A note for the tech team if reading this though. A few weeks ago, Sky Bet was auto logging out every few seconds/minutes. It corrected itself fairly quickly though so probably went unnoticed to many. Even though the same 'platform' is used, it may be worth checking out the fault history with that side of the fence.
Plus a tech team rep actually coming on the Forum with a response would be more ideal than leaving poor old Tikay to absorb the flack.
All is well! I managed to play double my usual dyms up until 3am. The problem was painful, but if people had a little patience and logged in 7 or 8 times eventually it would let you register for a game and all my games were played fully. Once they started there were no further issues.
Nobody likes issues on the site, this one has been probably the most disruptive. However as a veteran of 14 years and 200,000+ games i've had less than 10 days where Sky has had problems, and most of those have been fixed. within hours of it happening.
I was disheartened to see another veteran tommyD who if my guess is right has made a good living from Sky over the years, almost demanding that the suits come and apologise and say what they are going to do in the future.
It will be a sad day when and if Sky folds, i and thousands of others have had years of entertainment, and i personally don't think all the negative vibes i'm hearing every day are valid.
We live in a world where it's expected that everything works like a Rolex watch. Skypoker may not be the Rolls Royce it once was. However i still believe it's the best site and the knockers should be wary...keep moaning and the suits might say enough is enough.
All is well! I managed to play double my usual dyms up until 3am. The problem was painful, but if people had a little patience and logged in 7 or 8 times eventually it would let you register for a game and all my games were played fully. Once they started there were no further issues.
Nobody likes issues on the site, this one has been probably the most disruptive. However as a veteran of 14 years and 200,000+ games i've had less than 10 days where Sky has had problems, and most of those have been fixed. within hours of it happening.
I was disheartened to see another veteran tommyD who if my guess is right has made a good living from Sky over the years, almost demanding that the suits come and apologise and say what they are going to do in the future.
It will be a sad day when and if Sky folds, i and thousands of others have had years of entertainment, and i personally don't think all the negative vibes i'm hearing every day are valid.
We live in a world where it's expected that everything works like a Rolex watch. Skypoker may not be the Rolls Royce it once was. However i still believe it's the best site and the knockers should be wary...keep moaning and the suits might say enough is enough.
At what point should players say enough is enough? Lots of people have made a good living from skypoker but have also paid a lot of rake. Based on scope I have paid nearly £100k in rake and that excludes cash games. Should we only complain when the software is 20years out of date? Other sites you play on have regular updates to their software, sky is miles behind. Loyalty has to go both ways
All is well! I managed to play double my usual dyms up until 3am. The problem was painful, but if people had a little patience and logged in 7 or 8 times eventually it would let you register for a game and all my games were played fully. Once they started there were no further issues.
Nobody likes issues on the site, this one has been probably the most disruptive. However as a veteran of 14 years and 200,000+ games i've had less than 10 days where Sky has had problems, and most of those have been fixed. within hours of it happening.
I was disheartened to see another veteran tommyD who if my guess is right has made a good living from Sky over the years, almost demanding that the suits come and apologise and say what they are going to do in the future.
It will be a sad day when and if Sky folds, i and thousands of others have had years of entertainment, and i personally don't think all the negative vibes i'm hearing every day are valid.
We live in a world where it's expected that everything works like a Rolex watch. Skypoker may not be the Rolls Royce it once was. However i still believe it's the best site and the knockers should be wary...keep moaning and the suits might say enough is enough.
At what point should players say enough is enough? Lots of people have made a good living from skypoker but have also paid a lot of rake. Based on scope I have paid nearly £100k in rake and that excludes cash games. Should we only complain when the software is 20years out of date? Other sites you play on have regular updates to their software, sky is miles behind. Loyalty has to go both ways
I think when I look at the much lower variance on sky and the higher win rates I have on sky vs other sites I for the most part now have come to accept it as a trade off. I have in the past been quite visibly upset on the forums over issues before but I think on balance there is something to what you say.
However there has already been people commenting on the traffic falling previously and these issues do likely lose us players. Further if in the future this cost me a very strong position in the main I may be irate as others may be.
We currently have a promotion starting next month which is aimed at encouraging players to play as much as possible. Hopefully we do not have issues during that month.
One thing I think may be a helpful adaptation is some sort of fail safe to unregister from tournaments or SNGS if someone is having issues. Like a button people could click that unregisters from all. The reason I say this is usually when I play on sky I quickly register for all the tournaments I plan to play that day. If there are issues of constant disruption I would rather not been on the hook to losing several hundred by blinding out if I am unable to get back in. Or maybe a software improvement where by if someone is sitting out/inactive across all tables it auto unregisters them?
