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Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into

shaun84shaun84 Member Posts: 685
edited April 2012 in Poker Chat
I had a thread up where others were experiencing the same problem as me buyt Sky saw fit to move it to the back of beyond to hush it up! The Grand national Freeroll had more players than the Sky software could handle and it was spilling over into my Main Event. I have now had to keep pre clicking all in and eventually went out. This is a joke. The 'Live Chat' 'Customer Service' had a 20 minute cue to get through and the girl then told me that for recording the conversation, where she told me I was the first to complain about this, that she would be cutting me off. Then the Moderators see fit to move the thread that had people replying with the same problem! Absolute Joke. I haven't had a problem like this with Sky since I returned to the site last August. The reason I left in the first place was due to a similar problem. I will evaluate the situation and decide on a fyrther course of action when I have calmed down as I have just put my fist through a door and will now be paying someone to fit a new one. Absolutely disgusted with the so called 'Customer service' and annoyed that Sky poker decided to run a tourney that they new full well their software couldn't handle!
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  • DOHHHHHHHDOHHHHHHH Member Posts: 17,929
    edited April 2012
    I lag'd in the freeroll, and other games whilst I was in it.

    It's ok now, but im only 1 tabling........
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  • sara36dd08sara36dd08 Member Posts: 826
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    I lag'd in the freeroll, and other games whilst I was in it. It's ok now, but im only 1 tabling........
    Posted by DOHHHHHHH
    snap
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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    See Sky, wasn't just me. People are allowed to talk about a problem when they have one and to keep moving the thread is futile. You keep moving it and I'll keep re-writing it. SIMPLES!lol
    Best wishes. Shaun the Villa fan in Bham
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  • EvilPinguEvilPingu Member Posts: 3,462
    edited April 2012
    As posted on the other thread, Sky's Customer Care is pants - One of the things I'm looking forward to with Priority Club if I get in at the end of this month is hopefully getting a personal Customer Care dude who treats customers like human beings, not like dirt.

    And it still makes absolutely no sense to me why Sky choose to run an event with 2k players, especially following the UKOPS BH debacle. Every Sky event should, IMO, be capped @ 700 runners max, as anything more seems to cause major problems. I've stopped playing for the night, simply 'cause the problems with the freeroll were affecting my other games, so Sky have already lost main + mini entry fee that I would've paid most nights, as well as however many DYM entry fees I'd pay tonight as well.

    Putting your fist through a door is definitely -EV though, and it hurts - not something I'd recommend doing.

    Andy the Leeds fan from Swindon :)
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  • Lambert180Lambert180 Member Posts: 12,197
    edited April 2012
    Interesting, all this time Pingu and I never knew what your name was.

    I aint been playing but I thought I'd bundle in on this thread anyway. I was gonna play some HU later, but I might just give it a miss for tonight.

    I know Sky software is in the process of being updated but yeah as you said Andy, they should cap tournies until the updates are released and they know the system can cope.

    I must not have been paying attention that night, what was the UKOPS BH debacle?
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  • sara36dd08sara36dd08 Member Posts: 826
    edited April 2012


     lambert


      ukops bh had to be stopped as was so slow you were only playing one hand per level
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  • Lambert180Lambert180 Member Posts: 12,197
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
     lambert   ukops bh had to be stopped as was so slow you were only playing one hand per level
    Posted by sara36dd08
    Wow, embarrassing!
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  • EvilPinguEvilPingu Member Posts: 3,462
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    I must not have been paying attention that night, what was the UKOPS BH debacle?
    Posted by Lambert180
    Sky had a £33, £20k or £25k GTD BH side event during the Xmas UKOPS, got somewhere in the region of 850 runners, same problems as with the Freeroll tonight, people were getting dealt maybe 1 or 2 hands per blind level, turned into a crapshoot and there was a load of people complaining on the forum that night and the next day, asking for buy-ins back, people saying "I want x amount of money as I was in 1st before the problems started", etc. Can't remember exactly what happened, but must've cost Sky Poker a few thousand quid. 

    After that, I don't know how they can run a Freeroll with 2k runners, knowing that they're going to have similar problems, if not worse.
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  • DUNMIDOSHDUNMIDOSH Member Posts: 1,473
    edited April 2012
    In Response to Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    I had a thread up where others were experiencing the same problem as me buyt Sky saw fit to move it to the back of beyond to hush it up! The Grand national Freeroll had more players than the Sky software could handle and it was spilling over into my Main Event. I have now had to keep pre clicking all in and eventually went out. This is a joke. The 'Live Chat' 'Customer Service' had a 20 minute cue to get through and the girl then told me that for recording the conversation, where she told me I was the first to complain about this, that she would be cutting me off. Then the Moderators see fit to move the thread that had people replying with the same problem! Absolute Joke. I haven't had a problem like this with Sky since I returned to the site last August. The reason I left in the first place was due to a similar problem. I will evaluate the situation and decide on a fyrther course of action when I have calmed down as I have just put my fist through a door and will now be paying someone to fit a new one. Absolutely disgusted with the so called 'Customer service' and annoyed that Sky poker decided to run a tourney that they new full well their software couldn't handle!
    Posted by shaun84
    I spy a forum ban!
    truth is we all know there's a problem, but it's going to get worse because the site is getting more and more popular for the variety it's giving!
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  • Lambert180Lambert180 Member Posts: 12,197
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    In Response to Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : I spy a forum ban! truth is we all know there's a problem, but it's going to get worse because the site is getting more and more popular for the variety it's giving!
    Posted by DUNMIDOSH
    Well I'm sure they're well aware of the fact the site is getting more popular (as I'm sure they want it to), hence why they are updating all the software. Problem is, they kinda should have got all thbefore it ever got to a point where they couldn't handle the traffic, but hindsight is a lovely thing.

