Perhaps its my fault, and I am not explaining myself properly.
My confusion started when you processed the government refunds three times.
You sent the refunds to my bank, then deducted them from my account, before adding them to my bill.
I found this confusing.
You quickly followed this by making five adjustments to my bill in five days.
Although two have since disappeared.
I now realise that two of these adjustments were in respect of the fact that you had charged me twice for the period 3rd June until 30th June.
This can be clearly seen in my payment history in respect of the gas bill, although one of the entries regarding the electricity bill appears to have disappeared since yesterday.
You billed me £22.03 for gas, on 30th June, and again on 7th September, you did the same thing in respect of the electricity, but one of the entries has been deleted.
If this is not the case, then maybe you could explain the reason for the reverse account charges?
Adjustments that retrospectively disappear can only cause confusion, and create suspicion.
You seem to have failed to grasp the point I was making about my meter readings.
I sent the readings off on 2nd November.
On the same day you adjusted my account.
I assumed that this was in respect of the meter readings.
What other reason would you have?
So on the 2nd November my account was £17 in debit, whereas it was previously £88 in credit.
At this point it was clear from the summary that my direct debit from 1st November had not been processed.
This led me to believe that I would be £238 in credit, less the £17 debit, therefore around £221 in credit.
However you made a further adjustment a few days later, after processing my direct debit, showing that I am only £160.99 in credit.
Why would you adjust my account on 2nd November, unless it was in respect of the meter readings?
If this was the case, then please explain the discrepancy?
Payment history
1 Nov 2023 We debited your account £59.74
For 717 kWh of Gas used between 2 Oct 2023 and 1 Nov 2023
Balance £160.99 in credit 1 Nov 2023 We debited your account £105.74
For 324 kWh of Electricity used between 2 Oct 2023 and 1 Nov 2023
Balance £220.73 in credit 1 Nov 2023 You paid us £238.00
Direct debit Balance £326.47 in credit 4 Oct 2023 Reversed account charge £22.03
Gas Balance £88.47 in credit 4 Oct 2023 Reversed account charge £99.20
Gas Balance £66.44 in credit 4 Oct 2023 Reversed account charge £55.00
Gas Balance £32.76 in debit 2 Oct 2023 You paid us £238.00
Direct debit Balance £22.24 in credit 1 Oct 2023 We debited your account £0.67
For 5 kWh of Gas used between 1 Oct 2023 and 1 Oct 2023
Balance £215.76 in debit 1 Oct 2023 We debited your account £3.48
For 10 kWh of Electricity used between 1 Oct 2023 and 1 Oct 2023
Balance £215.09 in debit 30 Sep 2023 We debited your account £58.09
For 408 kWh of Gas used between 1 Jul 2023 and 30 Sep 2023
Balance £211.61 in debit 30 Sep 2023 We debited your account £87.36
For 246 kWh of Electricity used between 7 Sep 2023 and 30 Sep 2023
Balance £153.52 in debit 7 Sep 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £66.16 in debit 6 Sep 2023 We debited your account £55.00
For -728 kWh of Gas used between 4 Sep 2023 and 6 Sep 2023
Balance £44.13 in debit 6 Sep 2023 We debited your account £65.10
For 210 kWh of Electricity used between 4 Sep 2023 and 6 Sep 2023
Balance £99.13 in debit 3 Sep 2023 We debited your account £177.89
For 472 kWh of Electricity used between 1 Jul 2023 and 3 Sep 2023
Balance £34.03 in debit 3 Sep 2023 We debited your account £99.20
For 1047 kWh of Gas used between 1 Jul 2023 and 3 Sep 2023
Balance £143.86 in credit 1 Sep 2023 You paid us £238.00
Direct debit Balance £243.06 in credit 27 Jul 2023 You paid us £238.00
Cash Balance £5.06 in credit 30 Jun 2023 We debited your account £111.91
For 291 kWh of Electricity used between 3 Jun 2023 and 30 Jun 2023
Balance £232.94 in debit 30 Jun 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £121.03 in debit 28 Jun 2023 You paid us £238.00
Cash Balance £99.00 in debit 1 Jun 2023 Balance Transfer £337.00 debit
Balance transfer Balance £337.00 in debit
Kind Regards
Tony Hayes
Hey Tony
We also switched to EDF recently , looking forward to building up for winter as well...
