I can see this is really starting to get heated. I will try and calm things down a little but I will have to point to a few other potential home issues.
We want everyone to be able to play on our site to it maximum potential and this is what we strive for at Sky Poker. Sadly that is often limited by the spec and systems in the last mile of the game play experience - when the data and its processing leaves Sky systems and hits the global internet and then home PC's. This last section contains countless 3rd parties, applications, resource bottle necks, etc. ISP's are obvisouly a key part of this.
On this post I will put to one side the potential local Flash issues and PC resource conflicts and concentrate on ISP's.
I have Sky Broadband at home as part oy my Sky employee package. On a good night using the following site I have seen speeds of just over 1Mb. On a bad night I get 800Kbps. http://www.speedtest.net/index.php
And using the Ping section of that site I can get a very poor result when testing against the Amsterdam based node http://www.pingtest.net/
So I do not have a great connection and as such cannot play more than a few tables and struggle with BBC iPlayer. For me this is further complicated by wireless. My wireless drops connection every 30min or so. Some nights I get longer some times shorter. This is infuriating when using a VPN connection and can cause issues playing Poker. You do not always see the issue when just browsing teh interent as the connection automatically re-connects. But any time critical conenctions would suffer - Poker being an example. If I use a physical cable into the back of my wireless router my conenction is rock solid.
I went and downloaded a little app that sees what channels people near me are using and found I had no competition for my wireless channel. So now I keep digging. The only thing I am sure of is that the issue is local to me. I have added the URl but this is only reference - this is not a Sky app and i cannot vouch for it.
I riased an issue with the Poker developement team regarding time outs while actively playing and have also raised the issue of game freezing. The code has been examined closely using examples from players such as OYNUTTER and MERENOVICE. Nothing obvious was seen in the log files so the the Flash Development team are now looking into the issues.
Can you let me know if you are on wireless or physical connection?
I do hope that nobody was throwing abuse at myself because i was brave enough to actually point out that there is nothing wrong with the Sky software? 99% of problems are due to flakey internet and EVERY poker site has the same problem. Fact is, all poker client/server programs are high performance networks. The conversation between the client pc and Sky's servers runs at multiple messages per second so dropped messages (or packets to use the correct terminology) are unavoidable.
My point is: whenever a problem occurs, everyone seems to point the finger at Sky's software because they don't understand how it (or the internet) works. You've got to remember that every single user has a unique setup because no two people have exactly the same spec pc/O.S./software/internet connection/etc. Personally, i have had very few problems with Sky and they have been no worse than any other poker site. If they were truly awful, they wouldn't have so many customers...
They don't have "so many customers"!---And the reason they don't is largely down to the fact that they don't have a downloadable client, which makes gameplay thousands of floppin percent more unreliable---INNIT !!!
If anyone comes on this thread to tell us that playing poker on a flash player is nearly as reliable as a download version, then they might just get abuse thrown at themselves--lol
A download does not place high demands on ram, and communication between computers is simple, packets are tiny in comparison, if you have a connection, no matter how weak, or slow it is, it will work!
Its not just a few people that have issues with this set up, it is most people!--I honestly think sky poker has the potential to be the best site on the planet, but reliability issues are completely ruining the prospect
there is no getting away from it mate---its a fact!---A download is required to make this site reliable
They don't have "so many customers"!---And the reason they don't is largely down to the fact that they don't have a downloadable client, which makes gameplay thousands of floppin percent more unreliable---INNIT !!! If anyone comes on this thread to tell us that playing poker on a flash player is nearly as reliable as a download version, then they might just get abuse thrown at themselves--lol A download does not place high demands on ram, and communication between computers is simple, packets are tiny in comparison, if you have a connection, no matter how weak, or slow it is, it will work! Its not just a few people that have issues with this set up, it is most people!--I honestly think sky poker has the potential to be the best site on the planet, but reliability issues are completely ruining the prospect there is no getting away from it mate---its a fact!---A download is required to make this site reliable full stop! Posted by oynutter
Hi how about this for being frozen out. The other day I was playing two tournaments at the same time and had AA on both sites at the same time and I was frozen out-most disconcerting and potentially costly-what to do??. I had no trouble early on when I joined sky(from laddies where this was also very prevalent) but now the freezing is increasing.
There are truly huge Poker sites out there the we can never compete with as they are willing to take commercial risks and accept money form the US. These sites do use download clients which for them is a must due to the size of thier tournamanets and Lobbies.
