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Caring for the customer's every need.

Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715

Just booked into my Hotel for the SPT Brighton weekend, & they displayed this notice on the check-in desk...




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Comments

  • mumsiemumsie Member Posts: 7,925
    Straight to reception, get that cancelled.
  • goldongoldon Member Posts: 8,981
    They must know he doesn't TIP......... cough!
  • EnutEnut Member Posts: 3,473
    Tipping is an ex gratia payment for good service, not an automatic percentage you haven't even agreed to before you've even received the service. I presume they have told you what percentage it is? I wonder what the law is wrt demanding the payment back if the service is not up to standard?
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715

    ^^^^


    Nope, not even advised me what the % is. In theory then, presumably, it could be any amount.
  • HAYSIEHAYSIE Member Posts: 35,517
    edited February 29


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  • HAYSIEHAYSIE Member Posts: 35,517
    Its unlikely to be less than 10%.
    Could turn out to be a few quid if you are staying for 3 or 4 nights, have a bit of breakfast, room service, etc.
    Tips should surely be voluntary, and depend on good service.
    Plenty of restaurants do this, but I have not heard of a hotel doing it before.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715

    Ha, incredible arrogance.


    "It's FREE"
  • DoublemeDoubleme Member Posts: 2,042
    I wasnt ever realistically going to go to the brighton spt its too in the middle of studies and we tend to only do the manchester one. I thought if there was a london one I could just coach it there and back.

    mind you in manchester our friends dog keeps getting excited in the wrong way to see me, and I feel uncomfortable round that dog. Its not that the dog appears gay I mean gay isnt my thing but you know nothing against that if a guy makes a pass at me I just politely reject well I have a girlfriend so I guess if anyone makes a pass at me I politely reject.

    Just its kind of creepy when they are not of the same species.

    anyway I think once you factor in a hotel it gets very expensive I am assuming sky pay for your hotel but it would normally cost over £200 a night? so £600 for the three days.

    A lot of actuary jobs are based in Salford which apprently is near Manchester so maybe thats commutable if I get one of those jobs.
  • stokefcstokefc Member Posts: 7,811
    ^^^^
    A bit random David
    @Tikay10
    It does say at the bottom if you don't want to do it automatically to let them know :o
    They've got some neck to put that up, it would put me off immediately
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715
    edited March 1
    Doubleme said:

    I wasnt ever realistically going to go to the brighton spt its too in the middle of studies and we tend to only do the manchester one. I thought if there was a london one I could just coach it there and back.

    mind you in manchester our friends dog keeps getting excited in the wrong way to see me, and I feel uncomfortable round that dog. Its not that the dog appears gay I mean gay isnt my thing but you know nothing against that if a guy makes a pass at me I just politely reject well I have a girlfriend so I guess if anyone makes a pass at me I politely reject.

    Just its kind of creepy when they are not of the same species.

    anyway I think once you factor in a hotel it gets very expensive I am assuming sky pay for your hotel but it would normally cost over £200 a night? so £600 for the three days.

    A lot of actuary jobs are based in Salford which apprently is near Manchester so maybe thats commutable if I get one of those jobs.

    Yes, Sky pay my exs when I'm away on Company business & I appreciate that makes me a vey lucky boy indeed.

    My hotel is "Hickstead Hotel", which is actually 12 miles north of Brighton, so I drive back & forth each day. The hotel is out in the countryside, has a fishing lake, herons, owls, all sorts & is beautifully peaceful. A nearby golf course or two too, but I'm not golfing this weekend. The drive to & from the Casino is lovely too, a few miles down the dual carriageway A23, along the dualled A27 until Brighton's "Amex Stadium" at Falmer, along the top of the South Downs, then cross over Brighton Racecourse & drive steeply downhill to the seafront & those magnificent Brighton cliffs. I get me a Costa coffee for the drive & it's just a lovely, peaceful half an hour, a rare chance for me to completely relax.

