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Sky Rich - can you help?
Draig
Member Posts: 231
21:40:02 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible.
21:40:32 We apologise for the delay. For forgotten PIN please call 08000 725181
21:41:32 Thank you for your patience, we will deal with your query as soon as possible.
21:42:12 We're very sorry that we've kept you waiting for so long. If you continue to hold, we'll be with you as soon as we can.
21:42:52 Thanks for your patience, we'll deal with your query shortly.
21:43:02 Nazlie has joined this session!
21:43:02 Connected with Nazlie
21:43:07 Hi draig, my name's Nazlie. How can I help you today?
21:43:15 i wish to make a complaint
21:43:23 and dont hang up on me this time
21:43:57 you did not reply in a while therefore I closed the session
21:44:13 The session has ended!
Comments
I am a paying customer, and not to type out details of a compliant in 16 seconds is probably an over reaction on my part.
Hmmm....
Let me think on how long I have played here, and how many emails I get from other poker sites asking for my custom, and balance that against this, my 2nd time of ever contacting customer service...
Hrmm.....
That's terrible fancy calling you shorty!
I apologize for any inconvenience that you might have experienced as a result of this. You will need to raise your complaint with Customer Care Team and they will be able to deal with the parties involved.
You will be able to put your complaint in writing to help@skypoker.com and for the attention of Management.
Thanks
Sky Mod
Better still employ Hale as your secratary................I def wouldn't argue with her.
(Yes, I know that I'm a black pot).
My actual original complaint is minor, and I naively presumed would be dealt with in a professional and speedy manner, but it does involve me losing money due to a technical issue, and therefore losing blinds while using Sky Poker. However since then, and through trying to contact your customer “service” reps in order to raise the issue, the level of “service” I received was, frankly, appalling. I only managed to screenshot (copy paste) the 3rd conversation with one of your reps, after being hung up on for the 3rd time while trying to make the complaint.
Here is the copy paste, which has also been posted on your forum, of the 3rd….let us say, conversation.
21:40:02 We are experiencing a high level of contacts. Please bear with us and we will get to you as soon as possible.
21:40:32 We apologise for the delay. For forgotten PIN please call 08000 725181 21:41:32 Thank you for your patience, we will deal with your query as soon as possible.
21:42:12 We're very sorry that we've kept you waiting for so long. If you continue to hold, we'll be with you as soon as we can.
21:42:52 Thanks for your patience, we'll deal with your query shortly.
21:43:02 Nazlie has joined this session!
21:43:02 Connected with Nazlie
21:43:07 Hi draig, my name's Nazlie. How can I help you today?
21:43:15 i wish to make a complaint
21:43:23 and dont hang up on me this time
21:43:57 you did not reply in a while therefore I closed the session
21:44:13 The session has ended!
Now, I know full well I am not the best of speed typists in the world, however, to expect me to type the details of my complaint within 16 seconds is bordering on lunacy. Bear in mind this was the third attempt at trying to get some form of attention for Sky’s technical fault which resulted in me losing blinds and unable to play on a cash game. You took the blinds but I am unable to play.
I only wanted the blinds refunded as a matter of principle, but the treatment given to me by your so called “service” team has been shocking.
The first person I was typing to, hung up on me as soon as he/she knew I was playing again, after reloading the interface, and losing the blinds current and previous. I was fortunate to regain my place at the table, and this did not in any way address the issue of losing the money through your software fault.
The second person “Nazlie” hung up on me before I could explain the problem, on the 2nd call, and he/she done it again for the third time after 16 seconds, which is shown above.
Now then, I am not usually one to complain, and this is probably only the 2nd time in the MANY years I have used your site to contact “services”. However, I do find this treatment of a long time and regular customer of your site, frankly, shocking. I also have the top Sky internet package and the full Sky TV package with you, so you at Sky get a fair penny out of me each month, and this is certainly not the treatment I expect, or deserve, from your company or representatives. Should I reconsider a monthly payment to you in excess of £80 due to this “service”?
I look forward to your reply and hope you will address these matters in a suitable manner, with haste.
Regards, *************,
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Username Draig
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