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Freezing tables

phil12ukphil12uk Member Posts: 2,856
edited September 2010 in Community Help & Advice
I have been 2 tabling a bit today and had the Sky TV feed on my laptop as well in the evening.  Approx 5 times, 1 table has frozen yet the other one is still running fine. Also, when it unfreezes, the rebuy & Addon tab flashes crazily.  Any ideas why? Another player has also said its happened to them tonight too.
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  • phil12ukphil12uk Member Posts: 2,856
    edited September 2010
    OK this just happened AGAIN on the bubble of a £55 DYM when we were all even chips.  It's ridiculous and could have cost me £100.

    The details are 
    287777262 at 22:10 06/09/2010
    Can someone please look into this and respond because I don't fancy losing large money on the DYMs due to the screen freezing and me being timed out.
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  • Sky_RichSky_Rich Member Posts: 3,837
    edited September 2010
    Hi Phil,

    I'm really sorry to hear about this - I'll pass this on to our technical guys for you.

    Thanks.
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  • Sky_LeeSky_Lee Member Posts: 952
    edited September 2010
    Hi Phil,

    Can you please provide a few more details...

    Browser used?
    Operating system?
    Were your tables in mini view or standard view?

    This will help us try to recreate these issues and then investigate.

    Thanks
    Lee
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  • chefboy79chefboy79 Member Posts: 668
    edited September 2010
    hi lee
    i contacted customer services twice in 2 days about tables not opening up corrctly i just get a blank white screen i have always been able to multi table 4/5 tables at a time now struggle with 2
    been told by customer services that its my pc which its not then i was told its my internet its not i get 9mg at all times i user windows 7 internet explorer and it happens in mini view and standard view the answer according to skys cutsomer services is do not multi table im sure even you can see why im fumming
    anybody else having the same problems????
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  • DOHHHHHHHDOHHHHHHH Member Posts: 17,929
    edited September 2010

    Just not on folks.

    Chrome, mini view, 2 tables, watching a hand play out on one....this happening on the other....

    288022601PlayerActionCardsAmountPotBalanceblackbeltb Small blind  £0.15 £0.15 £60.26 DanDan Big blind  £0.30 £0.45 £55.58   Your hole cards A K       Yidopipey Raise  £1.20 £1.65 £32.59 daddygood Fold     DOHHHHHHH Raise  £3.90 £5.55 £33.52 blackbeltb Fold     DanDan Fold     Yidopipey Call  £2.70 £8.25 £29.89 Flop    3 A A       Yidopipey Check     DOHHHHHHH Bet  £6.00 £14.25 £27.52 Yidopipey Raise  £12.00 £26.25 £17.89 DOHHHHHHH Fold     Yidopipey Muck     Yidopipey Win  £19.24  £37.13 Yidopipey Return  £6.00 £1.01 £43.13
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  • phil12ukphil12uk Member Posts: 2,856
    edited September 2010
    I use google chrome and am on Sky Broadband.

    It has happened when 2 tabling in standard view.  The strange thing is 1 table is playing fine and the other freezes at the same time! It lasts about 30 seconds and then comes back with the 'rebuys & addons' tab flashing frantically.
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  • donkeyplopdonkeyplop Member Posts: 3,795
    edited September 2010
    phil try using firefox.

    it seems to run better.

    also ive found that bt is alot better than sky for broadband.

    sorry sky!
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  • Sky_LeeSky_Lee Member Posts: 952
    edited September 2010
    Hi,

    I'm going to pass these on to support and we'll do our best to investigate these and find solutions.

    For the Chrome issues, chrome isn't officially supported as yet and does have bugs in it's own code that have nothing to do with Sky Poker, so it's difficult to say there is a solution for these isolated cases.
    We will however endeavour to find the cause and a solution.

    Thanks guys
    Lee
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  • silentbobsilentbob Member Posts: 2,137
    edited September 2010
    Phil/Lee

    I'm no computer expert but I'm not convinced it's a chrome problem cos I also use chrome & haven't had any problems with freezing since the update the other week.