The only point I would make is you didn't give EDF sufficient detail to review your case?🤔💩
Perhaps its my fault, and I am not explaining myself properly.
My confusion started when you processed the government refunds three times.
You sent the refunds to my bank, then deducted them from my account, before adding them to my bill.
I found this confusing.
You quickly followed this by making five adjustments to my bill in five days.
Although two have since disappeared.
I now realise that two of these adjustments were in respect of the fact that you had charged me twice for the period 3rd June until 30th June.
This can be clearly seen in my payment history in respect of the gas bill, although one of the entries regarding the electricity bill appears to have disappeared since yesterday.
You billed me £22.03 for gas, on 30th June, and again on 7th September, you did the same thing in respect of the electricity, but one of the entries has been deleted.
If this is not the case, then maybe you could explain the reason for the reverse account charges?
Adjustments that retrospectively disappear can only cause confusion, and create suspicion.
You seem to have failed to grasp the point I was making about my meter readings.
I sent the readings off on 2nd November.
On the same day you adjusted my account.
I assumed that this was in respect of the meter readings.
What other reason would you have?
So on the 2nd November my account was £17 in debit, whereas it was previously £88 in credit.
At this point it was clear from the summary that my direct debit from 1st November had not been processed.
This led me to believe that I would be £238 in credit, less the £17 debit, therefore around £221 in credit.
However you made a further adjustment a few days later, after processing my direct debit, showing that I am only £160.99 in credit.
Why would you adjust my account on 2nd November, unless it was in respect of the meter readings?
If this was the case, then please explain the discrepancy?
Payment history
1 Nov 2023 We debited your account £59.74
For 717 kWh of Gas used between 2 Oct 2023 and 1 Nov 2023
Balance £160.99 in credit 1 Nov 2023 We debited your account £105.74
For 324 kWh of Electricity used between 2 Oct 2023 and 1 Nov 2023
Balance £220.73 in credit 1 Nov 2023 You paid us £238.00
Direct debit Balance £326.47 in credit 4 Oct 2023 Reversed account charge £22.03
Gas Balance £88.47 in credit 4 Oct 2023 Reversed account charge £99.20
Gas Balance £66.44 in credit 4 Oct 2023 Reversed account charge £55.00
Gas Balance £32.76 in debit 2 Oct 2023 You paid us £238.00
Direct debit Balance £22.24 in credit 1 Oct 2023 We debited your account £0.67
For 5 kWh of Gas used between 1 Oct 2023 and 1 Oct 2023
Balance £215.76 in debit 1 Oct 2023 We debited your account £3.48
For 10 kWh of Electricity used between 1 Oct 2023 and 1 Oct 2023
Balance £215.09 in debit 30 Sep 2023 We debited your account £58.09
For 408 kWh of Gas used between 1 Jul 2023 and 30 Sep 2023
Balance £211.61 in debit 30 Sep 2023 We debited your account £87.36
For 246 kWh of Electricity used between 7 Sep 2023 and 30 Sep 2023
Balance £153.52 in debit 7 Sep 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £66.16 in debit 6 Sep 2023 We debited your account £55.00
For -728 kWh of Gas used between 4 Sep 2023 and 6 Sep 2023
Balance £44.13 in debit 6 Sep 2023 We debited your account £65.10
For 210 kWh of Electricity used between 4 Sep 2023 and 6 Sep 2023
Balance £99.13 in debit 3 Sep 2023 We debited your account £177.89
For 472 kWh of Electricity used between 1 Jul 2023 and 3 Sep 2023
Balance £34.03 in debit 3 Sep 2023 We debited your account £99.20
For 1047 kWh of Gas used between 1 Jul 2023 and 3 Sep 2023
Balance £143.86 in credit 1 Sep 2023 You paid us £238.00
Direct debit Balance £243.06 in credit 27 Jul 2023 You paid us £238.00
Cash Balance £5.06 in credit 30 Jun 2023 We debited your account £111.91
For 291 kWh of Electricity used between 3 Jun 2023 and 30 Jun 2023
Balance £232.94 in debit 30 Jun 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £121.03 in debit 28 Jun 2023 You paid us £238.00
Cash Balance £99.00 in debit 1 Jun 2023 Balance Transfer £337.00 debit
Balance transfer Balance £337.00 in debit
Kind Regards
Tony Hayes
Hey Tony
We also switched to EDF recently , looking forward to building up for winter as well...