We strive to offer the best game play for all levels. We use a Flash client and initially this was fine but our growth has meant that the download client is now needed.
There have been bandwidth issues since the re-design and work is continuing to reduce the amount of data needed per session on the site. One of these fixes is in the final stage of test. We are looking into the time outs and freezing so we can be certain if these issues are last mile or not.
There are truly huge Poker sites out there the we can never compete with as they are willing to take commercial risks and accept money form the US. These sites do use download clients which for them is a must due to the size of thier tournamanets and Lobbies. We strive to offer the best game play for all levels. We use a Flash client and initially this was fine but our growth has meant that the download client is now needed. There have been bandwidth issues since the re-design and work is continuing to reduce the amount of data needed per session on the site. One of these fixes is in the final stage of test. We are looking into the time outs and freezing so we can be certain if these issues are last mile or not. I will elt you know how it all goes. Regards, Sky Tech Posted by Sky_Tech
thats as close as we are going to get to an admission that in most cases it is not our machines / isps / whatever else......thankyou.
can we have the notice telling us our login has expired on a seperate window, so that we are not chucked off the table if our ip changes due to disconnection---what cha reckon?----eh?---- you know it makes sense
They don't have "so many customers"!---And the reason they don't is largely down to the fact that they don't have a downloadable client
The amount of players on this site is growing quite quickly which is remarkable when you consider how online poker is now saturated with poker sites. I agree that a downloadable client will make the site more attractive to people like yourself who are having issues or dislike Flash or whatever...BUT i don't think that you will notice a significant performance change. Yes, the CPU and RAM useage will drop, but regardless of whatever pretty GUI we have, we still need a reliable network connection with minimal packet loss or timeouts.
If anyone comes on this thread to tell us that playing poker on a flash player is nearly as reliable as a download version, then they might just get abuse thrown at themselves--lol
LOL at YOU for for being so naive. Yes, resource useage would be less but that can only help to reduce problems ON THE CLIENT PC, which is not the main issue here. If there's still a flakey internet connection in between the client and server, then the problem will always exist.
communication between computers is simple, packets are tiny in comparison, if you have a connection, no matter how weak, or slow it is, it will work!
Ermmmm...NO. You obviously do not realise how complicated networking actually is. When you see the technicalities involved, it's amazing that the internet works at all. )
Having said all that, i cannot comment on how reliable Sky's server-side code is...however the fact that only a small minority of customers appear to be complaining suggests that it's probably ok. The question remains that if Sky's software is to blame, how come customers like myself have had very few (if any) technical issues so far?
Personally, i would go and play elsewhere if i was having THAT many issues. There are plenty more fish in the sea...
"The amount of players on this site is growing quite quickly which is remarkable when you consider how online poker is now saturated with poker sites. I agree that a downloadable client will make the site more attractive to people like yourself who are having issues or dislike Flash or whatever...BUT i don't think that you will notice a significant performance change. Yes, the CPU and RAM useage will drop, but regardless of whatever pretty GUI we have, we still need a"
what a load of cobblers!--why are the guarantees on the tournaments going down? could it be because the site is growing quite quickly----DUR!!!-----THE SITE IS NOT GROWING AT ALL!--PLAYER NUMBERS ARE FALLING FAST MATE! There is no other reason for reducing guarantees------FACT !
"LOL at YOU for for being so naive. Yes, resource useage would be less but that can only help to reduce problems ON THE CLIENT PC"
Don't you floppin LOL at me, you provokative flupper!!---this is about sky's server problems--not flakey internet connections, the flakey one is the one that's coming on here talking cobblers
"Ermmmm...NO. You obviously do not realise how complicated networking actually is. When you see the technicalities involved, it's amazing that the internet works at all. )"
shut up--don't realise how complicated networking is---FIK----I have played thousands of trouble free hours with a 28kbs connection, on a site with a download---I have played on here with a solid 1.5 mb, and had loads of problems---the floppin issues are with the flash player method of playing poker!!
