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Cant login?!?

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  • MAXALLYMAXALLY Member Posts: 17,646
    edited August 2012


    My gas central heating broke down yesterday so I am having to use my real fire to heat the house. The trouble is I am having a real hard time trying to get the logs in.

    Can any one help?
  • hawk7112hawk7112 Member Posts: 3,627
    edited August 2012
    In Response to Re: Cant login?!?:
    My gas central heating broke down yesterday so I am having to use my real fire to heat the house. The trouble is I am having a real hard time trying to get the logs in. Can any one help?
    Posted by MAXALLY

    I wood if i could. 
  • JeffterJeffter Member Posts: 658
    edited August 2012
    In Response to Re: Cant login?!?:
    My gas central heating broke down yesterday so I am having to use my real fire to heat the house. The trouble is I am having a real hard time trying to get the logs in. Can any one help?
    Posted by MAXALLY

    my logs get stuck too --------- takes about 3 flushes to get rid of em!!!!!

  • Sky_DaveSky_Dave Member Posts: 3,288
    edited August 2012
    In Response to Re: Cant login?!?:
    My gas central heating broke down yesterday so I am having to use my real fire to heat the house. The trouble is I am having a real hard time trying to get the logs in. Can any one help?
    Posted by MAXALLY
    I said on topic. :)
  • TPTP123TPTP123 Member Posts: 492
    edited August 2012
    In Response to Re: Cant login?!?:
    Hi folks,  This has been raised as an issue and it's being investigated at the moment. While it is still under investigation it's impossible to say what is causing it, but we currrently believe it is related to the new Adobe Air update (v 3.4). We suspect that update is in 'public beta' at the moment which is why some of you won't have been forced to update and hence aren't experiencing the issue. There is something which seems to get us around the 'stuck login', which you might want to try until the fix is issued. It doesn't appear to get stuck on login while you have the 'Remember Me' checked, but that's with a handful of us here working on it. If you are having issues could you give this a try and let us know if it solves it for you? As I said, it is being worked on now and we'll update you as soon as we have more. Thanks all, Dave
    Posted by Sky_Dave
    I have this problem for some time now and it mainly occurs in the evening usually between 6pm-10pm. 

    I can always log in fine later on say, after 2am.

    The Adobe Air download update notice drives me mad, its like something (possibly Sky Client) is auto installing an older version of it, and then Adobe is telling me I need to update.  I constantly get this message on loading my pc. After reinstalling and then restarting sometimes it'll be okay.


  • Pi3145Pi3145 Member Posts: 17
    edited August 2012
    same here i updated adobe and now cant log on using my laptop   how do I remove the latest adobe update to see if that was it? 
  • GliterBabeGliterBabe Member Posts: 361
    edited August 2012
    Same problem here updated on lappie can't log in ..... Easy solution use Internet Explorer for time being :)
  • SDodgerSDodger Member Posts: 141
    edited August 2012
    In Response to Re: Cant login?!?:
    Hi folks,  This has been raised as an issue and it's being investigated at the moment. While it is still under investigation it's impossible to say what is causing it, but we currrently believe it is related to the new Adobe Air update (v 3.4). We suspect that update is in 'public beta' at the moment which is why some of you won't have been forced to update and hence aren't experiencing the issue. There is something which seems to get us around the 'stuck login', which you might want to try until the fix is issued. It doesn't appear to get stuck on login while you have the 'Remember Me' checked, but that's with a handful of us here working on it. If you are having issues could you give this a try and let us know if it solves it for you? As I said, it is being worked on now and we'll update you as soon as we have more. Thanks all, Dave
    Posted by Sky_Dave
    Hi Dave, yea ive jus tried this and its worked, gona play now so will let you know if any further problems,
    cheers.
  • TPTP123TPTP123 Member Posts: 492
    edited August 2012
    In Response to Re: Cant login?!?:
    or use browser 
    Posted by IDONKCALLU
    yeah but obv thats not a long term solution, imagaine the money they could be missing out on in rake for the players that can't log in or even worse imagine the bad playes who dont log in bcause of this!!!!????!!! And can't be botherd to log in on browser... i'm sure there's some out that that would do this unlike the regs.

    Thread just goes to show its affecting a lot of users, but as the browsers is there as a backup no one is reporting it. 

    I bet if browser didn't work as well.. forum would be in uproar!!!
  • oynutteroynutter Member Posts: 4,773
    edited August 2012
    In Response to Re: Cant login?!?:
    In Response to Re: Cant login?!? : yeah but obv thats not a long term solution, imagaine the money they could be missing out on in rake for the players that can't log in or even worse imagine the bad playes who dont log in bcause of this!!!!????!!! And can't be botherd to log in on browser... i'm sure there's some out that that would do this unlike the regs. Thread just goes to show its affecting a lot of users, but as the browsers is there as a backup no one is reporting it.  I bet if browser didn't work as well.. forum would be in uproar!!!
    Posted by TPTP123
    lol-- Think about it
  • mike1975mike1975 Member Posts: 420
    edited August 2012
    In Response to Re: Cant login?!?:
    Further to Dave's comment Mine did it once the 1st time after the 3.4 update (login details gone). Once I'd entered my details (WITH 'Remember Me') it's been fine since.
    Posted by NoseyBonk
    had the same issue, the remember me worked for me also.
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