Fortunately I have yet to have an issue like this But it would be comforting if there was some sort of fail safe in the software.
I was disheartened to see another veteran tommyD who if my guess is right has made a good living from Sky over the years, almost demanding that the suits come and apologise and say what they are going to do in the future.
Cleary not what I said. I was asking for a public forum for questions and concerns to be aired. To say I was 'almost demanding that the suits come and apologise' is utterly misrepresenting what I said. Plus SkyPoker have actually done the thing I have asked for years ago so this is not new ground. Everything I have suggested and said I believe to be 100% reasonable and appropriate. Attacking my reasonable dialogue by trying to reframe it as aggressive is a well worn tactic I've seen before and won't be responding to in kind, however while I don't recognise your name you'd be welcome to pop along too if this meeting happens. I would suggest any regular player would like to.
Firstly been on an hour and the site seems to be running fine, secondly grateful to Tikay for keeping us updated throughout. I do think its important to express frustration around the issues when they occur and try and find suitable solutions though as clearly at the moment the process when an issue occurs is not at an acceptable level.
I accept the site will have issues, it would be beneficial to have something in place to give security and assurance that any money lost as a result of these site issues will be compensated, there doesn't seem to be a clear process in place to sort that afterwards specific to poker besides going back to live chat and hoping to rungood they will understand what you're even talking about but that is quite time consuming and very hit and miss.
A direct dialogue with the tech team working on the situation via the forum and keeping everyone updated on exactly whats happened and how its being/been resolved would be one positive step that seems clear and obvious, secondly a clear process for players affected by the issues to follow in order to understand what to do to resolve money lost as a result of the site encountering issues would be another as being directed to live chat isn't enough in my opinion.
Personally i had over £800 spread across heads up sng lobbys and couldn't even login long enough to deregister before i was booted again, it took me easily +30 times of logging back in quickly trying to click deregister on a game before i managed to get out of all of them and in the meantime games were registered and i lost at least £110 maybe more, if my own connection goes and i lose that money i accept the risk and thats my personal responsibility, but to lose that money due to a site issue then not having a clear secure process to follow to ensure that money is refunded is something that creates a lot of uncertainy around committing alot of money on the site.
Oh my! What real issues have you had over the years Mattbates? I am surprised and disgusted that you have posted in this forum. I have paid over £50,000 in rake. Some would say i'm a losing player £4,500 down on shark. Others know that i make a few quid from rakeback and other promotions, so in reality i have made my hobby a profitable one. It has been a frustrating period of my life as i'd hoped to move through the levels, to make a decent amount from poker. This has not been the case,and yet i am obviously in the minority when i say i am totally (with a few minor issues) happy with my 14 years on sky. You have had run good on Sky for years . i won't say how much you've won but it's obscene. Sky have treated you like royalty and given you access to all the trappings of a ''celebrity'' and yet you of all people are bemoaning the software issues. I'm baffled as to why you have posted anything at all, but of course i know just like the many other 'poker pros' on the site GREED is a real and concerning trait.
TOMMYD i apologise if i have read your posts wrong (even though you don't know me!) I have been a long time admirer of your game. The posts in my view seemed almost hostile and an ultimatum. However if this kind of attitude has got stuff done in the past then i salute you and i wish you good luck in your future ventures.
Oh my! What real issues have you had over the years Mattbates? I am surprised and disgusted that you have posted in this forum. I have paid over £50,000 in rake. Some would say i'm a losing player £4,500 down on shark. Others know that i make a few quid from rakeback and other promotions, so in reality i have made my hobby a profitable one. It has been a frustrating period of my life as i'd hoped to move through the levels, to make a decent amount from poker. This has not been the case,and yet i am obviously in the minority when i say i am totally (with a few minor issues) happy with my 14 years on sky. You have had run good on Sky for years . i won't say how much you've won but it's obscene. Sky have treated you like royalty and given you access to all the trappings of a ''celebrity'' and yet you of all people are bemoaning the software issues. I'm baffled as to why you have posted anything at all, but of course i know just like the many other 'poker pros' on the site GREED is a real and concerning trait.
TOMMYD i apologise if i have read your posts wrong (even though you don't know me!) I have been a long time admirer of your game. The posts in my view seemed almost hostile and an ultimatum. However if this kind of attitude has got stuff done in the past then i salute you and i wish you good luck in your future ventures.
There are many interesting characters on this forum and plenty of ridiculous posts over the years, so you've done well to top that list.
