Your frustration & angst is noted, & understandable. Disco's are a pain in the you know what, howsoever caused & whoever is to blame.
There is a Thread in Technical Queries which suggests how best you can report such problems, in such a way that Sky Poker can better & more quickly resolve them. There is also a "Disconnections" Thread in there, I believe.
I know it's not always convenient, or even possible sometimes, but the advice below was Posted by the Suits a bit back, & remains on, the Technical Queries Board. If you can take that line when irregular Disco's occur, it would really help them to identify & resolve where the problem lies, what it is, & how best to sort it.
PS - I know it's not usually, in such circumstances, easy or "convenient" to note the Hand ID when you are spitting nails. But it does just help resolve it quicker.
".....For us to fully investigate your technical problem you need tocontact our customer carer team and have the following information to hand -·Username·Poker Alias·Time of disconnect·Hand ID (s)·Has this happened for you before?·If so when (approx)·Geographical location of the user·ISP·Browser·Operating System·Version of flash Player·Were you running other applications at the time?Once the customer care team have all of this information, it will be passed to our technical team for investigation. They will also endeavour to respond to you within 48 hours.You can get in touch with the team either by free phone (08000 720 882), by email (help@skypoker.com) or by live chat (links at the bottom of the page).Sky Poker is committed to providing a stable gaming platform for our customers and apologise for any inconvenience you may experience while using our service....."
all poker sites not just this one are getting disconnection problems for some players these last few weeks-- i'm no techie but ive been told its dependant on the area you live and what speed you receive
mine is 7.1Mbps--so no problems as yet
you can check the Mbps on the bottom right of your computer in icons
a friend of mind has a 'toggle' (whatever that may be) I think it helps boost his signal ??
as i said, im no techie so this may not be the case, but i think it's along those lines--
Ive gone 2 days now without any disconnections. ( about 5 hours a day) - playing 2-3 tables It was happening 3 or 4 times a night, mostly when playing more than table and for about 20 - 30 seconds Posted by MP33
Yeah im the same as everyone got D/C throught the premiership game but as batman said other sites have got same problem. i thought it was my net but some things run and tables dont
As my wife plays on another site she was raging the other night getting D/C all night with 2 tables up not as much with 1 though.
yep, all sites getting it. playing on bxx3xx on sunday, 375 people down to 19 (paid 40) table froze for everybody, 10 mins later table dissappeared!!!!. they cancelled game and paid out = stake back, next payout (18th) and split 50% of prize pool to remaining players. is this common practise if tourny gets cancelled??
ive not been disconned and not really thought about it untill reading this thread because it only happend the one time but i had my cards dealt face down the other night as somebody said above i too had to play my hand blind,most unusual,its not happend since though
I entered 3 tables yesterday (sng Turbo) and i was blinded out b4 i could get bk on. i could get on other sites easy, but i had to sign out of poker, then relogin and it would load 1 table, but then wouldnt load others, So annoying.. I thought it was just me, but it looks like others too
Ive had disc's for the past week, AA in bb i remember was a real pain as id just raised to a family pot!! A bar comes up saying ive been disconnected then after 20 secs another box asking me to reload comes up, which i click and the table comes back up again after another 20 secs. As TK has said the best thing to do would be make notes about everything but (sorry TK) who the heck is going to do that when they are concerned about getting back to the game they are losing chips/cash on? I hope it gets sorted soon because i love playing on SKY and wouldnt want to lose my cash to anyone else
eIn Response to Re: Disconnections : hi ajs i have got the same disconnections from my high end BE Broadband line, my o2 dongle and a normal residental BT line 50 miles away. whenever it happens every other bit of internet traffic is unaffected. Posted by scotty77
Sounds like a problem with sky as a lot of players experiencing it, but then again why arnt all players on a table being disconnected? Just have to let skys guys look into it.
It's often the case if i've got say 4 tables up on miniview that 1 or 2 of them will freeze for a short while then disappear, only to re-appear fairly quickly as full size tables with a 're-connecting' message on screen. The delay often means a few hands are missed and sometimes happen mid-hand which can be very costly. The other 2 tables are unaffected and play continues as normal.
