I've tried sitting down at 4 cash tables and pulling up 200, 100, 100 and 35 quid. I didn't play a hand in any but this money is still missing. Also, paid for tonight's 8pm mtt but no winnings paid. Nearly choked when i first saw i was a monkey down and feared hacking. Looks now like a major error affecting everyone so hopefully sky will sort soon.
this happened a few months ago. they sorted it out within a few hours FWIW. im sure they'll be just as prompt this time around Posted by scotty77
can sky find out exactly how much we're owed and refund automatically, or do we have to keep track and contact them ourselves once the problem is sorted?
All funds will be returned to your balance once we have fully resolved this issue - our technology team are doing everything they can to resolve this as soon as possible.
In Response to Re: £800 Down on sky having not played a hand or loaded any money onto a table! : can sky find out exactly how much we're owed and refund automatically, or do we have to keep track and contact them ourselves once the problem is sorted? Posted by yb
last time it was done automatically.
as im typing this i can see out the corner of my eye my balance went up 3/4 times so i think that the issues are being resolved as we type
Always seems to be on a Thursday and always after 'essential site maintenance'!!! Posted by phil12uk
i agree but it`s always we`ll look into it, i`m still wait waiting for the so called disconnection problem and yet no response i`ve told them what i paid and possibile win, also every info they`ve requested computer eg, frirefox but have i been given no info since,
money back , but still can not enter any tourneys, telly still silent on the issue, may be no more sky for me, lost all trust. i think they should pay us all a bonus for the hassle Posted by PUCPOUND
+1 on the bonuse for a night of poker lost would not hurt them
In Response to Re: £800 Down on sky having not played a hand or loaded any money onto a table! : last time it was done automatically. as im typing this i can see out the corner of my eye my balance went up 3/4 times so i think that the issues are being resolved as we type Posted by scotty77
In Response to Re: £800 Down on sky having not played a hand or loaded any money onto a table! : wow half your BR?? Get on it sky ASAP Posted by BrownnDog
weeeee
I stacked Chirpy the other day Brownndog you'da been so proud!!! :-D yayayayayaya
Comments
Sky_Adam has posted up top, tyvm for the info Adam.
last time it was done automatically.
as im typing this i can see out the corner of my eye my balance went up 3/4 times so i think that the issues are being resolved as we type