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NOW YOUR TAKING PIDDLE,

spornybolspornybol Member Posts: 8,212
edited September 2011 in Poker Chat

I HAVE POSTED IN TECH AREA BUT HOW OFTEN DO THEY READ ?? I CAN TYPE AND REPLY IN COMMUNITY BUT AS SOON AS PRESS CASH/STT OR TOURNIES IT WON`T LET ME IN, IM ON THE DOWN LOAD/ I.E

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  • tierceltiercel Member Posts: 325
    edited September 2011
     Snap

    n Response to NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:
    I HAVE POSTED IN TECH AREA BUT HOW OFTEN DO THEY READ ?? I CAN TYPE AND REPLY IN COMMUNITY BUT AS SOON AS PRESS CASH/STT OR TOURNIES IT WON`T LET ME IN, IM ON THE DOWN LOAD/ I.E
    Posted by spornybol
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  • Lambert180Lambert180 Member Posts: 12,197
    edited September 2011
    No idea, but can't you just try using your browser for a bit?
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  • DazlerDazler Member Posts: 3,970
    edited September 2011
    cant uderstand why people having so many problems ive not expierienced any what so ever, im sure you dont want to hear that but something must be up cos your not the only one. have you tried a different browser, i know mine works in firefox but dosnt in google chrome there are lots of bugs in firefox like i cant reply to a message in pm and other things that dont work. Hope they sort it out for you m8
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  • silver8acksilver8ack Member Posts: 1,190
    edited September 2011
    still no luck here either
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  • cleaverjimcleaverjim Member Posts: 1,070
    edited September 2011
    i cant read
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  • NColleyNColley Member Posts: 1,178
    edited September 2011

    problems with it atm it appears, d/l won't even load and the error on the webpage when i try to open table lists says 'TableList' undefined.

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  • spornybolspornybol Member Posts: 8,212
    edited September 2011
    i`m on i/e now but still can`t get into cash/stt or tournies and download won`t even load now, was fine earlier, and don`t give me this rubbish it`s our end, i will know when i phone c/care they`ll say it`s talk/talk if i say i`m on that and same as if i say bt broadband it`s there end, so no more excuses it`s about sky boffins are honest and admit they`v had a problem and not keep saying it`s us, we can`t all have same problem from one end off country to other
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  • spornybolspornybol Member Posts: 8,212
    edited September 2011
    just phone c/care, sky are aware off the problem and believe it may do down internet provider, so forgive me if i`m stupid ( not a tech ) but how can different internet providers go at same time ?? yet it all points to same area, SKY
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  • spornybolspornybol Member Posts: 8,212
    edited September 2011
    WOW, PHONE C/CARE NOW I CAN GET STT AND MTT
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  • FILIPSEBOFILIPSEBO Member Posts: 270
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:
    WOW, PHONE C/CARE NOW I CAN GET STT AND MTT
    Posted by spornybol
    I can't. But i blame Twitter =(
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  • spornybolspornybol Member Posts: 8,212
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT : I can't. But i blame Twitter =(
    Posted by FILIPSEBO
    WE`LL IT SEEM I`M NOT THE ONLY ONE HAVING PROBS FROM THREAD IN TECH QUERIES AND WERE ALL USEING DIFFERENT INTERNET PROVIDERS, SO TO ME THAT POINT`S TO ONE SERVICE THAT WILL NEVER ADMIT IT`S THERE END THAT`S AT PROBLEM.
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  • AcidMan27AcidMan27 Member Posts: 3,752
    edited September 2011


    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:
    just phone c/care, sky are aware off the problem and believe it may do down internet provider, so forgive me if i`m stupid ( not a tech ) but how can different internet providers go at same time ?? yet it all points to same area, SKY
    Posted by spornybol

    I really do think this has to be an ISP problem. Quite a few providers share technology and will send your data through the same servers to reach here.

    So if they're having problems which they've admitted they are, then it will cause problems for other internet providers using the same servers.
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  • FILIPSEBOFILIPSEBO Member Posts: 270
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT : WE`LL IT SEEM I`M NOT THE ONLY ONE HAVING PROBS FROM THREAD IN TECH QUERIES AND WERE ALL USEING DIFFERENT INTERNET PROVIDERS, SO TO ME THAT POINT`S TO ONE SERVICE THAT WILL NEVER ADMIT IT`S THERE END THAT`S AT PROBLEM.
    Posted by spornybol
    I'm on a Linux machine, using Firefox and Virgin Media is my ISP. When i tried to view tournaments, bizarrely my browser was trying to force a connection to twitter.com which was also down. Twitter has just come back up and all of a sudden i can view tournaments again. These were the only 2 sites i had a problem with. Strange??
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  • MachkaMachka Member Posts: 4,627
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT:
    In Response to Re: NOW YOUR TAKING PIDDLE, NOW FFF-IN SORT IT : I can't. But i blame Twitter =(
    Posted by FILIPSEBO
    This!
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 173,927
    edited September 2011

    If you have a problem such as this, & want it solved, there is little point in Posting it on the Community, that is not what it is here for, & almost never speeds resolution. Customer Care have not, do not, & never will, monitor the Community for Customer Complaints, the system does not work that way. as they have far faster & more time-effective routes to problem resolution.

    Contacting Customer Care, with a clear & concise explanation of the problem is far more effective. I would also strongly advise against using "FFF-IN" style comments or "SORT IT OUT SKY" when speaking with CC, too, it does nothing to help, quite the opposite, if you think about the psychology of people skills.

