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Up to date download client 100% crashing on closure

beanehbeaneh Member Posts: 4,079
edited April 2011 in Community Help & Advice
Haro

title says what it does on the tin.


Everytime I close the download client it doesn't like it, i'm using the most up to date version and have never had this problem before. It started happening yesterday and has happened each time i've opened the download version since. Error log information is below. :-)


Problem signature:
  Problem Event Name: APPCRASH
  Application Name: SkyPoker.exe
  Application Version: 0.0.0.0
  Application Timestamp: 4cc1ee32
  Fault Module Name: WebKit.dll
  Fault Module Version: 6531.9.0.0
  Fault Module Timestamp: 4d7a7fa3
  Exception Code: c0000005
  Exception Offset: 00001492
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 2057
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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  • NoseyBonkNoseyBonk Member Posts: 6,175
    edited April 2011
    Just tested my d/l (not used it for a while) and I'm also getting a crash on closure. All I did was launch the app, sign-in, and close via the 'X'.


    AppName: skypoker.exe AppVer: 0.0.0.0 ModName: webkit.dllModVer: 6531.9.0.0 Offset: 0000148a
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  • Kiwini4uKiwini4u Member Posts: 3,830
    edited April 2011
    This has been happening to me since Wednesday mornings problems, i'm hoping that the next update fixes the problem.
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  • MachkaMachka Member Posts: 4,627
    edited April 2011
    Faulting application name: SkyPoker.exe, version: 0.0.0.0, time stamp: 0x4cc1ee32
    Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x4d7a7fa3
    Exception code: 0xc0000005
    Fault offset: 0x00001492
    Faulting process id: 0xc24
    Faulting application start time: 0x01cbf54e81563bea
    Faulting application path: C:\Program Files (x86)\SkyPoker\SkyPoker.exe
    Faulting module path: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\WebKit.dll
    Report Id: 0909baef-6170-11e0-a46d-005056c00008
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  • AcidMan27AcidMan27 Member Posts: 3,752
    edited April 2011
    Yeah same here, been happening since Wednesday I think.


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  • AJW1976AJW1976 Member Posts: 295
    edited April 2011
    more monthly maintainance??
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  • SUPERSNEDDSUPERSNEDD Member Posts: 910
    edited April 2011

    Same here, keeps crashing, has been for about 3 days now and it's a tad annoying.  Hurry up sky and patch this one.

    Cheers in anticipation
    SuperSnedd
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  • JohnConnorJohnConnor Member Posts: 1,160
    edited April 2011
    Been getting this too.
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  • Sky_LeeSky_Lee Member Posts: 952
    edited April 2011
    Hi guys,

    We're looking into this. Can i ask when it was that you first saw this issue?

    Thanks
    Lee
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  • JohnConnorJohnConnor Member Posts: 1,160
    edited April 2011
    Personally I can't remember specifically Lee, but a couple of others have said Wednesday and that sound about right.
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  • AcidMan27AcidMan27 Member Posts: 3,752
    edited April 2011
    Yeah pretty sure it was Wednesday last week.

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  • beanehbeaneh Member Posts: 4,079
    edited April 2011
    In Response to Re: Up to date download client 100% crashing on closure:
    Hi guys, We're looking into this. Can i ask when it was that you first saw this issue? Thanks Lee
    Posted by Sky_Lee

    Happens 100% of the time recently, first saw it middle of the week I think.
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  • Kiwini4uKiwini4u Member Posts: 3,830
    edited April 2011
    For me it definately started Wednesday after the early morning problems with the site.
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  • Sky_LeeSky_Lee Member Posts: 952
    edited April 2011
    Thanks guys, we've got our tech guys looking into it.

    Regards
    Lee
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  • AJW1976AJW1976 Member Posts: 295
    edited April 2011
    In Response to Re: Up to date download client 100% crashing on closure:
    Thanks guys, we've got our tech guys looking into it. Regards Lee
    Posted by Sky_Lee
    Sky

    Dear sky , does mean the application of the sky poker  software is faulty? Just curious  .Also is it on the same level as the browser based app?? .Im a little lost here in translation of machkas techincal abilitys
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  • MachkaMachka Member Posts: 4,627
    edited April 2011
    In Response to Re: Up to date download client 100% crashing on closure:
    Hi guys, We're looking into this. Can i ask when it was that you first saw this issue? Thanks Lee
    Posted by Sky_Lee
    Hi Lee,

    This first happend on 07/04/2011.

    The error always happens with SkyPoker.exe    , version: 0.0.0.0 and WebKit.dll, version: 6531.9.0.0.
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  • AJW1976AJW1976 Member Posts: 295
    edited April 2011
    That is a compliment machka  ,dont feel offended .Just want to know whats going on .
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  • MachkaMachka Member Posts: 4,627
    edited April 2011
    In Response to Re: Up to date download client 100% crashing on closure:
    In Response to Re: Up to date download client 100% crashing on closure : Sky Dear sky , does mean the application of the sky poker  software is faulty? Just curious  .Also is it on the same level as the browser based app?? .Im a little lost here in translation of machkas techincal abilitys
    Posted by AJW1976
    This is just affecting the download client and does not affect Sky Poker when using the browser.
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  • AJW1976AJW1976 Member Posts: 295
    edited April 2011
    ahh i see  could this be the same webkit.DLL used by fulltilt poker software?
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  • AcidMan27AcidMan27 Member Posts: 3,752
    edited April 2011
    In Response to Re: Up to date download client 100% crashing on closure:
    ahh i see  could this be the same webkit.DLL used by fulltilt poker software?
    Posted by AJW1976
     Webkit.dll is used in many things that are running on your computer. It's made by apple.
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  • AJW1976AJW1976 Member Posts: 295
    edited April 2011
    JUST AS WELL ! WTF has it got to do with a poker game software client???????
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