiving no response after rich attempted to intervene on my behalf. my potential losses in these 2 tournies are close to £300 quid and i deeply resent the implications and consequences of these occurences. coupled with an unconcerned attitude from skypoker and a sceptical viewpoint from myself with regard software veracity i have no choice but to leave skypoker, as i did previously, on a permanent basis.
within such an environment where people put large amounts of hard earned money at risk, expecting the highest standards of product and customer services i think skypoker should hold its head in shame. ive bn affected by the experience in terms of play and attitude and disappointed does not come close to describing how i feel and
my next step will be to remove all my sky products and have done with the whole experience!
to any and all that i have befriended to some degree or had enjoyable experiences with from banter to poker i wish you all the best and all the luck!!
TOODLEPIP FOLKS
))Multiple posts have been removed from this thread. Please keep the discussion friendly. Thanks, Moderator.
Comments
Remember to get rakeback.
Good luck in your new poker site, wherever you choose to play.
Good luck, will it also be the fault of your next site if you connection fails while you're playing there too?
I am again very sorry to hear of your continuing problems on the tables.
Yes, i did try and intervene and the customer care team have actually tried to contact you on 2 occasions but received no answer. i believe they left you a answer phone message on the second attempt. Did you receive this?
If you let me know a definite date and time you will be around and available to take a call, i'll make sure it's done.
all the best to you,
Rich
bye matey. i bet you don't go. we'll see.
When you've had this "connection problem" have you performed any diagnostics to narrow down where the issue may be occuring? For example, do you know if your router is still successfully routing traffic to & from internet sites? Not just Sky sites but others too. Or is the PC not communicating with the router at all? What fixes the problem for you - rebooting the router to establish a new session, or restarting the PC?
A connection problem would need quite detailed analysis AT THE TIME OF THE ISSUE to establish exactly where the problem is. It can get quite technical unfortunately.
Other factors include type of broadband, how far away from the exchange you are, traffic volumes, time of day etc, we have all been promised 8Mb broadband but mine barely gets above 2.5!
Fair play as usual to Sky Rich, he doesn't need to intervene but he does because he cares about the community members.
Good luck on your next poker site and hopefully you won't get too many connection issues that drive you away!
@all. me and the 2 mates i live with have recently had a small refund from sky for continual issue's with its product delivery, finally fixed after 6 months of trouble! we have the full product package with skyplus multi-room and all singing and dancing everything possible. we've bn paying £100+ for the inconsistent privilidge and they have accepted their failings through a discount worth around £120 over the next 6 month. if i am expected to blame my computer then i would have to ignore this and also the fact that my housemate's computer went down at the same time and also that my computer has the ability to inform me that i have lost connection from SKY and not my browser. though on the 1st occasion i wasn't entirely sure to begin with due to being something of a technophobe. however, i am 100% certain that i lost connection from SKY through the router as it informed me that i only had local access and the router itself was flashing warning lights displaying the problem. further to which i tried an alternative browser to get back online and couldn't. just to emphasise the issue at hand i previously got a technical service individual to advise me and i followed their advice to the letter. i have had 3 connection issue's in a month but 2 of those have occurred at crucial times when confident of winning outright or expecting to hit the final table at least. it is unacceptable in my opinion because of the amounts of cash involved, never mind the kudos!!the 3rd occurred at a non-crucial time so no real issue arose.
@Rich. thnx for the efforts but no messages have been left for me on the number i have used to contact the support team. neither have they, as a matter of courtesy to your efforts or my disappointment sought to inform me of their attempts by email???an obvious response i would suggest to their alleged attempts to contact me wouldnt you say? i can only imagine that the lack of effort to ensure i was contacted is relevant to my status and not yours rich, but it is hardly inspiring whatever the case. i cannot say i will definitely be available at a specific time rich due to 12hr+ working days and lifestyle issue's but most evenings and w.ends are a fair prospect.
@all thnx for the gl, i'll most certainly need it, though i dont believe in it!
Hi Stoneface,
Could you make sure your contact details are correct in your account area please? The team did call you but perhaps you have an old number registered to this account.