Oh my! What real issues have you had over the years Mattbates? I am surprised and disgusted that you have posted in this forum. I have paid over £50,000 in rake. Some would say i'm a losing player £4,500 down on shark. Others know that i make a few quid from rakeback and other promotions, so in reality i have made my hobby a profitable one. It has been a frustrating period of my life as i'd hoped to move through the levels, to make a decent amount from poker. This has not been the case,and yet i am obviously in the minority when i say i am totally (with a few minor issues) happy with my 14 years on sky. You have had run good on Sky for years . i won't say how much you've won but it's obscene. Sky have treated you like royalty and given you access to all the trappings of a ''celebrity'' and yet you of all people are bemoaning the software issues. I'm baffled as to why you have posted anything at all, but of course i know just like the many other 'poker pros' on the site GREED is a real and concerning trait.
TOMMYD i apologise if i have read your posts wrong (even though you don't know me!) I have been a long time admirer of your game. The posts in my view seemed almost hostile and an ultimatum. However if this kind of attitude has got stuff done in the past then i salute you and i wish you good luck in your future ventures.
Sorry it has taken a while to respond been super busy with autograph hunters outside my house given I am such a celebrity.
I have done very well on sky, it is no secret. I have put a lot of time and effort into making that money though. You are in some kind of dream world if you think I have been treated like royalty. I went on the show a couple of times as did lots of people. I do feel I have been treated well by the sky guys at live events and when I have had problems on the site but I have also been a loyal customer and paid a lot of rake and I do think they treat people well. You have Tikay who will go above and beyond what you would expect but he does that for most people because that is what he is like and he wants customers to have a good experience. I have no issue with the guys that work for sky, I think they do a good job but also think their hands are tied with the tools (the software) they are provided with.
You say about players being greedy, it is a job for a lot of players so of course they want to maximise earnings from that job. Do you take issue with people in other jobs wanting to earn more money?
Not sure what to say about you hoping to move through the levels, poker isn’t easy. Most people have to work extremely hard on and off the tables to do well. Maybe you need to be a bit greedy to have the desire to work hard and do well rather than just hoping it happens/moaning about others that do well. Or you have to accept that having a hobby that you enjoy and doesn’t cost you any money is a good thing.
So because I have won a lot of money I can’t say anything about the quality of software provided which was considered not up to the job probably at least five years ago probably more and is still not updated? I can’t speak for the sky staff but I doubt they think the software provided is good and am sure they would like a platform that would help them compete against the other sites. Allow them to market a modern product. I am not that bothered about the issue the other night although I think not having resource on hand at peak times to resolve things doesn’t seem very good. My issue is the software which was going to be updated for years and years and hasn’t (for various reasons).
Surprised you aren’t aware of the software limitations which have been discussed consistently through the years on the forum. Probably forgetting a lot but…. Most sites have antes (or at least the option of them), tournament tickets, lobbys that always update, you can always see your cards first hand of a FT, auto rebuy/add on, option for custom bet sizings/stacks in bb. It has been better recently but there was the spell of mass crashes.
I am assuming you haven’t played on other sites so don’t have an understanding of the differences in software between sky and the other sites.
I have moved the majority of my volume elsewhere, I am fine doing that but I would actually like sky to thrive but it can only do that with better software. Only looking at MTT/SNG I have paid about 1/3 of the rake this year compared to same period last year. Enquiring over the possibility of a meeting with those that make these decisions which has been done before seems perfectly reasonable to me.
Comments
It's hard to be specific, but monitoring seems to suggest it is affecting around 25% of the active players.
Update, 0906 Friday
The problem has continued through the night, but please be assured the full Tech Team are on the case.
When there is any further news, I'll let you know.
Update at 10.07am Friday
Are you still experiencing the problems. It SEEMS to be OK for me & many of the previously affected players.Feedback appreciated.
Thank you.
A note for the tech team if reading this though. A few weeks ago, Sky Bet was auto logging out every few seconds/minutes. It corrected itself fairly quickly though so probably went unnoticed to many. Even though the same 'platform' is used, it may be worth checking out the fault history with that side of the fence.
Plus a tech team rep actually coming on the Forum with a response would be more ideal than leaving poor old Tikay to absorb the flack.
Nobody likes issues on the site, this one has been probably the most disruptive. However as a veteran of 14 years and 200,000+ games i've had less than 10 days where Sky has had problems, and most of those have been fixed. within hours of it happening.
I was disheartened to see another veteran tommyD who if my guess is right has made a good living from Sky over the years, almost demanding that the suits come and apologise and say what they are going to do in the future.
It will be a sad day when and if Sky folds, i and thousands of others have had years of entertainment, and i personally don't think all the negative vibes i'm hearing every day are valid.
We live in a world where it's expected that everything works like a Rolex watch. Skypoker may not be the Rolls Royce it once was. However i still believe it's the best site and the knockers should be wary...keep moaning and the suits might say enough is enough.
