We're still looking at the issues we've experienced and doing our best to ensure they don't happen again tonight. Unfortunately some issues are not easy to get to the bottom of. We also encountered some network issues beyond our control this afternoon which may have affected your site experience. Please contact customer care if this is the case and they will assist you.
I will update as and when i have more information for you.
In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Emailing is pointless as well as sky cc are a absolute joke. I emailed last night at 1024pm and this morning at 911am and still nothing! I'm thinking about sending my message via my pigeon! Posted by macapaca
Mac, you get more response from that route during the week. I did say it was a slower option, just that it ends up with a much better resolution on average in my experience.
In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : LOL. You definitely did. I talked to chat as I had problems which dwindled my stack and got my refund. Open up another CC and talk to someone with some sense! Posted by gazza127
Booted up live chat again and had a refund within seconds. As TommyD pointed out it seems to be a hit or a miss. Thankfully I won the flip on this occasion. Pleased with sky again now!
In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Barca vs Real at 8pm bud.... Posted by hhyftrftdr
In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Barca vs Real at 8pm bud.... Posted by hhyftrftdr
Where you'll see players going down easier than SkyPoker
In Response to Re: The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March) : Where you'll see players going down easier than SkyPoker Posted by splashies
Can I add that any players who weren't refunded (like me because I was out before Fridays games were stopped but after all the problems started) can still get a refund via Customer Care. 1 quick call and I got my buy in back.
Comments
We're still looking at the issues we've experienced and doing our best to ensure they don't happen again tonight. Unfortunately some issues are not easy to get to the bottom of. We also encountered some network issues beyond our control this afternoon which may have affected your site experience. Please contact customer care if this is the case and they will assist you.
I will update as and when i have more information for you.
Regards
Lee
As TommyD pointed out it seems to be a hit or a miss.
Thankfully I won the flip on this occasion.
Pleased with sky again now!
Adam will be posting an official statement soon on the forum.
Thanks for your patience.
Gl all playing tonight, hope it runs smoothly for your sake AND Sky's sake.