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The Catch All Site Problems Thread 23rd March (and previously 21st and 22nd March)

TommyDTommyD Member Posts: 4,389
edited March 2014 in Poker Chat
Hi all

I have decided to open this thread for all issues regarding the tech problems tonight in an effort for the forum not to be flooded.  Remember Customer Services do not monitor the forum, but if you were going to post about it, please post here.

Thanks
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Comments

  • SlipwaterSlipwater Member Posts: 3,663
    edited March 2014
    In Response to The Catch All Site Problems Thread 21/03/04:
    Hi all I have decided to open this thread for all issues regarding the tech problems tonight in an effort for the forum not to be flooded.  Remember Customer Services do not monitor the forum, but if you were going to post about it, please post here. Thanks
    Posted by TommyD
    Haha - nice job, Tommy.

    SORT IT OUT SKY!!!
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  • craigcu12craigcu12 Member Posts: 3,962
    edited March 2014
    the thing i would like to know is when will the refund be given for the MTT's that we had at the time
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  • SoLackSoLack Member Posts: 2,737
    edited March 2014
    can I claim implied winnings?
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  • alex1229alex1229 Member Posts: 680
    edited March 2014
    Where do we start?
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  • waller02waller02 Member Posts: 9,111
    edited March 2014
    Personally was only playing the £3k BH in which after having double the starting stack was refunded £12.93............would be interested to hear how those who were deep into the mains etc. were handled?

    Have to say though, pretty poor display. If Sky wish their reputation to grow then this hasn't exactly given it a boost!
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  • TommyDTommyD Member Posts: 4,389
    edited March 2014
    A few points to help

    For those wondering about settled MTTs, the info which would have popped up did not include Head Prizes, including your own if you were still in the MTT.  Go to your account, click the 24 quick search and the actual settles will be there.

    For those of you who lost connection, make sure you contact Customer Services for a full refund.  I have a funny feeling they will be busy tonight.  If I was you, email them, they auto respond and log all emails and have to get back to you.  It might take a small amount of time which I know is annoying, but the people there will be flooded tonight so taking a longer route may prove both quicker and less stressful.

    I will be locking the other threads posted tonight so we can keep it all here and not have a whole page of issue threads.
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  • waller02waller02 Member Posts: 9,111
    edited March 2014
    Why should/could this happen at a reputable site though??? joke really....
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  • ajmiltonajmilton Member Posts: 1,458
    edited March 2014
    don't know about the mtt but I reg for a six max speed just as it crashed.
     Got on to live chat and asked for refund and it has been refunded, I've just  logged back in  now.
     I'm sure they will get around to everyone in a short time.
    Regards Alan 
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  • jordz16jordz16 Member Posts: 2,253
    edited March 2014
    Really poor, on the brightside im sure we will get a £100 super turbo freeroll at an inconvenient time for all.
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  • TommyDTommyD Member Posts: 4,389
    edited March 2014
    I'm just a Mod but will try to answer any questions which come up as best I can.

    Also, in case you missed it, as a result Sky have put on a £500 Freeroll at 11:30

    FREEROLL
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  • robert369robert369 Member Posts: 75
    edited March 2014
    In Response to Re: The Catch All Site Problems Thread 21/03/04:
    Really poor, on the brightside im sure we will get a £100 super turbo freeroll at an inconvenient time for all.
    Posted by jordz16
    lol its a 500 quider in 7 minutes be quick
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  • waller02waller02 Member Posts: 9,111
    edited March 2014
    In Response to Re: The Catch All Site Problems Thread 21/03/04:
    don't know about the mtt but I reg for a six max speed just as it crashed.  Got on to live chat and asked for refund and it has been refunded, I've just  logged back in  now.  I'm sure they will get around to everyone in a short time. Regards Alan 
    Posted by ajmilton
    all good and well saying ppl will be refunded but it's still a load of she height. I was well over an hour into the tournament and over double stack and get £1.93 for my efforts...........it's poor no matter how you look at it and there are ppl who were playing main events and such.........an explanation of what occurred ad how refunds were decided is due imo
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  • Matt237Matt237 Member Posts: 1,785
    edited March 2014
    What about those that were blinded out as a result of this and recieved nothing back? Think they should be refunding all involved in the tournaments
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  • mewillowsmewillows Member Posts: 406
    edited March 2014
    Hats off to sky. Refunded quickly and added according to stack size. 
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  • CoqauvinCoqauvin Member Posts: 15
    edited March 2014
    To be honest, I think Skypoker have handled this rather well.  Technical problems can happen on any site, and they have now resolved the issues.  Customer Service were extremely helpful and remained availabvle throughout the problems.  I was playing on three tables, and they have refunded the entry fee. 

    It may have been better to have had the freeroll tomorrow when more people could have taken part.  However, I am able to play in it.

    I don't think it fair for people to blame Skypoker for unavoidable technical issues.  You wouldn't blamer the chef in a restaurant if the oven broke in the middle of setvice.

    Well done Sky for prompt and efficient service.
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  • TommyDTommyD Member Posts: 4,389
    edited March 2014
    In Response to Re: The Catch All Site Problems Thread 21/03/04:
    What about those that were blinded out as a result of this and recieved nothing back? Think they should be refunding all involved in the tournaments
    Posted by Matt237
    Been talking to some.  Some have told me they have been refunded.

    If everyone can just check their account (my account /> quick history search) before contacting C/S that would probably help everyone.  See if you have received a refund and how much.
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  • robert369robert369 Member Posts: 75
    edited March 2014
    In Response to Re: The Catch All Site Problems Thread 21/03/04:
    Hats off to sky. Refunded quickly and added according to stack size. 
    Posted by mewillows
    DITTO
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  • darryn1973darryn1973 Member Posts: 146
    edited March 2014
    In Response to Re: The Catch All Site Problems Thread 21/03/04:
    In Response to Re: The Catch All Site Problems Thread 21/03/04 : all good and well saying ppl will be refunded but it's still a load of she height. I was well over an hour into the tournament and over double stack and get £1.93 for my efforts...........it's poor no matter how you look at it and there are ppl who were playing main events and such.........an explanation of what occurred ad how refunds were decided is due imo
    Posted by waller02
    hi waller

    I was on the same table as you and got £14.24 for the 3K bounty Hunter.

    Don't understand how I got more than you when you had 3000 chips and I had 1700

    014-03-21 21:05:083848268408Tournament£3,000 B/HunterNo Limit£14.24£11.00

    yours

    Darryn

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  • alex1229alex1229 Member Posts: 680
    edited March 2014
    Whats the email for cs
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  • Matt237Matt237 Member Posts: 1,785
    edited March 2014
    In Response to Re: The Catch All Site Problems Thread 21/03/04:
    In Response to Re: The Catch All Site Problems Thread 21/03/04 : Been talking to some.  Some have told me they have been refunded. If everyone can just check their account (my account /> quick history search) before contacting C/S that would probably help everyone.  See if you have received a refund and how much.
    Posted by TommyD

    Its telling me no history found mate.
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