    Don't know if that's any help or not?
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  • BiffderBiffder Member Posts: 6
    edited September 2010
    Hi,

    Any ideas on a date for the replacement software???

    I had 2 tables freeze on me today again. Both times I'd just made a huge bet on the turn when I had a monster hand. Someone made a bet on the river and the table never responded until the next hand, by which time I had timed out automatically and folded the hand. It turns out I would have stacked 2 people and tripled up.

    I'm beginning to lose money now not through any fault of my own but due to technical issues.

    Before anyone asks what browser I'm using, the freezing tables has happened on IE8, FF and Chrome. The issue isn't browser related it's the fact the tables are built using flash or the servers are overloading. The site seems to have been shut down a few times recently for maintenance so I can't help but believe there are some underlying issues somewhere.
     
    It's also not a network issue. I listen to online music services at the same time and the music continues to play whilst the tables freeze. It's also generally just one or two tables that freeze, the other tables continue to work correctly.

    I apologise for the rant and it's not aimed at any individual but you have to understand this is obviously a frustrating problem for what seems not only me.

    All I'm after is a rough time scale for the new software. 1 week, 1 month, 6 months, 1 year, 5 years????

    Regards
    Jonny
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  • Sky_JordanSky_Jordan Member Posts: 734
    edited September 2010
    Hi Jonny,

    I have passed your questions onto the relevant department and, hopefully, they can get back to you shortly with an answer. (It may not be until Monday though I am afraid!!)

    Cheers,
    Jordan
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  • phil12ukphil12uk Member Posts: 2,856
    edited September 2010
    Saved me money earlier on cash!!!

    Had trip Qs vs nut flush and it froze on river.

    Maybe it's not so bad ;)


    Seriously........how can 1 table run fine and the other completely freeze?
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  • CowgomooCowgomoo Member Posts: 749
    edited September 2010
    Turn up the heating?
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  • phil12ukphil12uk Member Posts: 2,856
    edited September 2010
    In Response to Re: Freezing tables:
    Turn up the heating?
    Posted by Cowgomoo
    Now u come to mention it................. :)
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  • jungle99jungle99 Member Posts: 26
    edited September 2010
    hi this has been doing it to me for two days now and its not on when i check my hand history im folding big pairs pre flop really not fair i was in top 30 of last nights 8 o'clock tourny and was freezing also tonight can this be sorted please
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  • TommyDTommyD Member Posts: 4,389
    edited September 2010
    In Response to Re: Freezing tables:
    Saved me money earlier on cash!!! Had trip Qs vs nut flush and it froze on river. Maybe it's not so bad ;) Seriously........how can 1 table run fine and the other completely freeze?
    Posted by phil12uk
    You run so good.  I had a freeze with trips v top pair and a flush v two pair.

    I use Chrome as well and Sky Broadband.

    Suddenly all four tables I was playing froze and was attempting a reconnection it never makes.  My web page was fine going to different sites during the recon.

    Sky Tech chaps and chapess's, should I stop using Chrome for Skypoker for a bit?
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  • spornybolspornybol Member Posts: 8,212
    edited September 2010
    i`ve been in two deepstacks and i kept gettin frozen on both games was in two massive pots and because of the freeze i`v lost, it`s just not on, and i use firefox, and on one occasion when i froze and got back in iit froe again, what a waste off money entering worse is i could have cashed in both in the end i get nothin because off it,
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  • adz777adz777 Member Posts: 187
    edited September 2010
    wow iv never frozen as much as i do on any other poker site. I get a good set of cards and i freeze and sit out and lose the hand. Its getting really frustrating now.
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  • acebarry10acebarry10 Member Posts: 7,556
    edited September 2010
    Hi

    I am using Windows XP, IE8 and have tried Firefox, the table loses connection, and the site wont re-load when refreshing
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  • jungle99jungle99 Member Posts: 26
    edited September 2010
    have we any idea if this problem is getting solved guys cos internet connection fine on other sites so its gotta be your end and is costing us money
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