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Won but no payout?

mufc_bazzamufc_bazza Member Posts: 8
edited October 2010 in Poker Chat
this is probably in the wrong part of forum so im sorry for that..
basically i bought in for a £5.00+50p omaha nl dym and came 2nd
but my money has not gone into my account.
i didnt rebuy into any other tournament of anything.
its only £10 but thats not the point.

any help please? ?
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Comments

  • mufc_bazzamufc_bazza Member Posts: 8
    edited October 2010
    .....
  • Mr-BellMr-Bell Member Posts: 21
    edited October 2010
    same just happened to me, theres 45 people in the help queue so i guess its a problem with quite a few?
  • GREGHOGGGREGHOGG Member Posts: 7,155
    edited October 2010
    HI

    you need to contact customer care who will investigate

    contact details are at the bottom of the page

    good luck

    edit* ignore there is obv as issue as per mr bell, dont worry tho im sure they will sort it!
  • winner5603winner5603 Member Posts: 26
    edited October 2010
    In Response to Re: Won but no payout?:
    HI you need to contact customer care who will investigate contact details are at the bottom of the page good luck edit* ignore there is obv as issue as per mr bell, dont worry tho im sure they will sort it!
    Posted by GREGHOGG
    same here im on phone now lol.
  • mufc_bazzamufc_bazza Member Posts: 8
    edited October 2010
    ah ok so im glad im not the only one affected. thanks gives me a bit of reassurance that it should be sorted out.
  • bandinibandini Member Posts: 1,802
    edited October 2010
    Same here. Only took a bounty but it won't go into my account. Wouldn't take deposit either and refused me entry into a tourney when I had enough.

    Must be problems.
  • IRONZIRONZ Member Posts: 64
    edited October 2010
    Definitely some accounting issues - I had a failed attempt to get into a DYM, lost the cash but it eventually re-credited it 20 minutes later whilst I was awaiting support.

    So give it a bit, might iron itself out and then go ask for support when it's quieter.

    Very happy it fixed itself though, someone must be tidying it up.
  • Mr-BellMr-Bell Member Posts: 21
    edited October 2010
    My live chat session timed out, now 103 in queue. they must have an issue. update me with what they say on the phone please.
  • mufc_bazzamufc_bazza Member Posts: 8
    edited October 2010
    ok thanks for the help everyone :). finally get it re-credited, must be some fault on the site of some sort
  • steveskin1steveskin1 Member Posts: 91
    edited October 2010
    same thing just happened to me to, looks like the site maintenance this morning was a great success lol
  • winner5603winner5603 Member Posts: 26
    edited October 2010
    In Response to Re: Won but no payout?:
    Same here. Only took a bounty but it won't go into my account. Wouldn't take deposit either and refused me entry into a tourney when I had enough. Must be problems.
    Posted by bandini
    im still on phone been holding 15 minutes now gettin p issed off now.
  • PUCPOUNDPUCPOUND Member Posts: 397
    edited October 2010
    i think the site is about to crash, i have just deposited some funds and entered 2 tourneys they took my money but i am not shown as registered in the tourneys they have stolen £16 of my money as I see it !!!!!!!
  • darichdarich Member Posts: 969
    edited October 2010
    Same here - it has taken the £11 for a dym entry but is not showing me as entered into any dyms...
  • Mr-BellMr-Bell Member Posts: 21
    edited October 2010
    mine just fixed itself
  • Pillsy19Pillsy19 Member Posts: 13
    edited October 2010
    Yeah I'm having the same issue here, tried to enter the 21:30 BH, taken 2 entry fees off me but I'm not in the tournament.

    As long as it gets sorted soon I'm a happy man.
  • hawk7112hawk7112 Member Posts: 3,627
    edited October 2010
    In Response to Re: Won but no payout?:
    Same here - it has taken the £11 for a dym entry but is not showing me as entered into any dyms...
    Posted by darich
    Same here rich two £1.15 entries 

    29th in queue tho ;)
  • bandinibandini Member Posts: 1,802
    edited October 2010
    In Response to Re: Won but no payout?:
    i think the site is about to crash, i have just deposited some funds and entered 2 tourneys they took my money but i am not shown as registered in the tourneys they have stolen £16 of my money as I see it !!!!!!!
    Posted by PUCPOUND
    They've taken two deposits of me, one tournament entry and haven't paid the bounty I took from the big one tonight. I'm sure they'll sort it but it's frustrating beyond belief. Most frustrating thing is I can't play. Arrggghhhh.
  • Kid_OlogyKid_Ology Member Posts: 7
    edited October 2010
        in a nutshell ...... seems skys updates have got bugs !!!
  • bullyfishbullyfish Member Posts: 215
    edited October 2010
    bugs in the rng   LOL  LOL  LOL
  • darichdarich Member Posts: 969
    edited October 2010
    It will get sorted...I was 160th in the queue, so am not queuing at the minute. I wouldn't let me pull up on cash either, so wouldn't recommend anyone keep trying at the mo' 
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