AND!!--Don't call me naive!!!----or that I "obviously don't realise"-----I know what I'm fluppin talking about!-- ----and we don't need a condescending geek on here to tell us they are not having problems---this is a thread for people that are having problems---try going away!!
and we don't need a condescending geek on here to tell us they are not having problems---this is a thread for people that are having problems---try going away!! +1
"The amount of players on this site is growing quite quickly which is remarkable when you consider how online poker is now saturated with poker sites. I agree that a downloadable client will make the site more attractive to people like yourself who are having issues or dislike Flash or whatever...BUT i don't think that you will notice a significant performance change. Yes, the CPU and RAM useage will drop, but regardless of whatever pretty GUI we have, we still need a" what a load of cobblers!--why are the guarantees on the tournaments going down? could it be because the site is growing quite quickly----DUR!!!-----THE SITE IS NOT GROWING AT ALL!--PLAYER NUMBERS ARE FALLING FAST MATE! There is no other reason for reducing guarantees------FACT ! "LOL at YOU for for being so naive. Yes, resource useage would be less but that can only help to reduce problems ON THE CLIENT PC" Don't you floppin LOL at me, you provokative flupper!!---this is about sky's server problems--not flakey internet connections, the flakey one is the one that's coming on here talking cobblers "Ermmmm...NO. You obviously do not realise how complicated networking actually is. When you see the technicalities involved, it's amazing that the internet works at all. )" shut up--don't realise how complicated networking is---FIK----I have played thousands of trouble free hours with a 28kbs connection, on a site with a download---I have played on here with a solid 1.5 mb, and had loads of problems---the floppin issues are with the flash player method of playing poker!! AND!!--Don't call me naive!!!----or that I "obviously don't realise"-----I know what I'm fluppin talking about!-- ----and we don't need a condescending geek on here to tell us they are not having problems---this is a thread for people that are having problems---try going away!! Posted by oynutter
+1..... and while ure at it mr geek expertv explain why , when ive had 4 different set ups..isp's/computers..over the last 10 yrs and they have all worked fine on other flash player poker clients, the only one i have ever had problems with is sky, and thats been ongoing for the last 3 years, that ive been with sky...customer service , now have a friging alarm bell ring when my number shows up, im actually thinking of inviting oscar to my wedding ! lol stop ure condesnding geeky know it all nonsense, the vast majority of people on this site have problems constantly, FACT !! And before you think of replying to this, im not a comp expert, but i dont have to be to know , that if you have no problem playing other flash clients, then there is an endemic problem with this software.
Yes very frustrating. But i have found a solution. Once the game you are playing has loaded and the game has started i find that if i close the main skypoker.com screen all will be fine. Of couse you will have to log in again once you have finished your game.
Oh dear! I understand that you guys are having problems but you only seem interested in shouting abuse and pointing the finger at whoever you can blame. One minute you say that the Flash client is faulty, the next you are saying that it's Sky's servers. They are miles apart, so which one is it? As i asked previously, how come i and many other customers haven't had the same problems? Logically, if it works fine for *some* customers, then surely that proves the software/etc is OK? As i've said already, Sky is not the only poker site, so why get so stressed out when you can play elswhere? Or maybe you just enjoy arguing...
why not open up your very own thread fishingphi's tech help and advice,that would be useful.then we could all come to you if we need advice,saves you running round the forum.
why not open up your very own thread fishingphi's tech help and advice,that would be useful.then we could all come to you if we need advice,saves you running round the forum. Posted by ige
What a great idea! Then everyone could go to the same thread when they're angry and want to abuse someone... )
In Response to Re: tables freezing : What a great idea! Then everyone could go to the same thread when they're angry and want to abuse someone... ) Posted by FishingPhi
Comments
Hi oldhandluk,
all personal comments that are directed at other members (and could be seen to antagonise) are inappropriate for this community and will be removed.
i will make sure the tech team sees the rest of your post.
all the best,
Rich
We want everyone to be able to play on our site to it maximum potential and this is what we strive for at Sky Poker. Sadly that is often limited by the spec and systems in the last mile of the game play experience - when the data and its processing leaves Sky systems and hits the global internet and then home PC's. This last section contains countless 3rd parties, applications, resource bottle necks, etc. ISP's are obvisouly a key part of this.
On this post I will put to one side the potential local Flash issues and PC resource conflicts and concentrate on ISP's.
I have Sky Broadband at home as part oy my Sky employee package. On a good night using the following site I have seen speeds of just over 1Mb. On a bad night I get 800Kbps.
http://www.speedtest.net/index.php
And using the Ping section of that site I can get a very poor result when testing against the Amsterdam based node
http://www.pingtest.net/
So I do not have a great connection and as such cannot play more than a few tables and struggle with BBC iPlayer. For me this is further complicated by wireless. My wireless drops connection every 30min or so. Some nights I get longer some times shorter. This is infuriating when using a VPN connection and can cause issues playing Poker. You do not always see the issue when just browsing teh interent as the connection automatically re-connects. But any time critical conenctions would suffer - Poker being an example. If I use a physical cable into the back of my wireless router my conenction is rock solid.
