In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : So why jump in so quickly? It was a legitimate question to ask for a reason why it was moved in the first place and why the subsequent post was removed all together. I apologise for jumping to conclusions and obviously am truly sorry for suggesting you were the Mod who moved it. Posted by shaun84
I logged on, read the thread and thought I was being helpful explaining why a post concerning customer care would have been moved (I did not see the post that was moved) I also tried to explain why they haven't pm'ed you the reason as it was explained in a sticky post.
I wasn't being rude I can assure you, just trying to be helpful.
No need to apologise, you haven't said anything to apologise before and I am sorry you are getting the brush off but I'm just trying to re-iterate that nobody on the forum can be of any useful help
In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : I logged on, read the thread and thought I was being helpful explaining why a post concerning customer care would have been moved (I did not see the post that was moved) I also tried to explain why they haven't pm'ed you the reason as it was explained in a sticky post. I wasn't being rude I can assure you, just trying to be helpful. No need to apologise, you haven't said anything to apologise before and I am sorry you are getting the brush off but I'm just trying to re-iterate that nobody on the forum can be of any useful help Dave Posted by SolarCarro
I'm glad I didn't cause any offence. I was putting the thread up to see how many other people had experienced the problem and was gaining information for when I made my complaint to CC tomorrow. All the posts on the previous thread and the ones on here are ammunition for me when complaining to CC tomorrow. I also know the reasons why the don't post an explanation when moving or closing a thread but that doesn't mean it is correct. It would save so much infuriation if they just said, 'Thread has been moved for XYZ reason'. Then we wouldn't get infuriated and continue to angrily bash away the keyboard as I have been doing since 20:15.lol. Thanks for not being offended/annoyed at my last post as I am thouroughly p****d off with the treatment I have had tonight and replied rather quickly without thinking about my response. Thanks for also trying to help. Best wishes. Shaun the Villa fan in Bham
In Response to Re: Mods I'll just keep starting the same thread! LAG due to Grand National Freeroll spilling over into Main Event! : I'm glad I didn't cause any offence. I was putting the thread up to see how many other people had experienced the problem and was gaining information for when I made my complaint to CC tomorrow. All the posts on the previous thread and the ones on here are ammunition for me when complaining to CC tomorrow. I also know the reasons why the don't post an explanation when moving or closing a thread but that doesn't mean it is correct. It would save so much infuriation if they just said, 'Thread has been moved for XYZ reason'. Then we wouldn't get infuriated and continue to angrily bash away the keyboard as I have been doing since 20:15.lol. Thanks for not being offended/annoyed at my last post as I am thouroughly p****d off with the treatment I have had tonight and replied rather quickly without thinking about my response. Thanks for also trying to help. Best wishes. Shaun the Villa fan in Bham Posted by shaun84
Hi Shaun, As a matter of course when we Mods, delete a post , or a thread we usually, not all the time, but usually PM the individual involved to explain the reason. In many cases when we simply move a thread it is usually self explainitory why it has been moved, it's just in the wrong section.
I can't speak for the other Mods but I will make a point of expaining moved threads, either by PM or by posting on the moved thread. What seems like a casual move for us can obviously be frustating for the individual conecerned. I will endeavour to be a bit more open about the reason, when I move a thread.
i complained and waited a good while for CC a queue of 7 took awhile but got someone,i got a refund for my sng as i blinded out of that and f/r as a once of gesture but they are not responsible for connection errors.i informed them i had'nt a connection issue and other people had same issue as stated in community forum we both said thank you @ good night.
i was glad i got my fiver back but was disappointed and frustrated i missed out on f/r and had to restart laptop 2 or 3 times so i could reload pity really and hope they take note of this thread and fellow players post if they had contacted CC so we know they are fully aware of the issue and regulars frustration of missing out
i complained and waited a good while for CC a queue of 7 took awhile but got someone,i got a refund for my sng as i blinded out of that and f/r as a once of gesture but they are not responsible for connection errors.i informed them i had'nt a connection issue and other people had same issue as stated in community forum we both said thank you @ good night. i was glad i got my fiver back but was disappointed and frustrated i missed out on f/r and had to restart laptop 2 or 3 times so i could reload pity really and hope they take note of this thread and fellow players post if they had contacted CC so we know they are fully aware of the issue and regulars frustration of missing out Posted by dubmaster
Half the problem is that they assume everyone wants a refund, so they are reluctant to admit a problem. They didn't admit there was a problem and even told me that it may be something at my end.lol
As posted on the other thread, Sky's Customer Care is pants - One of the things I'm looking forward to with Priority Club if I get in at the end of this month is hopefully getting a personal Customer Care dude who treats customers like human beings, not like dirt. And it still makes absolutely no sense to me why Sky choose to run an event with 2k players, especially following the UKOPS BH debacle. Every Sky event should, IMO, be capped @ 700 runners max, as anything more seems to cause major problems. I've stopped playing for the night, simply 'cause the problems with the freeroll were affecting my other games, so Sky have already lost main + mini entry fee that I would've paid most nights, as well as however many DYM entry fees I'd pay tonight as well. Putting your fist through a door is definitely -EV though, and it hurts - not something I'd recommend doing. Andy the Leeds fan from Swindon Posted by EvilPingu
This is exactly what I said last time this happened, which was the VLV freeroll only a month ago... (15th of March to be precise...)
Oh and funnily enough, after being in a 40 minute cue the rep told me no one else was having problems... despite almost everybody on all 3 of my tables suffering... and a F****** 40 minute cue!!!!!!
She kept going on about my connection being to blame with no chance of admitting it was SKY's failure.
Serious business />>> SORT IT OUT SKY
Oh and shaun you were one of the replies on that thread too :P
Shaun You don't need an explanation - read the sticky guidelines thread Extract The Sky Poker Community is not a replacement for Customer Care. Nor is it a place to air specific grievances with the service or product. If you have any issues regarding your account, (i.e., Cash for Points, bonus offer or tournament token queries) direct these to Customer Care, not on the forum or PMs to Moderators. Details for Customer Care can be found at the bottom of the page. We don’t like the idea of customer’s thinking they’re getting terrible service from the Community when the truth is Customer Care are the people they should be speaking to in the first place. That's why Posted by SolarCarro
Comments
I wasn't being rude I can assure you, just trying to be helpful.
No need to apologise, you haven't said anything to apologise before and I am sorry you are getting the brush off but I'm just trying to re-iterate that nobody on the forum can be of any useful help
Dave
Best wishes. Shaun the Villa fan in Bham
Oh and funnily enough, after being in a 40 minute cue the rep told me no one else was having problems... despite almost everybody on all 3 of my tables suffering... and a F****** 40 minute cue!!!!!!
She kept going on about my connection being to blame with no chance of admitting it was SKY's failure.
Serious business />>> SORT IT OUT SKY
Oh and shaun you were one of the replies on that thread too :P
That is a big part of what a forum should be for.
Not letting us do that is tyranical.
Had to reboot twice whilst playing this and was playing 2 other tourneys at the same time
The problem actually seemed to be opening the lobby, both times I did this the whole site just ground to a halt
Apologies for the few that were affected.
As we have said repeatedly, please contact customer care if you have any issues.
We are closing this thread, please do not restart the same thread elsewhere.
Sky Poker