    I'm sure they'll sort it.
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  • MachkaMachka Member Posts: 4,627
    edited April 2012
    The only comment I'd make on this is You or I don't know how many people contacted customer care with this problem.

    Part of the problem is that people come onto the forum and write about it where it isn't seen by anyone from Sky Poker possibly until the next day.

    If everyone reported the problem via customer care then they'd pretty soon realise there is a problem and act on it.
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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    In Response to Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : I spy a forum ban! truth is we all know there's a problem, but it's going to get worse because the site is getting more and more popular for the variety it's giving!
    Posted by DUNMIDOSH
    If they want to lose a customer then fine Forum ban me. I am so infuriated by the Customer service agents that I simply wouldn't care.
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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    The only comment I'd make on this is You or I don't know how many people contacted customer care with this problem. Part of the problem is that people come onto the forum and write about it where it isn't seen by anyone from Sky Poker possibly until the next day. If everyone reported the problem via customer care then they'd pretty soon realise there is a problem and act on it.
    Posted by Machka
    I'd say a  20 minute cue for Live chat would tell you the level of complaints.
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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    I know the right hand side is partially obscured but I can email the full thing to anyone who can't wing it on what is missing.lol
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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    Mods have removed my post with the ridiculous comments by a Customer Service agent who was trying to tell me how and when to play poker and would not admit there was a problem or apologise. Again no comment on why the removal had taken place. I believe I will be leaving as this is getting ridiculous. No one willing to stand up and admit the problem or apologise is a disgrace. Then to have a jumped up answering machine telling me how to play poker and that I should have 'Tried to play normally and maybe it would have sorted itself out' yet he still claimed there was no problem which contradicts his statement.
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  • SolarCarroSolarCarro Member Posts: 2,273
    edited April 2012
    Shaun

    You don't need an explanation - read the sticky guidelines thread

    Extract

    The Sky Poker Community is not a replacement for Customer Care. Nor is it a place to air specific grievances with the service or product. If you have any issues regarding your account, (i.e., Cash for Points, bonus offer or tournament token queries) direct these to Customer Care, not on the forum or PMs to Moderators. Details for Customer Care can be found at the bottom of the page.

    We don’t like the idea of customer’s thinking they’re getting terrible service from the Community when the truth is Customer Care are the people they should be speaking to in the first place.

    That's why

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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    Shaun You don't need an explanation - read the sticky guidelines thread Extract The Sky Poker Community is not a replacement for Customer Care. Nor is it a place to air specific grievances with the service or product. If you have any issues regarding your account, (i.e., Cash for Points, bonus offer or tournament token queries) direct these to Customer Care, not on the forum or PMs to Moderators. Details for Customer Care can be found at the bottom of the page. We don’t like the idea of customer’s thinking they’re getting terrible service from the Community when the truth is Customer Care are the people they should be speaking to in the first place. That's why
    Posted by SolarCarro
    SolarCarro I assume your the Mod that moved the original thread and deleted the post on this one then?
    I never at any point said I was getting 'terrible service from the community'. Nor did I imply that it was Sky Pokers fault. I was putting the Thread and subsequent posts up to see if others had experienced the same problem. Your curt response shows you didn't read it thouroughly enough. To simply state 'Thats Why' is rather rude and I assume you have taken it personally as did I when I had a thread moved without a reason applied. I was not airing a problem that needed to be dealt with by CC I was seeking information from other players about their experiences of the problems that have undoubtedly been happening tonight. In future before you post such a dismissive reply you should read all posts carefully and consider your reply.
    Best wishes. Shaun the Villa fan in Bham
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  • SolarCarroSolarCarro Member Posts: 2,273
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : SolarCarro I assume your the Mod that moved the original thread and deleted the post on this one then? I never at any point said I was getting 'terrible service from the community'. Nor did I imply that it was Sky Pokers fault. I was putting the Thread and subsequent posts up to see if others had experienced the same problem. Your curt response shows you didn't read it thouroughly enough. To simply state 'Thats Why' is rather rude and I assume you have taken it personally as did I when I had a thread moved without a reason applied. I was not airing a problem that needed to be dealt with by CC I was seeking information from other players about their experiences of the problems that have undoubtedly been happening tonight. In future before you post such a dismissive reply you should read all posts carefully and consider your reply. Best wishes. Shaun the Villa fan in Bham
    Posted by shaun84
    You assume incorrectly
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  • shaun84shaun84 Member Posts: 685
    edited April 2012
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event!:
    In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : You assume incorrectly
    Posted by SolarCarro
    So why jump in so quickly? It was a legitimate question to ask for a reason why it was moved in the first place and why the subsequent post was removed all together. I apologise for jumping to conclusions and obviously am truly sorry for suggesting you were the Mod who moved it.
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  • spornybolspornybol Member Posts: 8,212
    edited April 2012
    been there, done it got banned that`s all.

    edit; one misplaced wording get`s moved /> /> i feel i`ve been kicked in gut`s with primo semi << shame no-one from sky ( not mods ) replied to post ( wonder why ) ??
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