However there has already been people commenting on the traffic falling previously and these issues do likely lose us players. Further if in the future this cost me a very strong position in the main I may be irate as others may be.
We currently have a promotion starting next month which is aimed at encouraging players to play as much as possible. Hopefully we do not have issues during that month.
One thing I think may be a helpful adaptation is some sort of fail safe to unregister from tournaments or SNGS if someone is having issues. Like a button people could click that unregisters from all. The reason I say this is usually when I play on sky I quickly register for all the tournaments I plan to play that day. If there are issues of constant disruption I would rather not been on the hook to losing several hundred by blinding out if I am unable to get back in. Or maybe a software improvement where by if someone is sitting out/inactive across all tables it auto unregisters them?
Fortunately I have yet to have an issue like this But it would be comforting if there was some sort of fail safe in the software.
I accept the site will have issues, it would be beneficial to have something in place to give security and assurance that any money lost as a result of these site issues will be compensated, there doesn't seem to be a clear process in place to sort that afterwards specific to poker besides going back to live chat and hoping to rungood they will understand what you're even talking about but that is quite time consuming and very hit and miss.
A direct dialogue with the tech team working on the situation via the forum and keeping everyone updated on exactly whats happened and how its being/been resolved would be one positive step that seems clear and obvious, secondly a clear process for players affected by the issues to follow in order to understand what to do to resolve money lost as a result of the site encountering issues would be another as being directed to live chat isn't enough in my opinion.
Personally i had over £800 spread across heads up sng lobbys and couldn't even login long enough to deregister before i was booted again, it took me easily +30 times of logging back in quickly trying to click deregister on a game before i managed to get out of all of them and in the meantime games were registered and i lost at least £110 maybe more, if my own connection goes and i lose that money i accept the risk and thats my personal responsibility, but to lose that money due to a site issue then not having a clear secure process to follow to ensure that money is refunded is something that creates a lot of uncertainy around committing alot of money on the site.
TOMMYD i apologise if i have read your posts wrong (even though you don't know me!) I have been a long time admirer of your game. The posts in my view seemed almost hostile and an ultimatum. However if this kind of attitude has got stuff done in the past then i salute you and i wish you good luck in your future ventures.
I have done very well on sky, it is no secret. I have put a lot of time and effort into making that money though. You are in some kind of dream world if you think I have been treated like royalty. I went on the show a couple of times as did lots of people. I do feel I have been treated well by the sky guys at live events and when I have had problems on the site but I have also been a loyal customer and paid a lot of rake and I do think they treat people well. You have Tikay who will go above and beyond what you would expect but he does that for most people because that is what he is like and he wants customers to have a good experience. I have no issue with the guys that work for sky, I think they do a good job but also think their hands are tied with the tools (the software) they are provided with.
You say about players being greedy, it is a job for a lot of players so of course they want to maximise earnings from that job. Do you take issue with people in other jobs wanting to earn more money?
Not sure what to say about you hoping to move through the levels, poker isn’t easy. Most people have to work extremely hard on and off the tables to do well. Maybe you need to be a bit greedy to have the desire to work hard and do well rather than just hoping it happens/moaning about others that do well. Or you have to accept that having a hobby that you enjoy and doesn’t cost you any money is a good thing.
So because I have won a lot of money I can’t say anything about the quality of software provided which was considered not up to the job probably at least five years ago probably more and is still not updated? I can’t speak for the sky staff but I doubt they think the software provided is good and am sure they would like a platform that would help them compete against the other sites. Allow them to market a modern product. I am not that bothered about the issue the other night although I think not having resource on hand at peak times to resolve things doesn’t seem very good. My issue is the software which was going to be updated for years and years and hasn’t (for various reasons).
Surprised you aren’t aware of the software limitations which have been discussed consistently through the years on the forum. Probably forgetting a lot but….
Most sites have antes (or at least the option of them), tournament tickets, lobbys that always update, you can always see your cards first hand of a FT, auto rebuy/add on, option for custom bet sizings/stacks in bb. It has been better recently but there was the spell of mass crashes.
I am assuming you haven’t played on other sites so don’t have an understanding of the differences in software between sky and the other sites.
I have moved the majority of my volume elsewhere, I am fine doing that but I would actually like sky to thrive but it can only do that with better software. Only looking at MTT/SNG I have paid about 1/3 of the rake this year compared to same period last year.
Enquiring over the possibility of a meeting with those that make these decisions which has been done before seems perfectly reasonable to me.
For many years now, it would appear there has been no desire to improve the software or to promote the site.
It seems to be just lingering along.