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Site Issues 21st -22nd October Resolved

Sky_AdamSky_Adam Member Posts: 419
edited November 2010 in Poker Chat
Dear All Sky Poker players

You may be aware that Sky Betting & Gaming sites; including Sky Poker, experienced technical difficulties between approximately 7pm last night (21st Oct) and 2am this morning (22nd Oct) 

These problems were brought about by a database issue which resulted in a long delay in fund transfers to and from the poker room. I’m pleased to say the issue has now been resolved and funds in player accounts have all been updated.  If you feel your account balance is in any way inaccurate, please contact Customer Care who will investigate thoroughly and quickly on your behalf. 

Sky Poker values your custom a great deal and we would like to apologise for the poor customer experience you may have had as a result of this incident.  As a gesture of goodwill, Sky Poker will run a £1000 freeroll (freezeout) on Thursday October 28th at 7pm.  All players who were affected  between those hours of yesterday evening/this morning  (7pm-2am) will be invited into this tournament and you will receive an email confirming this by 6pm on Tuesday. 

Once again, thank you for the patience of those of you who were affected by the incident and we hope you have a great weekend. 

Best Wishes 

Adam
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Comments

  • scotty77scotty77 Member Posts: 4,970
    edited October 2010
    Excellent stuff Adam.
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  • FlutNushFlutNush Member Posts: 371
    edited October 2010
    Thanks for the feedback Adam, but frankly, I’m still reeling from this.

    I just checked my account, and there’s still only £19.12 in there. Admittedly, that’s precisely the sum that was in there yesterday, but still, I feel my expert playing style deserves a bigger reward than that.

    I trust you and the Sky suits will have a big meeting about how you’re going to rectify this, otherwise, I might not play here again until tonight.




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  • IRISHROVERIRISHROVER Member Posts: 7,606
    edited October 2010


     N1 ADAM , N1 SKYPOKER ,

     THIS IS WHY  SKYPOKER IS THE BEST SITE ON THE NET .

     GL ALL IN FREEROLL .
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  • gooner55gooner55 Member Posts: 118
    edited October 2010
    Thanks adam this freeroll is a great gesture for all affected gl all that will be playing including me :):)
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  • IRISHROVERIRISHROVER Member Posts: 7,606
    edited October 2010
    In Response to poker:
    how u get the token then ?

    Posted by dan6389
    Sky Poker will run a £1000 freeroll (freezeout) on Thursday October 28th at 7pm.  All players who were affected  between those hours of yesterday evening/this morning  (7pm-2am) will be invited into this tournament and you will receive an email confirming this by 6pm on Tuesday. 




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  • dharma316dharma316 Member Posts: 2
    edited October 2010
    I was trying to play and kept getting Error messages, does this mean I will get an email?
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  • bustedyoubustedyou Member Posts: 3
    edited October 2010
        


        had funds in account 2 play but sky woodnt let me keep telling me 2 deposit funds,,
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  • phil12ukphil12uk Member Posts: 2,856
    edited October 2010
    Cheers Adam for feedback.  Frustrating at the time but good to see issues now resolved :)
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  • debdobs_67debdobs_67 Member Posts: 3,615
    edited October 2010
    N1 adam and wd sky
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  • gooner79gooner79 Member Posts: 1
    edited October 2010
    thanks adam looking forward to the £1000 freeroll, good luck to all in it :D
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  • Scottomus0Scottomus0 Member Posts: 322
    edited October 2010
    how do they know who was effected? everyone who complained or do they have a list of accounts?
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  • jojaca3jojaca3 Member Posts: 19
    edited October 2010
    Worst poker site, i have ever played. Problems after problems. One of many bad experiences was when my table froze and had a lot of money in the pot and lost because i could not call a bet while holding the nuts. They blamed my internet connection, but i had another 2 tables playing at the same time which were working fine. From that point i had no confidence to play at sky with my own money. I just play the freerolls and use other poker sites to play with my money.
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  • mrBEN485mrBEN485 Member Posts: 35
    edited October 2010
    great stuff.......
    i was totally bamboozled by this last night, a fair portion of my balance dissappeared, i was really worried until i contacted live chat and found i was number 217th in the queue which somewhat put my mind at rest.......nice gesture £1000 freeroll....thanks skypoker


    good point...... how will they know who was affected??? i was in live chat line for so long, my money came back into my account before i even got through to them. when i realised the money had gone back in i closed live chat down 37th in q.
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  • rossyboy24rossyboy24 Member Posts: 18
    edited October 2010
    nice 1 pls register me. 

    ty so much
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  • Pi3145Pi3145 Member Posts: 17
    edited October 2010


    I thought there was a problem what with 214 waiting for a live chat response. I knew it would
    be resolved and it was .sky are pretty good at customer relations :)

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  • wynne1938wynne1938 Member Posts: 20,556
    edited October 2010
    Thanks
    I

    n Response to Site Issues 21st -22nd October Resolved:
    Dear All Sky Poker players You may be aware that Sky Betting & Gaming sites; including Sky Poker, experienced technical difficulties between approximately 7pm last night (21 st Oct) and 2am this morning (22 nd Oct)   These problems were brought about by a database issue which resulted in a long delay in fund transfers to and from the poker room. I’m pleased to say the issue has now been resolved and funds in player accounts have all been updated.  If you feel your account balance is in any way inaccurate, please contact Customer Care who will investigate thoroughly and quickly on your behalf.   Sky Poker values your custom a great deal and we would like to apologise for the poor customer experience you may have had as a result of this incident.  As a gesture of goodwill, Sky Poker will run a £1000 freeroll (freezeout) on Thursday October 28 th at 7pm .  All players who were affected  between those hours of yesterday evening/this morning   (7pm-2am) will be invited into this tournament and you will receive an email confirming this by 6pm on Tuesday.   Once again, thank you for the patience of those of you who were affected by the incident and we hope you have a great weekend.   Best Wishes   Adam
    Posted by Sky_Adam
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  • darichdarich Member Posts: 969
    edited October 2010
    Thanks Adam.

    All dealt with efficiently as predicted ;-)
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  • DTWBANDITDTWBANDIT Member Posts: 6,451
    edited October 2010

      Nice 1 Adam & Sky Poker
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  • spurskevinspurskevin Member Posts: 1
    edited October 2010
    I was playing last night, but unfortunately had no problems getting onto tables.  Consequently I lost loads.  Do I get an invite too?
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  • elsadogelsadog Member Posts: 5,677
    edited October 2010
    I didn't have funds go missing but I entered the 8pm ME but it never seemingly never registered as the money stayed IN my account instead of going to the prizepool.
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