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One of the Problems with Sky
poppy765
Member Posts: 1,535
in Poker Chat
I’m writing this whilst I’m waiting for my sky table to load, I won my way into the £7.20 semi played for about 20mins flopped a nut flush and the software became unresponsive.
It’s easy to say that it’s my Internet Service Provider but that’s also sky too and they don’t care.
It’s so frustrating to have a massive company that doesn’t employ anyone to help customers. I could spend an hour talking to a bot or I can give up. It’s just so infuriating, I’m a loyal customer but I’m treated so poorly.
Do I just give up on sky?
It’s easy to say that it’s my Internet Service Provider but that’s also sky too and they don’t care.
It’s so frustrating to have a massive company that doesn’t employ anyone to help customers. I could spend an hour talking to a bot or I can give up. It’s just so infuriating, I’m a loyal customer but I’m treated so poorly.
Do I just give up on sky?
Comments
Sky's software crashes less than everyone else's-I reckon it is because it is powered by a Sinclair Spectrum and a rubber band, so there is little to go wrong. Is frustrating having Support that do not understand Poker, but that's not going to change
Reminds me of the time many years ago when I (and many others) were having major connection issues with Party.
They sent me a form, asking what their software team could do to improve things and cheer me up.
My suggestion?
Have them run laps of your Office, and every 3rd lap, shoot the backmarker. That would cheer me up...
"Sky's software crashes less than everyone else's"
A surprising statement, & equally surprising to many, it happens to be true.
Glitches & eccentricities? Oh yes, by the score, but actual crashes, no site has a better record.
However, the problem @poppy765 refers to is a different thing imo. I share their frustration, & I'm unsure where the blame actually sits, but it's a little unfair to say "nobody at Sky cares".
Internet connectivity and a software client are 2 independent technological jurisdictions on the whole so fixing one would very rarely fix the other.
I'm constantly surprised at how much @Tikay10 does to help and mediate frustrated players.
I took the whole thing too personally and was ungrateful towards the people trying to help me. Suffice to say, there's a reason I'm a loyal sky customer and when it eventually goes the forum will be sorely missed.
TYVM @poppy765
I get it, we all get a little frustrated at times. We're cool.
I really have no idea who was to blame for the problems you had that night - you, your Broadband supplier (Sky I gather) or Sky Poker.
For the record though, Sky the Broadband Provider & TV Business have no connection at all with Sky Poker. Sky Bet (who own Sky Poker) just have a licence to use the "Sky" name. That apart, the businesses are not in any way related.
PS - Hope to see you in Brighton.
My try to win a SPT Seat was actually inspired by @coo1-um
He's doing a micro-stakes challenge and still managed to play a few satellites,
so I thought I could try and spin up a £2.60 run.
I had a look at the Brighton promo page, in the event structure bit, does anyone know what 'Race off 25s' during the breaks means, I've not come across that before?
Thanks for being so understanding, hopefully I can put a good run together and see you in Brighton.
As the blinds go up, the 25s become irrelevant. When they are all removed, you get a 100 chip for every 4-25s. If you have 1, 2 or 3 25s left over, the dealer converts every 4 to a 100 during the break. So-if the table had 8 x 25 chips in odds, he deals 1 card for each (so if you have 3 x 25s you get 3 cards etc). The people with the 2 highest cards would then get the 2 x 100 chips (and you could only get 1).
Hope that helps. And Good Luck
Is anyone else having problems with Tournament Lobbies and Tourney Lists not updating ....... just FREEZES until you REFRESH them...... and then FREEZES again.
Same thing's been happening at cash most of the day.
Sky Poker
Network Error
Try Again Quit Sky Poker
My internet is fine, getting this every time ah play, keeps timing me oot.
.... and what is even more annoying is that if you aren't in a Tournament, and you just have the Lobby for that Tourney up (e.g. - I often have Sunday Major Lobby up to see who's doing well) ......that works perfectly, and updates normally, though sometimes a hand behind
Morning James,
Is there any chance the tech guys can look at why the Tournament Lobbies are not updating /Freezing as soon as you open them.....defo messing with my 'slight OCD'
Hope to see you in Brighton next weekend
With the upcoming Vegas leagues coming up i'd recommend this get fixed asap if you want to get that revenue up.
Sadly it hasn't .....or at least for me anyway
.... Works OK for about 5 minutes, but then the in-running Tourney Lobbies just FREEZE again