The odd discon happens everywhere but right now at Sky i seem to be wary of a discon every hand i play which should not be the case. I got enough to worry about already!
i dont suffer with disconnections my main problem is loading a table i think it was monday night the 8pm b/h main event clearly everyone else on my table had loaded fine and on time at 8 cause by 8:45 when it had finally loaded i had near on half of the original starting stack needless to say out next hand but still £11 spent to sit around for 45 minutes waiting to connect i even rebooted my internet 3 or 4 times..... saying that playing cash late tuesday early wednesday was running perfect until it got to my blinds and every time i was bb i would dc luckily in tonights b/h it only took 5-10 minutes to load so by time i got in i was actually able to play
i dont suffer with disconnections my main problem is loading a table i think it was monday night the 8pm b/h main event clearly everyone else on my table had loaded fine and on time at 8 cause by 8:45 when it had finally loaded i had near on half of the original starting stack needless to say out next hand but still £11 spent to sit around for 45 minutes waiting to connect i even rebooted my internet 3 or 4 times..... saying that playing cash late tuesday early wednesday was running perfect until it got to my blinds and every time i was bb i would dc luckily in tonights b/h it only took 5-10 minutes to load so by time i got in i was actually able to play Posted by delaney91
HI dealney
If you are having problems with the tyable loading, could I suggest you put this in the Technical Queries section of the forum, I do know it is checked by the techies.
i dont suffer with disconnections my main problem is loading a table i think it was monday night the 8pm b/h main event clearly everyone else on my table had loaded fine and on time at 8 cause by 8:45 when it had finally loaded i had near on half of the original starting stack needless to say out next hand but still £11 spent to sit around for 45 minutes waiting to connect i even rebooted my internet 3 or 4 times..... saying that playing cash late tuesday early wednesday was running perfect until it got to my blinds and every time i was bb i would dc luckily in tonights b/h it only took 5-10 minutes to load so by time i got in i was actually able to play Posted by delaney91
Hey, could you please contact:
contact our customer carer team and have the following information to hand -
·Username
·Poker Alias
·Time of disconnect
·Hand ID (s)
·Has this happened for you before?
·If so when (approx)
·Geographical location of the user
·ISP
·Browser
·Operating System
·Version of flash Player
·Were you running other applications at the time?
Once the customer care team have all of this information, it will be passed to our technical team for investigation. They will also endeavour to respond to you within 48 hours.
You can get in touch with the team either by free phone (08000 720 882), by email (help@skypoker.com) or by live chat (links at the bottom of the page).
Sky Poker is committed to providing a stable gaming platform for our customers and apologise for any inconvenience you may experience while using our service.
of course other community members can still help with issues so if you have any problems with table sizing, browser pop ups etc feel free to start a new thread and post them here.
when you contact customer care they say theres no problem from there side must be my internet provider
???
same responce every time
was playing a dym game fine entered a turbocharged game did not load up for a good 5 min just got a white screen every time i tryed to load it was reg for anther dym at the same time... that loaded up and both dym was fine but the hu game still didnt
but its still from my side.... dont really understand i can play up to 8 tables at 1 time with no prob
so if we are meant to contact cc can some1 let them in on it please as its getting silly hearing the same old thing ...... no prob on our side must be your provider
my speed is 20meg and have had no loss of conection
I have spoken to Adam Harmer several times over the last few days about this, including this evening.
They take the thread very seriously, and have investigated it from every possible angle, but nothing is showing up at their end, & a deep forensic investigation of Sky Poker traffic has failed to yield any clues.
If anyone suffers these problems, please try to provide some of the info requested earlier in the Thread. Obviously, getting the Hand ID under such circumtances is a bit galling, shall we say, but the more info you can provide, the more likely any problem, at whatever end it may or may not exist, can be identified.
Stuff like type of browser, geographical location, etc, are easily available, so the more of the following info you can provide, the better it is. Feel free to stick it on this thread if you are one of those who have Posted already. I have tried to contact several of you, if you have messages, what I have requested is as much of the following info as possible, please.....
·Username·Poker Alias·Time of disconnect·Hand ID (s)·Has this happened for you before?·If so when (approx)·Geographical location of the user·ISP·Browser·Operating System·Version of flash Player·Were you running other applications at the time? Thanks.
A couple of players on another thread have stated that they have had an update to their Adobe Flash player and the disconnections have stopped/reduced. I got an automatic update to my Flash and haven't had any disconnections. Not saying its gonna solve everyones problems but it might help to make sure that you are using the latest version.
Comments
Guys,
Your frustration & angst is noted, & understandable. Disco's are a pain in the you know what, howsoever caused & whoever is to blame.
There is a Thread in Technical Queries which suggests how best you can report such problems, in such a way that Sky Poker can better & more quickly resolve them. There is also a "Disconnections" Thread in there, I believe.