    See "Chat live", "e-mail us", or "call us" on this page.....

     http://help.skybet.com/display/4/kb/optional/index.aspx?tab=opt1&opt=1&c=12&cpc=ElvAC635AWqfXv2uVcmrS3B2Q&cid=5&r=0.3548618

    Sky Poker try VERY hard to continually improve the software, & Customer Experience, & regret any problems that inevitably arise from time to time. Dealing with them in a rational & logical manner gets them sorted fastest, always.

    Thank you.
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  • spornybolspornybol Member Posts: 8,212
    edited September 2011

    I AM SORRY FOR HE FFF PART AND HAVE NOW TAKIN OFF, I DID PHONE C/CARE AND THEY SAID IT WAS TALK/TALK SERVER, NOW THIS IS WHERE I HAD A PROBLEM BECAUSE I`M ON BT BROADBAND BUT THEY STILL INSISTED IT WAS TALK/TALK, SO I POINTED OUT THAT OTHER PLAYERS WHERE HAVING THE SAME PROBLEM AND THEY WERE ALL DIFFERENT ISP.
    THE REASON I POSTED ON THIS THREAD WAS HOPING A SKY BOFFIN WOULD SEE ( EVEN IF MOVED TO TECH QUERIES) BUT WHEN I DO POST PROB UP IN TECH QUERIES NO-ONE SEEMS BOTHERED TO REPLY.
     
    AND AGAIN SORRY, I WAS WOUND UP BY GOING IN CIRCLES WTH C/CARE.

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  • RubixCubeRubixCube Member Posts: 8
    edited September 2011

    Can't see the point in having this section of the community if sky do not, have not & never will use it...

    "Technical QueriesIf you have any problems or questions about the Sky Poker website or download software please post them here."

    TBH when i first started having problems the first thing I did was go to the technical queries part of the community. 

    I've not had any problems since Tuesday evening so hopefuly it's all sorted.  
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 173,927
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE,:
    I AM SORRY FOR HE FFF PART AND HAVE NOW TAKIN OFF, I DID PHONE C/CARE AND THEY SAID IT WAS TALK/TALK SERVER, NOW THIS IS WHERE I HAD A PROBLEM BECAUSE I`M ON BT BROADBAND BUT THEY STILL INSISTED IT WAS TALK/TALK, SO I POINTED OUT THAT OTHER PLAYERS WHERE HAVING THE SAME PROBLEM AND THEY WERE ALL DIFFERENT ISP. THE REASON I POSTED ON THIS THREAD WAS HOPING A SKY BOFFIN WOULD SEE ( EVEN IF MOVED TO TECH QUERIES) BUT WHEN I DO POST PROB UP IN TECH QUERIES NO-ONE SEEMS BOTHERED TO REPLY.   AND AGAIN SORRY, I WAS WOUND UP BY GOING IN CIRCLES WTH C/CARE.
    Posted by spornybol
    NOBODY from the Sky Poker Management Team EVER monitor the Community at night, & they rarely do so during "working hours". It is the role of Customer Care, as has been pointed out on innumerable occasions, to deal with these problems, & you are strongly advised to contact them. They do NOT monitor this Poker Community, ever.

    There is a "Technical Queries" Board, but that is clearly NOT designed for time-precious problems.

    These are the facts, not "PIDDLE".
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  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 173,927
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE,:
    Can't see the point in having this section of the community if sky do not, have not & never will use it... " Technical Queries If you have any problems or questions about the Sky Poker website or download software please post them here." TBH when i first started having problems the first thing I did was go to the technical queries part of the community.  I've not had any problems since Tuesday evening so hopefuly it's all sorted.  
    Posted by RubixCube
    Hi Mr Cube,

    There are a whole range of good reasons why the "Technical Queries" Board exists, but if someone has a time-precious problem late at night, posting in "Technical Queries" has never been the answer.

    I'm simply trying to point out, as I have hundreds of times before, that if someone has an urgent software or service problem, it is no good Posting it on the Community, which exists for a different purpose altogether.

    I can't force players to heed the advice I posted, but I'm just re-stating the facts, in an attempt to be helpful, & to ensure our Clients get the best possible service.      
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  • DOHHHHHHHDOHHHHHHH Member Posts: 17,929
    edited September 2011
    In Response to Re: NOW YOUR TAKING PIDDLE,:
    In Response to Re: NOW YOUR TAKING PIDDLE, : Hi Mr Cube, There are a whole range of good reasons why the "Technical Queries" Board exists, but if someone has a time-precious problem late at night, posting in "Technical Queries" has never been the answer. I'm simply trying to point out, as I have hundreds of times before, that if someone has an urgent software or service problem, it is no good Posting it on the Community, which exists for a different purpose altogether. I can't force players to heed the advice I posted, but I'm just re-stating the facts, in an attempt to be helpful, & to ensure our Clients get the best possible service.   
    Posted by Tikay10
    Whilst I agree with this in instances where it is a major site issue, effecting a large number of players, there have been many times when I've had problems with my machine, or something on my computer making sky poker either run slowly, or not run at all.

    The geeksquad of Machka, acidman, noseybonk, scouse red and pokertrev, have all responded to a forum post of mine within 10/15 mins and improved/fixed the issue without any need for me to go through customer care etc.

    Often it's as simple as a firewall, adobe update, re-install the site, change internet settings bla bla bla, all the stuff I would never know about myself, that would appear blatantly obvious to semi-competent computer brains!

    Maybe an "ask the geeksquad" thread somewhere, theres normally 1 of those 5 online to help within a few mins.

    Tbf they do respond to forum posts anyway tho. (if they see them)

    It's always worth asking the geeksquad, especially if everyone else seems to be running fine.


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