    The room rate for my hotel is £130 per night including breakfast, so 4 x £130 = £520. (This is excluding any tip...). Quite reasonable, all things considered.






  • EnutEnut Member Posts: 3,473
    edited March 1
    So they are adding a tip to the bill and not even telling you how much it is? Surely that can't be legal. If we suddenly see Sky increasing the rake we'll know it was a little more than expected!

    Beautiful hotel @Tikay10, enjoy your stay on the 'sunny south coast'!

    Edit - Apologies, I probably used too many exclamation marks there.......!
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715
    Enut said:

    So they are adding a tip to the bill and not even telling you how much it is? Surely that can't be legal. If we suddenly see Sky increasing the rake we'll know it was a little more than expected!

    Beautiful hotel @Tikay10, enjoy your stay on the 'sunny south coast'!

    Edit - Apologies, I probably used too many exclamation marks there.......!



    Correct.


    Someone clearly failed to "read the room". Probably introduced by a newly-hired Uni Graduate with an IQ of 200 but no "real life" experience. It's colossal PR disaster to have introduced that.

    They say all gratuities go straight to the Staff, but somehow I'm not sure I buy that, I bet there's a deduction.

  • EnutEnut Member Posts: 3,473
    I rarely enjoy conflict and have worked bars, tables etc when younger so appreciate the difference tips can make when you're not being paid much, I also tip virtually every time I eat out or stay at a hotel BUT I would be telling them to remove that service charge straight away and leaving feedback as to why.
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715

    Yes, I always tip too (assuming OK servce) & I tip quite generously.

    But I'd NEVER tip if it were mandatory, & someone said "you are obliged to tip".

    FWIW, in Vegas, many places automatically add a tip & call it a "Service Charge" so you can't get round it. It's like "Resort Fees" in Vegas Hotels, forget the name, it's just a disguised way of upping the Room Rate.

    The Resort Fee at The Wynn this year is $55 per night - that's on top of the room rate. And Tax is on top of those.
  • HAYSIEHAYSIE Member Posts: 35,517
    How did it go?
  • goldongoldon Member Posts: 8,981
    50p Tip... is a lot of money for an O.A.P. on triple lock....
  • Tikay10Tikay10 Member, Administrator, Moderator Posts: 168,715
    HAYSIE said:

    How did it go?

    @HAYSIE


    Was OK, I just worded them in advance that I'd not be paying for a tip.

    Bit weird really, I've never given tips in hotels. Taxis, restaurants etc, yes, no problem, but not Hotels. The exception is the "Maid", I always leave them a good tip.
  • HAYSIEHAYSIE Member Posts: 35,517
    Tikay10 said:

    HAYSIE said:

    How did it go?

    @HAYSIE


    Was OK, I just worded them in advance that I'd not be paying for a tip.

    Bit weird really, I've never given tips in hotels. Taxis, restaurants etc, yes, no problem, but not Hotels. The exception is the "Maid", I always leave them a good tip.
    I am the same.
  • DoublemeDoubleme Member Posts: 2,042
    Tikay10 said:

    Enut said:

    So they are adding a tip to the bill and not even telling you how much it is? Surely that can't be legal. If we suddenly see Sky increasing the rake we'll know it was a little more than expected!

    Beautiful hotel @Tikay10, enjoy your stay on the 'sunny south coast'!

    Edit - Apologies, I probably used too many exclamation marks there.......!



    Correct.


    Someone clearly failed to "read the room". Probably introduced by a newly-hired Uni Graduate with an IQ of 200 but no "real life" experience. It's colossal PR disaster to have introduced that.

    They say all gratuities go straight to the Staff, but somehow I'm not sure I buy that, I bet there's a deduction.

    from working in a number of different places in the catering industry, I note that some places regard staff as management and owners as they argue that these are technically staff I worked in a number of places where the majority of tips went straight to management and owners and a small percentage was allocated to the rest of staff.
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