I know it's not always convenient, or even possible sometimes, but the advice below was Posted by the Suits a bit back, & remains on, the Technical Queries Board. If you can take that line when irregular Disco's occur, it would really help them to identify & resolve where the problem lies, what it is, & how best to sort it.
PS - I know it's not usually, in such circumstances, easy or "convenient" to note the Hand ID when you are spitting nails. But it does just help resolve it quicker.
".....For us to fully investigate your technical problem you need to contact our customer carer team and have the following information to hand -· Username· Poker Alias· Time of disconnect· Hand ID (s)· Has this happened for you before?· If so when (approx)· Geographical location of the user· ISP· Browser· Operating System· Version of flash Player· Were you running other applications at the time?Once the customer care team have all of this information, it will be passed to our technical team for investigation. They will also endeavour to respond to you within 48 hours.You can get in touch with the team either by free phone (08000 720 882), by email (help@skypoker.com) or by live chat (links at the bottom of the page).Sky Poker is committed to providing a stable gaming platform for our customers and apologise for any inconvenience you may experience while using our service....."
i'm no techie but ive been told its dependant on the area you live and what speed you receive
mine is 7.1Mbps--so no problems as yet
you can check the Mbps on the bottom right of your computer in icons
a friend of mind has a 'toggle' (whatever that may be) I think it helps boost his signal ??
as i said, im no techie so this may not be the case, but i think it's along those lines--
It was happening 3 or 4 times a night, mostly when playing more than table and for about 20 - 30 seconds
As my wife plays on another site she was raging the other night getting D/C all night with 2 tables up not as much with 1 though.
So take it everyone on same boat as me
A bar comes up saying ive been disconnected then after 20 secs another box asking me to reload comes up, which i click and the table comes back up again after another 20 secs.
As TK has said the best thing to do would be make notes about everything but (sorry TK) who the heck is going to do that when they are concerned about getting back to the game they are losing chips/cash on?
I hope it gets sorted soon because i love playing on SKY and wouldnt want to lose my cash to anyone else
The odd discon happens everywhere but right now at Sky i seem to be wary of a discon every hand i play which should not be the case. I got enough to worry about already!
If you are having problems with the tyable loading, could I suggest you put this in the Technical Queries section of the forum, I do know it is checked by the techies.
contact our customer carer team and have the following information to hand -
· Username
· Poker Alias
· Time of disconnect
· Hand ID (s)
· Has this happened for you before?
· If so when (approx)
· Geographical location of the user
· ISP
· Browser
· Operating System
· Version of flash Player
· Were you running other applications at the time?
Once the customer care team have all of this information, it will be passed to our technical team for investigation. They will also endeavour to respond to you within 48 hours.
You can get in touch with the team either by free phone (08000 720 882), by email (help@skypoker.com) or by live chat (links at the bottom of the page).
Sky Poker is committed to providing a stable gaming platform for our customers and apologise for any inconvenience you may experience while using our service.
of course other community members can still help with issues so if you have any problems with table sizing, browser pop ups etc feel free to start a new thread and post them here.
Many thanks
Sky Mod
had the same problem get disconected
when you contact customer care they say theres no problem from there side must be my internet provider
???
same responce every time
was playing a dym game fine entered a turbocharged game did not load up for a good 5 min just got a white screen every time i tryed to load it was reg for anther dym at the same time... that loaded up and both dym was fine but the hu game still didnt
but its still from my side.... dont really understand i can play up to 8 tables at 1 time with no prob
so if we are meant to contact cc can some1 let them in on it please as its getting silly hearing the same old thing ...... no prob on our side must be your provider
my speed is 20meg and have had no loss of conection
Hi,
I have spoken to Adam Harmer several times over the last few days about this, including this evening.
They take the thread very seriously, and have investigated it from every possible angle, but nothing is showing up at their end, & a deep forensic investigation of Sky Poker traffic has failed to yield any clues.
If anyone suffers these problems, please try to provide some of the info requested earlier in the Thread. Obviously, getting the Hand ID under such circumtances is a bit galling, shall we say, but the more info you can provide, the more likely any problem, at whatever end it may or may not exist, can be identified.
Stuff like type of browser, geographical location, etc, are easily available, so the more of the following info you can provide, the better it is. Feel free to stick it on this thread if you are one of those who have Posted already. I have tried to contact several of you, if you have messages, what I have requested is as much of the following info as possible, please.....
· Username· Poker Alias· Time of disconnect· Hand ID (s)· Has this happened for you before?· If so when (approx)· Geographical location of the user· ISP· Browser· Operating System· Version of flash Player· Were you running other applications at the time?
Thanks.