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2 power cuts in my area cost me about £120. Do I not get any compensation? :(
Aerionz
Member Posts: 84
Power cuts hardly ever happen but now there have been 2 in my area tonight and they've ruined my session, costing me about £120 in buy ins. I know the usual answer is "no we do not refund issues on your end" but this is a regional power outage, not exactly my fault! And £120 is a lot.
Comments
@Aerionz
That's very unfortunate. Have you tried asking your power provider? They are to blame, after all.
its a real kick in the teeth to lose £120 from something completely out of your control, and get zero refund or sympathy
Yes, its a nasty one. I can give you some sympathy, but I'm not sure that helps much.
Well nobody should have their whole 'roll on the table in these days of Responsible Gambling, so I don't think that kite flies.
You could contact CC & see what they say, but I can't imagine any circumstance where they would refund £120 for a power cut. Once word got out think how many others would pile in.
"Go speak to your energy provider" is the line in these spots, but unfortunately they're useless - Inevitably the person on the other end of the line has no understanding of someone being able to make money gambling, or they'll tell you "We can't refund money that you might have lost anyway". It's still worth trying, especially if everyone working from home has changed energy/internet providers' attitudes to compensating customers losing money as a direct result of any outages, but you'll probably still get mugged off somehow.
IMO all you can do is be prepared as well as possible for when something like this happens, so that you are able to reduce the damage. Being sat back in within 5 minutes while other players blind out is just another edge you can give yourself.
I recommend having the following:
- Spare laptop (assuming you're grinding on a PC)
- Phone with Wi-Fi hotspot capability
- Portable phone charger which stores at least two full phone battery charges (i.e. not the £1 portable chargers you can pick up in Poundland)
Simply make sure you've got your laptop & backup phone charger ready to go at all times, and connect to the Wi-Fi hotspot at least once before you actually need to use it in an emergency so that everything auto-connects.
If you don't have a laptop already, then it's expensive for something that you're probably not going to use much. But you don't need many power cuts/Wi-Fi dropouts before it pays for itself (particularly if your ISP likes doing scheduled maintenance at 1am on a Tuesday without telling you about it, just as you reach the final table of a main event!), and it's always there if your regular grind computer ever decides it doesn't want to work any more.
what did customer care tell you in 2013?
However, I'm sure they will have something in their T's&C's that helps them wriggle out of paying any compensation......... but you can but try
GOOD LUCK
No harm in contacting your electricity supplier, but your chances are somewhere between slim and nil.
@MISTY4ME @Aerionz
If the power cut caused the loss of all the food in the freezer you would not dream of expecting compo from the supermarket who sold it to you, but that's effectively the same as asking Sky Poker for compo.
I was referring to the electric Company @Tikay10 , but as 'My Learned Friend' points out, it will be nigh on impossible
I doubt others lose those amounts each year as they take precautions - see the post earlier in the thread by Evil Pingu.
Power cuts are mercifully rare in the UK, unless you live in some wild out of the way spot, but one or two a year is certainly likely, so taking precautions is what most people do. Even just having a mobile phone available cuts the risk enormously.
Seems to me the advice to having a spare laptop and access to a mobile internet connection ready to go is the way you should be going. You could set that up for a couple of hundred and it would pay for itself if the failures are this common.