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Download client bug since update

sikassikas Member Posts: 857
edited June 2012 in Community Help & Advice
since the 'sync breaks' update my download client takes 2-3+ attempts to launch, it goes...

'Initialising...'

'Loading CM Menu...'

then just hangs the the lil loading 'dial' just keeps goin round n round, not majopr problem, i just click 'Quit Sky Poker' then try it again, just thought the dev's should b aware

any1 else got this problem?
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  • SHANXTASHANXTA Member Posts: 1,507
    edited May 2012
    +1
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  • DazlerDazler Member Posts: 3,970
    edited May 2012
    yes i get this problem and especialy now when i have my search browser open for the forums and the download client it automaticaly trys to load multiple tables from each, the online one loads but the download client versions just show a table with Code '0!1' comes up in the seat. Its really anoying if you multi table.
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  • _ARAZI__ARAZI_ Member Posts: 549
    edited May 2012
    Same here mate and also when i join waiting lists the table sometimes pops up but wont let me sit :(
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  • simonnatursimonnatur Member Posts: 330
    edited May 2012
    +1
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  • Woogie8688Woogie8688 Member Posts: 811
    edited May 2012
    Am having the same problem, its not happening every time tho, only an intermittent fault.
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  • SlykllistSlykllist Member Posts: 2,888
    edited May 2012
    Had the same problem but just clicked quit SkyPoker and tried again and it opened fine 2nd attempt.
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  • devonfish5devonfish5 Member Posts: 4,291
    edited May 2012
    +1 too,
    what,s going on....
    was fine b4.
     THOUGHT SKY WERE MEANT TO BE IMPROVING THINGS......

    "just saying"

    ;-)

    dev
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  • kb245kb245 Member Posts: 435
    edited May 2012
    In Response to Re: Download client bug since update:
    +1 too, what,s going on.... was fine b4.  THOUGHT SKY WERE MEANT TO BE IMPROVING THINGS...... "just saying" ;-) dev
    Posted by devonfish5
    +1. have always had this problem .it never gets addressed. phone customer service and all u get is it must be at your end there is nothing wrond here and no one else has complained.....
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  • pomfrittespomfrittes Member Posts: 2,981
    edited May 2012
    In Response to Re: Download client bug since update:
    yes i get this problem and especialy now when i have my search browser open for the forums and the download client it automaticaly trys to load multiple tables from each, the online one loads but the download client versions just show a table with Code '0!1' comes up in the seat. Its really anoying if you multi table.
    Posted by Dazler

      This, but only happened on 1 day and seems ok now.
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  • 12671267 Member Posts: 936
    edited May 2012
    When download says loading ... 

    ctrl + alt + delete.
    Start task manager.
    Processes
    Click on Sky poker, end process.

    Try again to open download., Then it will (should) load up fine.    Hope this helps.
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  • kb245kb245 Member Posts: 435
    edited May 2012
    In Response to Re: Download client bug since update:
    When download says loading ...  ctrl + alt + delete. Start task manager. Processes Click on Sky poker, end process. Try again to open download., Then it will (should) load up fine.    Hope this helps.
    Posted by 1267
    no .tried that thanks. re downloaded goes away comes back. and y should you have to keep messing about like that. it makes multi tabling impossible!! how can it be at my end when it doesnt happen on any other site?? and no . there is nothin else running in the background.( standard sky reply).
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  • WHOAMI196WHOAMI196 Member Posts: 1,170
    edited May 2012
    give the shortcut a lucky-rub with your mouse a few times before opening, works every time lol,
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  • pilgrim07pilgrim07 Member Posts: 232
    edited May 2012
    In Response to Re: Download client bug since update:
    Am having the same problem, its not happening every time tho, only an intermittent fault.
    Posted by Woogie8688
    +1
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  • goldnballzgoldnballz Member Posts: 2,814
    edited May 2012
    In Response to Re: Download client bug since update:
    In Response to Re: Download client bug since update : +1
    Posted by pilgrim07
    +2
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  • AcidMan27AcidMan27 Member Posts: 3,752
    edited May 2012
    You're probably all best uninstalling the client and adobe air, restart your system and then re-install them both.
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  • drumahai05drumahai05 Member Posts: 777
    edited May 2012
    In Response to Download client bug since update:
    since the 'sync breaks' update my download client takes 2-3+ attempts to launch, it goes... 'Initialising...' 'Loading CM Menu...' then just hangs the the lil loading 'dial' just keeps goin round n round, not majopr problem, i just click 'Quit Sky Poker' then try it again, just thought the dev's should b aware any1 else got this problem?
    Posted by sikas
    me to does my head in.
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  • Sky_PokerSky_Poker Member Posts: 2,715
    edited May 2012
    Hi Guys,

    Thanks for raising this on here, it sounds intermittent (we cant recreate it), we'll need more information from all of you affected to investigate this and get any problems resolved.

    If this is affecting you still then please could you email our customer care team as a technical query using the form here with full details?

    they will likely request a copy of the log files for the download client, these can be found in a directory on your computer called 'Skypokerlogs'

    There is a log file for each day, we will just need the days when you have had a problem.

    Hopefully this will help us get to the bottom of this

    Kind Regards

    Sky Poker Team
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  • BoxsterBoxster Member Posts: 4,461
    edited May 2012
    Still doing it. Sent log to Sky technical 

    Await reply
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  • Kiwini4uKiwini4u Member Posts: 3,830
    edited May 2012
    Mines just started to play up too so I have sent a message to Sky using the above form. 

    Steve
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  • wynne1938wynne1938 Member Posts: 20,555
    edited May 2012
    In Response to Download client bug since update:
    since the 'sync breaks' update my download client takes 2-3+ attempts to launch, it goes... 'Initialising...' 'Loading CM Menu...' then just hangs the the lil loading 'dial' just keeps goin round n round, not majopr problem, i just click 'Quit Sky Poker' then try it again, just thought the dev's should b aware any1 else got this problem?
    Posted by sikas
    +1
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