I went and downloaded a little app that sees what channels people near me are using and found I had no competition for my wireless channel. So now I keep digging. The only thing I am sure of is that the issue is local to me. I have added the URl but this is only reference - this is not a Sky app and i cannot vouch for it.
http://www.metageek.net/products/inssider/download
I riased an issue with the Poker developement team regarding time outs while actively playing and have also raised the issue of game freezing. The code has been examined closely using examples from players such as OYNUTTER and MERENOVICE. Nothing obvious was seen in the log files so the the Flash Development team are now looking into the issues.Can you let me know if you are on wireless or physical connection?
Cheers,
Sky Tech
P.S I am looking to upgrade my broadband
My point is: whenever a problem occurs, everyone seems to point the finger at Sky's software because they don't understand how it (or the internet) works. You've got to remember that every single user has a unique setup because no two people have exactly the same spec pc/O.S./software/internet connection/etc. Personally, i have had very few problems with Sky and they have been no worse than any other poker site. If they were truly awful, they wouldn't have so many customers...
If anyone comes on this thread to tell us that playing poker on a flash player is nearly as reliable as a download version, then they might just get abuse thrown at themselves--lol
A download does not place high demands on ram, and communication between computers is simple, packets are tiny in comparison, if you have a connection, no matter how weak, or slow it is, it will work!
Its not just a few people that have issues with this set up, it is most people!--I honestly think sky poker has the potential to be the best site on the planet, but reliability issues are completely ruining the prospect
there is no getting away from it mate---its a fact!---A download is required to make this site reliable
full stop!
We strive to offer the best game play for all levels. We use a Flash client and initially this was fine but our growth has meant that the download client is now needed.
There have been bandwidth issues since the re-design and work is continuing to reduce the amount of data needed per session on the site. One of these fixes is in the final stage of test. We are looking into the time outs and freezing so we can be certain if these issues are last mile or not.
I will elt you know how it all goes.
Regards,
Sky Tech
Having said all that, i cannot comment on how reliable Sky's server-side code is...however the fact that only a small minority of customers appear to be complaining suggests that it's probably ok. The question remains that if Sky's software is to blame, how come customers like myself have had very few (if any) technical issues so far?
Personally, i would go and play elsewhere if i was having THAT many issues. There are plenty more fish in the sea...
what a load of cobblers!--why are the guarantees on the tournaments going down? could it be because the site is growing quite quickly----DUR!!!-----THE SITE IS NOT GROWING AT ALL!--PLAYER NUMBERS ARE FALLING FAST MATE!
There is no other reason for reducing guarantees------FACT !
"LOL at YOU for for being so naive. Yes, resource useage would be less but that can only help to reduce problems ON THE CLIENT PC"
Don't you floppin LOL at me, you provokative flupper!!---this is about sky's server problems--not flakey internet connections, the flakey one is the one that's coming on here talking cobblers
"Ermmmm...NO. You obviously do not realise how complicated networking actually is. When you see the technicalities involved, it's amazing that the internet works at all.
shut up--don't realise how complicated networking is---FIK----I have played thousands of trouble free hours with a 28kbs connection, on a site with a download---I have played on here with a solid 1.5 mb, and had loads of problems---the floppin issues are with the flash player method of playing poker!!
AND!!--Don't call me naive!!!----or that I "obviously don't realise"-----I know what I'm fluppin talking about!-- ----and we don't need a condescending geek on here to tell us they are not having problems---this is a thread for people that are having problems---try going away!!
what do you expect online poker to be saturated with?--car insurance sites perhaps?--LOL---at-----YOU!
and while ure at it mr geek expertv explain why , when ive had 4 different set ups..isp's/computers..over the last 10 yrs and they have all worked fine on other flash player poker clients, the only one i have ever had problems with is sky, and thats been ongoing for the last 3 years, that ive been with sky...customer service , now have a friging alarm bell ring when my number shows up, im actually thinking of inviting oscar to my wedding ! lol
stop ure condesnding geeky know it all nonsense, the vast majority of people on this site have problems constantly, FACT !!
And before you think of replying to this, im not a comp expert, but i dont have to be to know , that if you have no problem playing other flash clients, then there is an endemic problem with this software.
the forum isn't the place for slanging matches.
Thank you!