The only point I would make is you didn't give EDF sufficient detail to review your case?🤔💩
Perhaps its my fault, and I am not explaining myself properly.
My confusion started when you processed the government refunds three times.
You sent the refunds to my bank, then deducted them from my account, before adding them to my bill.
I found this confusing.
You quickly followed this by making five adjustments to my bill in five days.
Although two have since disappeared.
I now realise that two of these adjustments were in respect of the fact that you had charged me twice for the period 3rd June until 30th June.
This can be clearly seen in my payment history in respect of the gas bill, although one of the entries regarding the electricity bill appears to have disappeared since yesterday.
You billed me £22.03 for gas, on 30th June, and again on 7th September, you did the same thing in respect of the electricity, but one of the entries has been deleted.
If this is not the case, then maybe you could explain the reason for the reverse account charges?
Adjustments that retrospectively disappear can only cause confusion, and create suspicion.
You seem to have failed to grasp the point I was making about my meter readings.
I sent the readings off on 2nd November.
On the same day you adjusted my account.
I assumed that this was in respect of the meter readings.
What other reason would you have?
So on the 2nd November my account was £17 in debit, whereas it was previously £88 in credit.
At this point it was clear from the summary that my direct debit from 1st November had not been processed.
This led me to believe that I would be £238 in credit, less the £17 debit, therefore around £221 in credit.
However you made a further adjustment a few days later, after processing my direct debit, showing that I am only £160.99 in credit.
Why would you adjust my account on 2nd November, unless it was in respect of the meter readings?
If this was the case, then please explain the discrepancy?
Payment history
1 Nov 2023 We debited your account £59.74
For 717 kWh of Gas used between 2 Oct 2023 and 1 Nov 2023
Balance £160.99 in credit 1 Nov 2023 We debited your account £105.74
For 324 kWh of Electricity used between 2 Oct 2023 and 1 Nov 2023
Balance £220.73 in credit 1 Nov 2023 You paid us £238.00
Direct debit Balance £326.47 in credit 4 Oct 2023 Reversed account charge £22.03
Gas Balance £88.47 in credit 4 Oct 2023 Reversed account charge £99.20
Gas Balance £66.44 in credit 4 Oct 2023 Reversed account charge £55.00
Gas Balance £32.76 in debit 2 Oct 2023 You paid us £238.00
Direct debit Balance £22.24 in credit 1 Oct 2023 We debited your account £0.67
For 5 kWh of Gas used between 1 Oct 2023 and 1 Oct 2023
Balance £215.76 in debit 1 Oct 2023 We debited your account £3.48
For 10 kWh of Electricity used between 1 Oct 2023 and 1 Oct 2023
Balance £215.09 in debit 30 Sep 2023 We debited your account £58.09
For 408 kWh of Gas used between 1 Jul 2023 and 30 Sep 2023
Balance £211.61 in debit 30 Sep 2023 We debited your account £87.36
For 246 kWh of Electricity used between 7 Sep 2023 and 30 Sep 2023
Balance £153.52 in debit 7 Sep 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £66.16 in debit 6 Sep 2023 We debited your account £55.00
For -728 kWh of Gas used between 4 Sep 2023 and 6 Sep 2023
Balance £44.13 in debit 6 Sep 2023 We debited your account £65.10
For 210 kWh of Electricity used between 4 Sep 2023 and 6 Sep 2023
Balance £99.13 in debit 3 Sep 2023 We debited your account £177.89
For 472 kWh of Electricity used between 1 Jul 2023 and 3 Sep 2023
Balance £34.03 in debit 3 Sep 2023 We debited your account £99.20
For 1047 kWh of Gas used between 1 Jul 2023 and 3 Sep 2023
Balance £143.86 in credit 1 Sep 2023 You paid us £238.00
Direct debit Balance £243.06 in credit 27 Jul 2023 You paid us £238.00
Cash Balance £5.06 in credit 30 Jun 2023 We debited your account £111.91
For 291 kWh of Electricity used between 3 Jun 2023 and 30 Jun 2023
Balance £232.94 in debit 30 Jun 2023 We debited your account £22.03
For 132 kWh of Gas used between 3 Jun 2023 and 30 Jun 2023
Balance £121.03 in debit 28 Jun 2023 You paid us £238.00
Cash Balance £99.00 in debit 1 Jun 2023 Balance Transfer £337.00 debit
Balance transfer Balance £337.00 in debit
Kind Regards
Tony Hayes
Hey Tony
We also switched to EDF recently , looking forward to building up for winter as well...