Reading your post it seems like the problems may be arising from your actual internet connection rather than a problem at the Sky Betting and Gaming/ Sky poker end. let me go and try and dig out a sky internet support number for you as our customer care team are solely for Sky Betting and Gaming issues and wouldn't be much help when it comes to your actual internet connection.
cheers
that was in fact my point all along Rich, that my connection was lost to SKY rather than skypoker. my initial enquiry was with the support team and i am not kidding when i say that the response was derisory. possibly a tired, underpaid or disgruntled employee at the end of a tough shift(whatever)? Yes it is SKY, rather than skypoker that led to my connection trouble: possibly an engineering glitch, a weather event, a ufo flying too close to the satellite or Rupert Murdoch switching everything off so his broadband works faster than mine?? It doesn't matter to me which arm of the behemoth is fallible Rich, neither will accept responsibility even though they effectively wee in the same pot. as polite as i can manage there without actually swearing. i am just a working man that slaves on construction sites for his money and complaining to condescending operatives that probably resent or think me foolish that i have money to gamble with in the 1st place, is going to gain nothing but it will cause me further frustration! Sky wont compensate me for not winning the BH or getting to the final table in the velocity and just like skypoker they will have fineprint that dissolves them of any blame! the fact that you are seperated business enterprises does not wash with me when you carry the same flag and were it different i would not waste my time complaining here! SKYpoker,,,'SKY'poker,,,skypoker, doesn't matter how you say it, its how it reads that matters: poker from SKY, play poker with SKY,etc,etc,etc.
Skypoker, at the very least, should have more than a working understanding with SKY when it comes to connectivity and it should not be my place to resolve issue's beyond my control. Especially so when it was the skypoker support team that recommended what services i employ!!
its ridiculous Rich and whilst your obviously a decent sort attempting anything on my behalf it simply does not fit that adequate acceptance of responsibility is passed on, ironically, with my bucks! The real irony comes later though Rich, because ultimately it is sky and skypoker that are losing my business to direct competitors and it will undoubtedly be worth much more than the free seat i was offered as a consolation for missing out on the prospect of winning £300 pounds plus!?
my account details ought to be the same as previously and the number i contacted the support team on has not changed but i will check nonetheless! i won't be wasting my time chasing the issue further Rich, it is not my responsibility or fault and the alternative options for change are many and various, not to mention probably more reliable.
thnx again
.... have you gone now or are you still hanging around for warm comfort tones? don't just threaten to leave....
good luck with your new ISP and poker site.
zzzzzzzzzzzzzz
flaphead
I also have had long-term connection problems, so I thought I'd offer some practical advice.
Connection problem's are probably not SKY's fault. In my case (and I think in many cases) they have been due to capacity issues at the local exchange. You can check this out by asking your neighbours and comparing their experience with other acquaintances who live elsewhere.
Even so, I found it advantageous to change ISP. I had been with BT and the typical down time after a disconnect was over 5 minutes. I moved to SKY and the typical reconnect time suddenly improved to around 30 seconds. This means that I seldom miss more than the current hand. I can't explain this and I don't believe that SKY connection will be generally better or worse than any other ISP - it may or may not be a quirk of my local exchange but I do know that several neighbours found the same. Again, ask yours.
My second peice of practical advice is that I bought myself an Orange PAYG dongle as a back-up This only cost £29 - required top-up £10 every 6 months. Once plugged in and connected on stand-by it takes about a minute to switch channels so I use it whenever I have multiple disconnects. A faster machine than my old wreck would probably do it quicker. The actual running cost has been £4 for the year and so I have lots of spare credit to use on holiday. Handy.
You may be disappointed with the customer service you received from SKY but clearly Rich's support has been good as always. I doubt whether Rupert Murdoch will lose sleep if you move your business so just be careful that in leaving this community you are not cutting off your nose to spite your face.
GL whatever you decide.
they haven't communicated at all so,yes, i vented my spleen on here.i would sympathise with anyone in the same position and if i had control over skypoker i would 'ensure' that at the very least my punters were afforded courtesy and relative compensation were it required. it may be boring to you but i didn't choose my method of attachment to skypoker,they advised me into it. as for theatrical departures and private messaging, if i had been contacted privately i would have responded privately but chose the public forum for maximum effect not theatre.
@oynutter
cheers pal.
@all
using a forum to take the mickey,berate deride or boast against other individuals is pretty much smallminded and witless unless it is reciprocal, afterall it could happen to anyone, including those that choose to wind up other players in this manner.
@moderators
removing posts that become unfriendly due to individuals deliberately attacking the concerns of other players is fine, try advising those that use this forum to attack the sensibilities of other players not to do so and it wouldn't happen. try also to encourage those that preside over the support services to actually offer support and make private contact to avoid threads such as this. my concern is absolutely legitimate and anyone suffering similarly has a right to know there are issue's that ought to be addressed by skypoker. Isn't that 1 of the reasons for a forum, to aid in communication and improve the experience of individuals and the collective group???
my guess is you will not ring,and they will not be able to ring you(because the fault is not theirs)