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Site Issues 21st -22nd October Resolved

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  • silentbobsilentbob Member Posts: 2,137
    edited October 2010
    In Response to Re: Site Issues 21st -22nd October Resolved:
    how do they know who was effected? everyone who complained or do they have a list of accounts?
    Posted by Scottomus0
    Good question. I was missing some money for a while & initially logged on to the live chat but couldn't be bothered to wait through the queue. Money appeared eventually anyway so alls well that ends well I suppose.

    Top idea though suits. This is why people come back here.
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  • Scottomus0Scottomus0 Member Posts: 322
    edited October 2010
    great idea, but i wasnt effected to the amount of others. so therefore does that mean im not eligable?
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  • CAMPER18CAMPER18 Member Posts: 8
    edited October 2010
    Come On You Spurs !!!
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  • shaun09shaun09 Member Posts: 1,606
    edited October 2010
    Great job! Skypoker is always quick to resolve problems
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  • Red_KingRed_King Member Posts: 2,850
    edited October 2010
    N1 Adam and Skypoker for sorting this out quickly.
    GL to all invited to the £1000 freeroll, great idea.
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  • nirvana29nirvana29 Member Posts: 489
    edited October 2010
    cheers sky, it was quite annoyin, i was hopin for something like this. thanks.
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  • shaun09shaun09 Member Posts: 1,606
    edited October 2010
    In Response to Re: Site Issues 21st -22nd October Resolved:
    great idea, but i wasnt effected to the amount of others. so therefore does that mean im not eligable?
    Posted by Scottomus0
    Any Body who was affected by the problem thursday night will be invited to play in the freeroll how every much it Was
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  • wotevawoteva Member Posts: 4
    edited October 2010
    yeh great fabdabbydossy 1000 freeroll 1.8.million runners paying down to 1.6millionth place great value for 8days work to get 2pound 31p just give us our money back from last nite !!!!
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  • Kiwini4uKiwini4u Member Posts: 3,830
    edited October 2010
    In Response to Re: Site Issues 21st -22nd October Resolved:
    yeh great fabdabbydossy 1000 freeroll 1.8.million runners paying down to 1.6millionth place great value for 8days work to get 2pound 31p just give us our money back from last nite !!!!
    Posted by woteva
    Sky fixed the problem and then give away £1000.  Personally I think thats an excellent thing.

    Well done Sky Adam and the rest of the team.
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  • loonytoonsloonytoons Member Posts: 4,270
    edited October 2010
    £1000 freeroll for taking out and returning my money, great idea im looking forward to it, take mine out and return it every week if ya like lol.
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  • bolderzbolderz Member Posts: 3
    edited October 2010
    yep issues sorted out quickly and looking forward to the freeroll : p bolderz
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  • bullyfishbullyfish Member Posts: 215
    edited October 2010
    anyone actually had their invite yet?   think its up to 6pm tuesday??
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  • belsibubbelsibub Member Posts: 2,527
    edited October 2010
    I was playing between hours stated never noticed any problems to be honest.I take that will exclude me from freeroll ;-((
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  • silver8acksilver8ack Member Posts: 1,190
    edited October 2010
    this is what makes SKY  so much better than other sites :)
    they really do look after there players.
    ty sky for the freeroll :)
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  • BananaDogBananaDog Member Posts: 1,390
    edited October 2010
    hello...has anyone had an email invite yet cos i haven't and mine was messed up too :(
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  • BananaDogBananaDog Member Posts: 1,390
    edited October 2010
    In Response to Re: Site Issues 21st -22nd October Resolved:
    anyone actually had their invite yet?   think its up to 6pm tuesday??
    Posted by bullyfish
    Hi
    Just noticed it's not up for tonight...it's 7pm Thursday (see the 1st post in this thread) gl
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  • Sky_AdamSky_Adam Member Posts: 419
    edited October 2010
    Hi All,

    The invites are being dispatched now by email - it'll be done shortly and the freerolls will then be up in lobby for you to confirm your registration.

    Due to large numbers we've decided to split the freeroll into 2 separate tournaments:

    £500 Invite FR1 - this will be 7pm Thursday 28th Oct
    £500 Invite FR2 - this will be 7pm Friday 29th Oct

    Your email will clearly tell you which one you are in. (If your email address is not up to date then you can simply try to confirm registration for each freeroll, or contact our Customer Care team)

    I'm afraid there's no provision to transfer your seats/any alternatives.

    Good luck in your freeroll and once again a big apology from all here at Sky Poker for those of you affected last Thursday.

    P.S. The issue last Thursday was fund transfers in and out of the poker room, anyone who attempted a transfer (I.E. Sit Down at a real money cash table. register for a Sit & go/tournament) is deemed to have been affected and will be invited to one of the 2 freerolls

    Regards

    Adam
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  • Sky_AdamSky_Adam Member Posts: 419
    edited October 2010

    We expect all emails to be dispatched and the freerolls to be available in the lobby at around 7pm tonight.

    Thanks for your patience

    Adam

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  • bolderzbolderz Member Posts: 3
    edited October 2010
    great stuff thanks adam
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  • bullyfishbullyfish Member Posts: 215
    edited October 2010
    well its way past 7pm and i havent recd my email yet   no doubt ill be in friday game that i cannot make anyway    anyone else had theirs yet??
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