The only point I would make is you didn't give EDF sufficient detail to review your case?🤔💩
Refer a friend and you'll both get a £50 credit It's great to share! So each time you refer a friend to us, we'll give you both £50, to say thank you
Your Direct Debit is Decreasing to £128.67 We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
Your Direct Debit is Decreasing to £128.67 We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
The companies quote the estimated price for the next 12 months but they now have a 'Price Cap' review every three months, so the 12 month prediction is nonsense and in January we'll get another 12 month estimate, or am I wrong ?
Your Direct Debit is Decreasing to £128.67 We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
The companies quote the estimated price for the next 12 months but they now have a 'Price Cap' review every three months, so the 12 month prediction is nonsense and in January we'll get another 12 month estimate, or am I wrong ?
Changes to energy price cap between 1 October to 31 December 2024
Every 3 months we review and set a level for how much an energy supplier can charge for each unit of energy and daily standing charge, under the price cap.
Next energy price cap review We review and set a level on how much an energy supplier can charge for each unit of energy including the standing charge every 3 months. The levels for the period 1 January to 31 March 2025 will be published by 25 November 2024.
@HAYSIE I know you replied to my post but does that DD last for the next 12 months or just until the next price review ?
I will assume 12 months. Unless another disaster happens in the meantime. I am currently quite a bit in credit. My recent bills have only been coming to around £70, and I have been paying nearly £170.
@HAYSIE I know you replied to my post but does that DD last for the next 12 months or just until the next price review ?
I will assume 12 months. Unless another disaster happens in the meantime. I am currently quite a bit in credit. My recent bills have only been coming to around £70, and I have been paying nearly £170.
I will wait until the January 'price cap' increase.
@HAYSIE I know you replied to my post but does that DD last for the next 12 months or just until the next price review ?
I will assume 12 months. Unless another disaster happens in the meantime. I am currently quite a bit in credit. My recent bills have only been coming to around £70, and I have been paying nearly £170.
I will wait until the January 'price cap' increase.
I was surprised at this months bills. Luckily I have quite a bit of credit. They have just reduced my dd, and my usage has shot up. My electricity bill has been around £55 per month since April, and that hasnt changed. The gas bill was £35 in September, £67 in October, £148 in November. effectively doubling each month since September. So almost £200 for both this month. Well I have no intention of sitting here playing poker in the dark, or with a big coat on.
If anyone is with EE check your bills as some offers/discounts are being automatically removed, I've been talking to them earlier and they're aware of the situation but don't know why it's happening, they're crediting affected accounts on the next bill.
If anyone is with EE check your bills as some offers/discounts are being automatically removed, I've been talking to them earlier and they're aware of the situation but don't know why it's happening, they're crediting affected accounts on the next bill.
Hi Lucy ,, I'm with EE , is this a automatic refund or will i need to put a claim in , I've not checked my bill yet ,,
If anyone is with EE check your bills as some offers/discounts are being automatically removed, I've been talking to them earlier and they're aware of the situation but don't know why it's happening, they're crediting affected accounts on the next bill.
If anyone is with EE check your bills as some offers/discounts are being automatically removed, I've been talking to them earlier and they're aware of the situation but don't know why it's happening, they're crediting affected accounts on the next bill.
Hi Lucy ,, I'm with EE , is this a automatic refund or will i need to put a claim in , I've not checked my bill yet ,,
I checked my DD earlier and EE had taken more than usual, so I called them and that's when they found out that discounts on my bill had been automatically removed,they couldn't explain why. They couldn't refund me the money so said they'll apply the credit to my next bill. If I was you I'd check your latest bill and if there are any disputes then give them a call. EE have also now got a new system, where they call you back within 15 minutes so you're not waiting in a queue listening to lift music for ages.
If anyone is with EE check your bills as some offers/discounts are being automatically removed, I've been talking to them earlier and they're aware of the situation but don't know why it's happening, they're crediting affected accounts on the next bill.
Hi Lucy ,, I'm with EE , is this a automatic refund or will i need to put a claim in , I've not checked my bill yet ,,
I checked my DD earlier and EE had taken more than usual, so I called them and that's when they found out that discounts on my bill had been automatically removed,they couldn't explain why. They couldn't refund me the money so said they'll apply the credit to my next bill. If I was you I'd check your latest bill and if there are any disputes then give them a call. EE have also now got a new system, where they call you back within 15 minutes so you're not waiting in a queue listening to lift music for ages.
I sent off my meter readings today, and have been notified of the charges for last month. I am unable to uderstand the gas charges. Specifically the meter readings appear to show that we have used almost exactly half the units in December, that we used in November. Yet we have been charged more for December. Could you please explain.
GAS meter read history 29 Dec 2024
5,242
You submitted this reading
29 Nov 2024
5,154
You submitted this reading
29 Oct 2024
5,077
You submitted this reading
30 Sep 2024
5,045
Account History.
28 Dec 2024 We charged your account £166.94
For 2737 kWh of Gas used between 29 Nov 2024 and 28 Dec 2024
28 Nov 2024 We charged your account £147.93
For 2401 kWh of Gas used between 29 Oct 2024 and 28 Nov 2024
28 Oct 2024 We charged your account £66.75
For 1000 kWh of Gas used between 30 Sep 2024 and 28 Oct 2024
29 Sep 2024 We charged your account £34.89
For 441 kWh of Gas used between 31 Aug 2024 and 29 Sep 2024
Comments
It's great to share! So each time you refer a friend to us, we'll give you both £50, to say thank you
Refer a friend
Your Direct Debit is Decreasing to £128.67
We have just run a Direct Debit review to make sure your payments cover your current balance and estimated consumption. This helps prevent you building up too much credit or going into debt.
Based on your current balance and estimated consumption over the next 12 months, we need to change the amount you pay from £169.94 to £128.67. This change will take effect on 1 December 2024.
Every 3 months we review and set a level for how much an energy supplier can charge for each unit of energy and daily standing charge, under the price cap.
Next energy price cap review
We review and set a level on how much an energy supplier can charge for each unit of energy including the standing charge every 3 months. The levels for the period 1 January to 31 March 2025 will be published by 25 November 2024.
https://www.ofgem.gov.uk/news/changes-energy-price-cap-between-1-october-31-december-2024
Just pay exactly what you use each month by card.
This puts me in credit through the Summer, which covers the increased bill in the Winter.
Unless another disaster happens in the meantime.
I am currently quite a bit in credit.
My recent bills have only been coming to around £70, and I have been paying nearly £170.
Luckily I have quite a bit of credit.
They have just reduced my dd, and my usage has shot up.
My electricity bill has been around £55 per month since April, and that hasnt changed.
The gas bill was £35 in September, £67 in October, £148 in November. effectively doubling each month since September.
So almost £200 for both this month.
Well I have no intention of sitting here playing poker in the dark, or with a big coat on.
GAS meter read history
29 Nov 2024
5,154
You submitted this reading
29 Oct 2024
5,077
You submitted this reading
30 Sep 2024
5,045
You submitted this reading
31 Aug 2024
5,031
You submitted this reading
31 Jul 2024
5,028
https://www.msn.com/en-gb/money/other/edf-customers-given-676-after-daily-charge-scrapped/ar-AA1vTAMW?ocid=msedgntp&pc=NMTS&cvid=24bf06432fa44c999757542240927b20&ei=55#fullscreen
I sent off my meter readings today, and have been notified of the charges for last month.
I am unable to uderstand the gas charges.
Specifically the meter readings appear to show that we have used almost exactly half the units in December, that we used in November.
Yet we have been charged more for December.
Could you please explain.
GAS meter read history
29 Dec 2024
5,242
You submitted this reading
29 Nov 2024
5,154
You submitted this reading
29 Oct 2024
5,077
You submitted this reading
30 Sep 2024
5,045
Account History.
28
Dec
2024
We charged your account £166.94
For 2737 kWh of Gas used between 29 Nov 2024 and 28 Dec 2024
28
Nov
2024
We charged your account £147.93
For 2401 kWh of Gas used between 29 Oct 2024 and 28 Nov 2024
28
Oct
2024
We charged your account £66.75
For 1000 kWh of Gas used between 30 Sep 2024 and 28 Oct 2024
29
Sep
2024
We charged your account £34.89
For 441 kWh of Gas used between 31 Aug 2024 and 29 Sep 2024